8/10 Very good
One Night Stopover
Just stopped for one night on my way to Newcastle enjoyed the stay
Paul
Eden Arms Hotel, Durham
Ferryhill hotel with restaurant
Eden Arms Hotel, Durham puts you within a 15-minute drive of Durham University. Guests can grab a bite to eat at the restaurant, and the sauna makes for a relaxing end to the day.
Good
Popular amenities
- Pet-friendly
- Free parking
- Free Wi-Fi
- Restaurant
Main amenities (6)
- Daily housekeeping
- Restaurants
- Sauna
- Steam room
- Luggage storage
- Limited hour front desk
Feel at home (6)
- Private bathroom
- Separate sitting area
- Daily housekeeping
- Coffee/tea maker
- Bath or shower
- Digital TV service
Room options
Check availability for these dates
Showing 4 of 4 rooms
Standard Single Room, 1 Single Bed
Highlights
Separate sitting area
Heating
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Digital channels
- 9 sq m
- Sleeps 1
- 1 Single Bed
Standard Room, 2 Single Beds
Highlights
Separate sitting area
Heating
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Digital channels
- 11 sq m
- Sleeps 2
- 2 Single Beds
Deluxe Room, 1 Double Bed
Highlights
Separate sitting area
Heating
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Digital channels
- 11 sq m
- Sleeps 2
- 1 Double Bed
Standard Double Room
Highlights
Separate sitting area
Heating
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Digital channels
- 11 sq m
- Sleeps 2
- 1 Double Bed
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About the area
Middridge Road, Rushyford, Ferryhill, England, DL17 0LL
About this property
Eden Arms Hotel, Durham
Eden Arms Hotel, Durham puts you within a 15-minute drive of Durham University. Guests can grab a bite to eat at the restaurant, and the sauna makes for a relaxing end to the day.
At a glance
Property amenities
Room amenities
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Eden Arms Hotel, Durham Reviews
Good
7.2
Cleanliness
7.0
Location
7.4
Staff & service
4.8
Eco-friendliness
6.4
Property conditions & facilities
4/10 Fair
Not as it looks like on the web page
Photos on website look great, but it is not like that inside. Bathroom tiles need regrouted, silicon seal old and tired with pink mould visible, windows faulty, paint peeling from roof and window ledge. The hotel requires a major revamp.
Verified traveller
1-night trip
2/10 Poor
The ground floor is muliti level. From reception you need to climb one flight of stairs to reach the Bar area and down another flight of stairs to go for Breakfast. Our room was on the first floor and required 3 flights of stairs. No lift
Verified traveller
2-night trip
8/10 Very good
Highly recommended
Lovely staff clean and tidy, will be going back
Darren
Darren, 1-night trip
2/10 Poor
Swimming pool closed, stops serving food at 7.30pm, pipes bang and clatter all night, the kettle didn't work, the room door didn't lock and I think it's actually a care home for the elderly. No -one was under 65. The wallpaper and paint peeling. The bed was uncomfortable. Terrible.
Verified traveller
1-night trip
8/10 Very good
It was rather unfortunate that the swimming pool was closed while we were there. The water pipes were very noisy.
Verified traveller
1-night trip
6/10 Good
The staff where helpful especially the receptionist and the afternoon bar staff.
Unfortunately there are no lifts as disabled this was an issue as room was up stairs and along very long corridor. They introduced a new menu when we chose items from the menu we where told the fish order hadnt arrived also various lines where different in areas- WHY.
We finally ordered however wasnt what we wanted i must say we where a party of 5, cheesy chips came which were disgraceful and was handed back. We were staying at this hotel as it was local to a very personnel event therefore was not a jolly so it was awful when we all went to bed after a very stressful day , could not go to sleep because our rooms where above the dining room where a singer was singing until 10.38pm very difficult, maybe we should have been told when we arrived. Breakfast was good and again staff pleasant.
Verified traveller
1-night trip
8/10 Very good
Eden Arms
Lovely place really helpful staff, however check out is at 10am and breakfast is 8am to 9am so felt a bit rushed leaving after a lovely evening at Kynren...
Verified traveller
1-night trip
6/10 Good
It was dated and need o a up keep not very clean rooms ok only there 1 night
Verified traveller
1-night trip
6/10 Good
Clean and efficient
Stayed at the Eden arms for one night on a business trip. The hotel is dated in decor and breakfast choices but it was clean and the staff were lovely. The service was efficient and friendly and the room had a hairdryer, tea/coffee making facilities and ironing board/iron which is really all that was needed. I did not have the chance to use the leisure facilities so can’t comment on those. Only negative was the lack of mobile phone reception at the hotel but there is free WiFi available.
Gillian
Gillian, 1-night trip
4/10 Fair
needs to be repaired, the staff was ok. Restaurant limited opping time
Verified traveller
3-night trip
2/10 Poor
Run down hotel
Run down hotel next to a noisy dual carriageway.
Haresh
Haresh, 2-night trip
6/10 Good
Room was lovely an d clean staff were a bit stuck up and food wasn't very nice
Verified traveller
1-night trip
4/10 Fair
The hotel is in need of refurbishment and mainly caters for bus trips , the food is average, that being said the staff are very friendly but I won’t be rushing back
Jamie
Jamie, 1-night trip
8/10 Very good
Staff all lovely, the handyman made us laugh everyday. Such a cheery guy. Manager very accommodating.
Verified traveller
2-night trip
6/10 Good
Nice hotel and staff. Not suitable for a business
Very nice comfortable and quiet rooms. The food is nice in the restaurant.
There is no WiFi or mobile signal . The meal times are very restrictive. Breakfast starts at 8 AM. This hotel is not suited for business travellers.
Craig
Craig, 4-night trip
6/10 Good
Breakfast on first morning had run out of bacon ,sausage , hash browns fifteen minutes before closing time!,
Bedroom could be very good but too much paint pealing off, much of the wallpaper coming off! Basically the bedroom was tatty. Breakfast problems were really improved for second day.
Verified traveller
2-night trip
8/10 Very good
We thought our room was very well appointed, clean and well equipped. The menu for evening meals wasn't very adventurous and the times for breakfasts, 8 till 9 not very 21st Century! Some parts of the hotel were looking a bit tired too. The member of staff that checked us in was very friendly.
Janet
6/10 Good
Mould on Lampshades, room dark, needs refreshing/decoration.
Meal Lukewarm and poor quality
Michael
Michael, 1-night trip
6/10 Good
Not suitable for business stays
Not suitable for business stays as it is a shearings coach holiday hotel
Frank
Frank, 1-night trip
10/10 Exceptional
A great location, nice room, great breakfast
Warren
Warren, 1-night trip
2/10 Poor
stop off
disappointing stay given the price of the room. Tfhe room looked like it was in the middle of being decorated. Bed was small and not comfortable. Sound proofing not good.
sam
sam, 1-night trip
4/10 Fair
Average experience with some issues
The service was okay but the wifi/internet is not reliable and does not work properly in the rooms. The night porter had to sort out my access when I was in the common areas.
The shower was not working in my room and the bathroom and room generally were rather tired.
The room rate is fine but this reflects the quality I feel.
Bar food and restaurant generally fine
Andrew
Andrew, 1-night trip
4/10 Fair
Disappointing experience.
This hotel had a well worn look. Lighting in bedroom was very poor, not enough light to read. We had to read in the lounge area. Wi-if was very difficult to log
Into. The evening meal menu was very poor and the bar menu was even worse.
Peter
Peter, 1-night trip
10/10 Exceptional
Great to come back after a number of years. N
Only stayed onne night but very impressed with room, facilites and cleanliness.
Verified traveller
1-night trip