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Mandarin Oriental Palace, Luzern

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Mandarin Oriental Palace, Luzern offers a great location, putting you within a short 10-minute walk of Lake Side Promenade and Loewenplatz. Guests can be pampered with massages at the spa and grab a bite to eat at one of the 4 restaurants. This luxurious hotel also features a bar/lounge, a 24-hour fitness centre and a sauna. Fellow travellers say great things about the helpful staff.

Popular amenities

  • Spa
  • Pet-friendly
  • Parking available
  • Restaurant
  • Connecting rooms available
  • Air-conditioning

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms

For families (6)

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
£557
includes taxes & fees
27 Oct - 28 Oct

Why we love this property

Work and play perfection
Located in the city centre, this hotel offers a 24-hour business centre and meeting rooms. After work, unwind with spa services and late-night room service.
Gastronomic paradise
Foodies can explore 4 restaurants, a cafe, and a stylish bar at this hotel. Enjoy buffet breakfasts, in-room champagne, or intimate private dining.
Spa bliss day or night
A full-service spa offers daily indulgent treatments and massage therapy. Unwind in the sauna or steam room, then head to the 24-hour gym.

Room options

Showing 21 of 21 rooms
A hotel room with a large bed, two armchairs, a dining table with a tray of food, a view of greenery outside, and a modern chandelier.
A hotel room with a large bed, a TV, a desk, and a chair.
A hotel room with a large bed, two bedside tables with lamps, a round ceiling light, a dining table with a meal and wine glasses, and red upholstered chairs.
A hotel room with a large bed, two bedside tables with lamps, a dining table with a meal and wine glasses, and a circular ceiling light.

Superior Room

Exceptional
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
A hotel room with a large bed, two armchairs, a dining table with a tray of food, a view of greenery outside, and a modern chandelier.
A hotel room with a large bed, a TV, a desk, and a chair.
A modern bathroom with a walk-in shower, a vanity with a mirror, and a robe hanging on a rack.
A modern bathroom with a walk-in shower, a vanity with a mirror, and a robe hanging on a rack.

Superior Room, Accessible

Exceptional
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
A room with a large window, a red armchair, a small table with a book and a vase of flowers, and a radiator.
A hotel room with a large bed, a desk, a chair, a nightstand, and a view of a body of water.
A hotel room with a large bed, a desk, a chair, a nightstand, a lamp, and a view of a body of water.
A hotel room with a bed, pillows, a lamp, and framed pictures on the wall.

Superior Room, Lake View

Exceptional
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
A view of a lake with boats, mountains in the background, and a railing in the foreground.
Exterior
A hotel room with a large bed, a green headboard, a nightstand with a lamp, a chair, a desk, and a view of the city through the window.
A modern hotel room with a large bed, a sofa, a desk, and a view of the outdoors.

Superior Room, Balcony, Lake View

Exceptional
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
A terrace with a table set for dining, overlooking a lake with mountains in the background.
Exterior
A spacious hotel room with a large bed, a green upholstered headboard, a nightstand with a vase of flowers, a desk with a lamp, and a view of the outdoors through a large window.
A dining table set for four with a view of a lake and mountains in the background.

Superior Room, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
A waterfront property with a dock, calm water, and a mountain in the background.
Exterior
A hotel room with a large bed, a desk, a chair, a nightstand, a lamp, and a view of a body of water.
A hotel room with two beds, a green headboard, a nightstand with a lamp, a small table with a vase, and a view of a lake through the window.

Deluxe Room, Lake View

Exceptional
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
A view of a lake with boats, mountains in the background, and a railing in the foreground.
Exterior
A hotel room with two beds, a green headboard, a nightstand with a lamp, a small table with a vase, and a view of a lake through the window.
A hotel room with a large bed, a desk, a chair, a TV, and a view of the outdoors.

Deluxe Room, Balcony, Lake View

Exceptional
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
A hotel room with a large bed, two armchairs, a small table with a vase of flowers, and a view of the outdoors through a large window.
A hotel room with two beds, a desk, a chair, and a view of a cityscape.
A hotel room with a bed, bedside tables, a sofa, a coffee table, and a wall-mounted lamp.
A red armchair with a patterned pillow, a small round table, and a floor lamp.

Mandarin, Room

Exceptional
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
A lake with mountains in the background and a town across the water.
A modern hotel room with a large bed, two leather armchairs, a small round table, and a view of the city through large windows.
Room
A modern hotel room with a wooden desk, a blue chair, a desk lamp, and a bedside table.

Junior Suite, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
A waterfront property with a dock, calm water, and a mountain in the background.
A modern bathroom with a walk-in shower, a vanity with a mirror, and a robe hanging on a rack.
A modern hotel room with a large bed, two leather armchairs, a small round table, and a view of the city through large windows.
A modern bathroom with a walk-in shower, a vanity with a mirror, and a robe hanging on a rack.

Accessible - Lake View Junior Suite

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
A view of a lake with boats, mountains in the background, and a railing in the foreground.
A hotel room with a large bed, a sitting area with a sofa and armchairs, a desk with a chair, and a view of a body of water through large windows.
Room
A room with a view of a lake and mountains, a table with a vase of flowers, and a sofa.

Junior Suite, Balcony, Lake View

Exceptional
  • Lake view
  • Sleeps 3
  • 1 King Bed
A balcony with a sofa and a table, overlooking a body of water and mountains.
A terrace with a table set for dining, overlooking a lake with mountains in the distance.
A modern hotel room with a large bed, a sofa, a desk, and a view of the outdoors.
A modern hotel room with a large bed, a sofa, a desk, and a view of the outdoors.

Junior Suite, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
A spacious hotel room with a large window offering a view of the water, a sofa, a dining area with a table set for two, and a television.
A large bed with a headboard, two bedside tables with lamps, a decorative wall, and a wooden wardrobe.
A hotel room with a bed, bedside table, lamp, and a view of the hallway.
A green ottoman with a cup of coffee, a book titled 'MANDARIN ORIENTAL,' and a fan on top.

Suite, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed
A view of a lake with boats, mountains in the background, and a railing in the foreground.
A large bed with a headboard, two bedside tables with lamps, a decorative wall, and a wooden wardrobe.
A hotel room with a large bed, a bedside lamp, a nightstand, and a view of a body of water through a glass door.
A modern hotel room with a large bed, two bedside tables, a wall-mounted lamp, and a circular ceiling light fixture.

Suite, Balcony, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
A modern hotel room with a large bed, a TV mounted on the wall, a seating area with a sofa and chairs, and a view of the outdoors.
A terrace with outdoor furniture, a dining table set for two, and a view of a lake and mountains.
A modern hotel room with a large bed, a nightstand, a bench, a TV, and a view of the outdoors.
A modern hotel room with a large bed, two bedside tables, a wall-mounted lamp, and a circular ceiling light fixture.

Suite, Terrace, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed
A view of a lake with boats, mountains in the background, and a railing in the foreground.
A spacious room with a dining area, a sofa, and a view of the outdoors.
A hotel room with a large bed, a TV mounted on the wall, a window with curtains, and a view of the outdoors.
A modern hotel room with a large bed, two bedside tables, a wall-mounted lamp, and a circular ceiling light fixture.

Suite, Lake View, Tower

  • Lake view
  • Sleeps 5
  • 1 King Bed
A view of a lake with boats, mountains in the background, and a railing in the foreground.
A spacious bedroom with a large bed, a seating area, and a view of a body of water.
A balcony with a table, two wicker chairs, and a view of a lake and mountains.
A view through a door of a lake with a boat, mountains in the background, and a balcony with a metal railing.

Junior Suite (Panoramic)

  • Lake view
  • Sleeps 3
  • 1 King Bed
A balcony with a sofa and a table, overlooking a body of water and mountains.
A hotel room with a large bed, a desk, a chair, a nightstand, and a view of the outdoors.
A terrace with a table set for dining, overlooking a lake with mountains in the distance.
A hotel room with a green upholstered headboard, white and pink pillows, a wall-mounted lamp, and framed pictures on the wall.

Deluxe Room, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
Outdoor dining
Room
Bathroom
Property grounds

Lake View Junior Suite With Terrace

  • Sleeps 2
  • 1 King Bed
Miscellaneous
Room
Living area
Bathroom

Lake View Junior Suite With Balcony

  • Sleeps 3
  • 1 King Bed
Interior detail
Room
Living area
Bathroom

Lake View Tower Suite

  • Sleeps 5
  • 1 King Bed

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About the area

Map
Haldenstrasse 10, Lucerne, LU, 6006

What's nearby

  • Lake Side Promenade - 1 min walk - 0.1 km
  • Grand Casino Lucerne - 5 min walk - 0.4 km
  • Loewenplatz - 12 min walk - 1.1 km
  • Lion Monument - 14 min walk - 1.2 km
  • Chapel Bridge - 16 min walk - 1.4 km

Getting around

  • Zurich Airport (ZRH) - 60 min drive
  • Lucerne (QLJ-Lucerne Train Station) - 15 min walk
  • Lucerne Station - 16 min walk
  • Luzern Sgv Station - 22 min walk

Restaurants

  • ‪MOzern - ‬2 min walk
  • ‪Alpineum Kaffehaus & Bar - ‬11 min walk
  • ‪Le Piaf - ‬16 min walk
  • ‪Wilhelm Tell Schiffrestaurant - ‬8 min walk
  • ‪Max Chocolatier - ‬10 min walk

About this property

Mandarin Oriental Palace, Luzern

  • Mandarin Oriental Palace, Luzern offers a great location, putting you within a short 10-minute walk of Lake Side Promenade and Loewenplatz. Guests can be pampered with massages at the spa and grab a bite to eat at one of the 4 restaurants. This luxurious hotel also features a bar/lounge, a 24-hour fitness centre and a sauna. Fellow travellers say great things about the helpful staff.

At a glance

Hotel size

    • 136 rooms

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Express check-in/out available
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Children aged 12 and younger eat free breakfast

Pets

    • Pets allowed (dogs only)*
    • Food and water bowls available

Parking

    • On-site self-parking (CHF 55 per day)
    • On-site valet parking (CHF 55 per day)
    • Wheelchair-accessible parking on site

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 4 restaurants
  • Bar/lounge
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's games
  • Children's books
  • Baby monitor
  • Baby bath
  • Changing table

What to do

  • Bike rentals nearby
  • Golfing nearby
  • Kayaking nearby

Working away

  • 24-hour business centre
  • 4 meeting rooms
  • Conference space (4725 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1906
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Piano
  • 24-hour fitness centre
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Belle Époque architecture

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Bathrobes and slippers
  • Children's dressing gowns and children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Spa Bellefontaine has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Quai 10 – On-site restaurant. Open daily.
MOzern Bar & Brasserie – On-site brasserie. Guests can enjoy drinks at the bar. Open daily.
Minamo – On-site sushi bar. Reservations are required. Open selected days.
Colonnade – On-site fine-dining restaurant. Reservations are required. Open selected days.

Awards and affiliations

Eco-certified property
This property is certified by this third-party sustainability certification scheme: GSTC. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 2.80 per person, per night
  • Resort fee: CHF 2.70 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CHF 50.00 to 50.00 for adults and CHF 50 to 50.00 for children

Children & extra beds

  • Rollaway beds are available for CHF 190.0 per night

Pets

  • Pets are allowed for an extra charge of CHF 50 per pet, per day

Parking

  • Self-parking costs CHF 55 per day
  • Valet parking costs CHF 55 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number CH-140.3.004.600-4
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Also known as

Luzern Palace
Palace Luzern
Palace Luzern Hotel
Palace Luzern Hotel Lucerne
Palace Luzern Lucerne

Frequently asked questions

Does Mandarin Oriental Palace, Luzern offer free cancellation for a full refund?

Yes, Mandarin Oriental Palace, Luzern does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Mandarin Oriental Palace, Luzern?

Yes, dogs are welcome. There's a charge of CHF 50 per pet, per day. Food and water bowls are available.

Is parking offered on site at Mandarin Oriental Palace, Luzern?

Yes. Self-parking costs CHF 55 per day. Valet parking costs CHF 55 per day.

What are the check-in and check-out times at Mandarin Oriental Palace, Luzern?

Check-in start time: 3 PM; check-in end time: anytime. Check-out time is noon. Express check-in and check-out are available.

Is there an on-site casino at Mandarin Oriental Palace, Luzern?

No, this hotel doesn't have a casino, but Grand Casino Lucerne (3-min walk) is nearby.

What is there to do at Mandarin Oriental Palace, Luzern and nearby?

Have fun with nearby activities such as cycling and kayaking, and practise your swing on the nearby golf course. Indulge in a treatment at the spa and enjoy other amenities such as a 24-hour fitness centre and a sauna.

Are there restaurants at or near Mandarin Oriental Palace, Luzern?

Yes, there are 4 on-site restaurants.

What's the area around Mandarin Oriental Palace, Luzern like?

Mandarin Oriental Palace, Luzern is located on the boardwalk, a short 15-minute walk from Chapel Bridge and 2 minutes' walk from Lake Side Promenade.

Have a question?

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Mandarin Oriental Palace, Luzern Reviews

9.8

Exceptional

10

Cleanliness

9.8

Amenities

9.8

Staff & service

9.8

Property conditions & facilities

What guests liked

  • Breakfast was delicious and a highlight of the stay. (3 reviews)
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Popular mentions

Service staffRoomRestaurant
Verified review

10/10 Exceptional

Excellent hotel with a perfect location. The room was spacious and comfortable, featuring an exceptional bed and high-quality linens. The thoughtful details, including a Dyson hair dryer and premium amenities, made the stay even more enjoyable. Everything was spotless, and the service was outstanding. A truly perfect stay that I would highly recommend.
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10/10 Exceptional

Staff extremely helpful, main restaurant limited choice Spa was undergoing renovations so unable to use
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10/10 Exceptional

Excellent location, service and staff hospitality
Verified review

10/10 Exceptional

Excellent hotel. fantastic upgraded room with lake view. Excellent staff and service.
Verified review

10/10 Exceptional

One of the nicest hotels I’ve stayed at, the attention to detail on the rooms is insane. Staff extremely friendly and helpful. Just has a weak AC but I’ll blame that on the Europe heatwave
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10/10 Exceptional

We had a fantastic experience, every member of the hotel team were amazing.
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10/10 Exceptional

Beautiful property. Wonderful service and food.
Verified review

10/10 Exceptional

Food was great. Staff extremely helpful! Clean & safe!
Verified review

10/10 Exceptional

One of the best stays I’ve ever had. The staff was impeccable.
Verified review

10/10 Exceptional

Very much enjoyed our stay. Had a balcony with a beautiful view of the lake. Excellent staff!! Will stay again.
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10/10 Exceptional

This is a remarkable property. Beautiful interiors. Wonderful staff. The location is perfect. The food in the cafe restaurant was fantastic. I’d love to visit again.
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10/10 Exceptional

Excellent Stay at MO

Everything about Mandarin Oriental Luzern was perfect , they upgraded my room to a beautiful suite and we spent a couple of days ,had a great new years dinner and party , will for sure stay here if i come back to Luzern
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10/10 Exceptional

Fantastic customer service!
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10/10 Exceptional

Love the hotel&staff! Everyone was very kind and want to specially thank to Stephanie & Hassan for their warm welcoming and hospitality. Definitely want to repeat again for next visit to Luzern.
Verified review

10/10 Exceptional

Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.
Verified review

10/10 Exceptional

Wonderful stay at the Mandarin Lucerne

The staff are very professional, friendly and welcoming. The food is very good and the location hard to beat. A special thank you to Alexander, the concierge and Gabriele and Francesco and all the staff in the dining room. We felt very well taken care of.
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10/10 Exceptional

Lived up to every aspect of my expectation of this highly reputed 5-star luxury hotel. In addition to its usual amazing services, they also provided the water sports for us to enjoy in the beautiful Lake Lucerne. We already miss the time there and will definitely come back!
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10/10 Exceptional

One of my Favorite Hotels

The Mandarin Oriental-Lucerne was paradise. It is centrally located, the room was very large and spacious. The view was spectacular! I have nothing bad to say about my experience.
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10/10 Exceptional

This is a class act property! We stayed two nights here and it was a great experience. The staff handled everything professionally. Our room was beautiful, had a beautiful view of the lake. Can’t say enough great things. Also shout out to the concierge service! Michael and Uros did a great job organizing our sightseeing trips.
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10/10 Exceptional

The service deserves a 10 star rating! Every single one of them went out of their way for anything we asked about! We were traveling with small children and the attention to them was extraordinary. They even had special sheets with dogs on them for the little ones and little stuffies for them as well. Unbelievable attention to detail and to its clients.
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10/10 Exceptional

All good
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10/10 Exceptional

This is one of the best hotels we have stayed. Our room was awesome!! Every detail !!! Everything is thought to give you a wonderful confort. People at hotel are very nice all around, at the lobby, the restaurant, room service, etc. Everybody is looking how make you feel like never before. We have special appreciation for Catherine at from desk, well she was very kind with us since the arrival; during our stay was always worried about our needs and at our departure concern in every detail!! This hotel spoils guests!! After been there you don't want to stay in any other place.
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10/10 Exceptional

Beautiful hotel, well trained staff, good location
Verified review

10/10 Exceptional

Excellent swiss perfection- best hotel w that stayed at for a while
Verified review

10/10 Exceptional

Everything was perfect in this hotel