Days Inn by Wyndham Vancouver Airport

They reserved on my card almost FOUR TIMES the cost of the room as a security deposit. I was told this was for potential damage to the room, but seriously you could have refurnished and re-decorated the entire room for 1/2 of that amount. The carpet had not been cleaned, the corridor stank and I decided not to risk the shower. when I arrived I told the guy at the desk that after I checked in I was going to return my hire car and come back. When I rang to ask them about the shuttle bus after I had dropped the car, and given that I was standing right where all the busses come, they told me they could not pick me up as I was not coming off the flight. They said I should get the train and then walk down unlit streets at 10pm on my own. I was not at all happy. Then the next morning the shuttle dropped me at Flight arrivals instead of flight departures so I had to drag my luggage up in the lift. Altogether the worst stay I have ever had in Canada and I will not be using ANY days Inn again as a protest against such a rip off.

We stayed at this hotel on 04-15-17. This was our last night in British Columbia. Their are two front desk staff that I would like to talk about. The younger guy on the front desk may have been in his late 20's or early 30's was very nonchalant and not very nice. It was four of us staying in a room, and we were not provided with enough washcloths, so I called the front desk and spoke with another gentleman, and he told me I could come to the front desk and retrieve more, but when I went down, the younger gentleman tells me that housekeeping is not available, and then the other gentleman walks up and tells him he can go to the closet and get me some, which he did but he gave me handtowels, so I let him know and he said that is all they have because housekeeping is not available, so he did not try to go out of his way to accommodate guests. We checked out very early on Sunday morning, 04-16-17 to fly back to the U.S. The lady at the front desk acted as if we had woke her up, she was mean, not friendly. After I checked out, she rudely told me to have a seat, because we were waiting on the hotel shuttle bus to take us to the airport. Meanwhile, we were waiting on the shuttle bus to arrive, she was behind the front counter, mean mugging us, looking mad the whole time. She did not tell us to have a good trip, when we were leaving, as a matter of fact she said nothing. Our time in British Columbia, we constantly interacted with very nice, kind people until our stay here.

The property was as expected - we only needed a place to stay that was close to the airport. The staff were friendly, including the shuttle driver. The shuttle was available at 4:30AM, which was a nice surprised since our Expedia booking said it might only start at 6:30AM. We easily confirmed the time with the front desk upon check-in. We had to clean a spill in our room when we first checked in. This was likely an oversight by cleaning staff and assuming it is not typical. Surfaces and carpet felt grimy. Musty smell in the room, as well. Lucky to have operable windows to air the room out. Our bathtub was extremely slow to drain.

We stayed at the hotel for one night as transit for our flight early next day. We called to request for airport pick-up and the reception told as that we have to wait around 25 minutes because they were busy. (It was abt 8pm that time) And it turned out that we waited for almost 45 minutes for thr shuttle bus!!! (It was just less than 5 minutes drive and for 45 minutes we could even walk there) The shuttle bus driver was obviously at a bad mood but it's fine. When we arrived at the hotel, we found that the recenptionist was at a even worse mood that she talked to us with a poker face and a cold tone, this made us feel quite uncomfortable. What was more a disaster, there was a strange smell in the whole hotel, maybe they thought it's a "scent", but it was really a bad smell for us and i suffered from allergy all the night due to the smell and bad air. FURTHERMORE, THE MOST UNACCEPTABLE PART IS THAT, WE FOUND OUT THAT THE TRASH CAN WAS NOT CLEAN AT ALL, THERE WAS STILL GARBAGE LEFT FROM PREVIOUS GUESTS!!! This a unbelievable! I have stayed at numerous hotels and this was the fist time in my life to check in at a room with trash not cleaned!!! I REALLY HOPE they can improve their service attitude and most importantly the cleanness of their rooms/hotel (and the air quality in the hotel, if possible). I seldom write such kind of long review, but this time i was so disappointed and really felt uncomfortable at the hotel. I don't recommend the hotel at all, you have better choices.

Close to Skytrain and River Rock casino. I ignored Google maps and went up Sexsmith Rd. from the hotel to Skytrain(just look for the railway) and it was much simpler and more pleasant walk than going through industrial area. Only stayed overnight and was satisfied with cleanliness and service. Would not recommend if you’re sensitive to smell and noise. I opened the window and fan to air out the room. Smells a bit like Ajax to me, so not unpleasant but may be overwhelming. With the window open, could hear morning traffic but not a big deal for me since I live near busy streets. Continental breakfast was basic, ok but not great. Might stay again if attending another show at River Rock.