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Palace Downtown

Luxury hotel with full-service spa, connected to a shopping centre, near Dubai Mall

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Sun 5 Apr
Mon 6 Apr
April 2026
May 2026
Located near Dubai Fountain, Palace Downtown offers a luxury retreat with shopping on site, a coffee shop/cafe, and an onsite spa for ultimate relaxation. Treat yourself to aromatherapy or unwind by the outdoor pool with cabanas and sun loungers. With free in-room WiFi, helpful staff nearby attractions like Burj Khalifa make this hotel perfect for families.
VIP Access
Exceptional

Popular amenities

  • Spa
  • Airport transfer
  • Free parking
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe

For families (6)

  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
£294
includes taxes & fees
27 Mar - 28 Mar

Why we love this property

Wellness sanctuary
The full-service spa offers aromatherapy, body treatments, and hot stone massages. A sauna, hot tub, and Turkish bath complete this health-focused retreat.
Luxurious lake views
This luxury hotel offers serene lake views right from the city centre. Stroll along the boardwalk or take in the urban skyline after a day of adventures.
Flavourful dining options
The hotel's restaurant and cafe serve a vegetarian-friendly buffet breakfast. The bar rounds out dining choices with vegan and vegetarian options available.

Room options

Separate bathtub and shower, free toiletries, hair dryer, bathrobes
Minibar, in-room safe, blackout curtains, soundproofing
Minibar, in-room safe, blackout curtains, soundproofing
Minibar, in-room safe, blackout curtains, soundproofing

Palace Lake View Room

Wonderful
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
Separate bathtub and shower, free toiletries, hair dryer, bathrobes
Minibar, in-room safe, blackout curtains, soundproofing
Minibar, in-room safe, blackout curtains, soundproofing
Minibar, in-room safe, blackout curtains, soundproofing

Palace Suite Lake View

Exceptional
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
Junior Suite Lake View | Bathroom | Separate bathtub and shower, free toiletries, hair dryer, bathrobes
Minibar, in-room safe, blackout curtains, soundproofing
Minibar, in-room safe, blackout curtains, soundproofing
42-inch LCD TV with satellite channels, TV

Junior Suite Lake View

Wonderful
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
Separate bathtub and shower, free toiletries, hair dryer, bathrobes
Minibar, in-room safe, blackout curtains, soundproofing
Minibar, in-room safe, blackout curtains, soundproofing
Palace Room, Fountain View | Minibar, in-room safe, blackout curtains, soundproofing

Palace Room, Fountain View

Exceptional
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
Separate bathtub and shower, free toiletries, hair dryer, bathrobes
Minibar, in-room safe, blackout curtains, soundproofing
Minibar, in-room safe, blackout curtains, soundproofing
Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Lake View Room

Exceptional
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
Separate bathtub and shower, free toiletries, hair dryer, bathrobes
Diplomatic Suite with Lake View | Minibar, in-room safe, blackout curtains, soundproofing
Minibar, in-room safe, blackout curtains, soundproofing
42-inch LCD TV with satellite channels, TV

Diplomatic Suite with Lake View

Good
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
Separate bathtub and shower, free toiletries, hair dryer, bathrobes
Minibar, in-room safe, blackout curtains, soundproofing
Minibar, in-room safe, blackout curtains, soundproofing
Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room (Fountain View)

Wonderful
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
Separate bathtub and shower, free toiletries, hair dryer, bathrobes
Palace Suite Fountain View | Minibar, in-room safe, blackout curtains, soundproofing
Palace Suite Fountain View | Minibar, in-room safe, blackout curtains, soundproofing
Minibar, in-room safe, blackout curtains, soundproofing

Palace Suite Fountain View

Good
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

What's nearby

  • Dubai Fountain - 3 min walk - 0.3 km
  • Dubai Mall - 4 min walk - 0.4 km
  • KidZania - 6 min walk - 0.5 km
  • Burj Khalifa - 6 min walk - 0.6 km
  • Dubai Aquarium & Underwater Zoo - 14 min walk - 1.2 km

Getting around

  • Dubai (DXB-Dubai Intl.) - 25 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 49 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 50 min drive
  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai Trolley Station 1 Tram Station - 7 min walk
  • Dubai Trolley Station 3 Tram Station - 7 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Restaurants

  • ‪Günaydın - ‬9 min walk
  • ‪Abdel Wahab Restaurant - ‬9 min walk
  • ‪Beirut Khanum - ‬3 min walk
  • ‪Il Borro Tuscan Bistro - ‬4 min walk
  • ‪Arabeska Restaurant - ‬1 min walk

About this property

Palace Downtown

When you stay at Palace Downtown, you'll be in a great location, within a short 10-minute walk of Dubai Mall and Dubai Fountain. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar and a health club. The helpful staff and nearby shopping get great marks from fellow travellers. The property is only a short walk to public transportation: Dubai Trolley Station 2 Tram Station is 4 minutes and Dubai Trolley Station 1 Tram Station is 7 minutes.

At a glance

Hotel size

    • 242 rooms

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Check-in is 2 PM on December 31 to avoid temporary road closures.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

    • Pets not allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Off-site

    • Area shuttle*
    • Shopping centre shuttle*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Lifeguard on-site

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (18299 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Library
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Lift door width (centimetres): 110
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path to lift

Room amenities

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi and wired internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs

Special features

Spa

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Fees & policies

Refundable deposits

  • Deposit: AED 500 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AED 160 per person
  • Airport shuttle service is offered for an extra charge of AED 400 per vehicle (one-way. Maximum occupancy 3)
  • Local area shuttle and shopping centre shuttle services are offered for an extra charge

Children & extra beds

  • Rollaway beds are available for AED 350.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 588614
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Does Palace Downtown offer free cancellation for a full refund?

Yes, Palace Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Palace Downtown?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at Palace Downtown?

Sorry, pets aren't allowed.

Is parking offered on site at Palace Downtown?

Yes, there's free self and valet parking.

Is an airport shuttle service offered by Palace Downtown?

Yes, an airport shuttle is available. The charge is AED 400 per vehicle one-way.

What are the check-in and check-out times at Palace Downtown?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.

What is there to do at Palace Downtown and nearby?

Palace Downtown has a spa and an outdoor pool, as well as a steam room.

Are there restaurants at or near Palace Downtown?

Yes, there's an on-site restaurant.

Does Palace Downtown have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Palace Downtown like?

Palace Downtown is located on the boardwalk in Downtown Dubai, a short 4-minute walk from Dubai Trolley Station 2 Tram Station and 6 minutes' walk from Dubai Mall.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Palace Downtown Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Location

9.6

Staff & service

9.4

Property conditions & facilities

What guests liked

  • The breakfast buffet was consistently described as excellent, outstanding, and spectacular by multiple guests. (15 reviews)
  • The pool area is fantastic, run efficiently by staff, and offers a super clean and quiet experience. (7 reviews)
  • Staff in the restaurant were very friendly and provided excellent service. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

LocationService staffRoomFountainsViewRestaurantLobbyAmenitiesBreakfastShopping malls
Verified

10/10 Exceptional

Excellent stay!!!
Cheryl, 2-night trip
Verified

10/10 Exceptional

Amazing property, clean, great service great location!!!
Elena, 2-night trip
Verified

10/10 Exceptional

great location
Farid, 7-night trip
Verified

10/10 Exceptional

Luxurious! The room was spotless and the staff was exceptional. Perfect location. Loved the morning buffet.
Karen, 5-night trip
Verified

10/10 Exceptional

Fantastic location and amazing and beautiful property!!
Sheela, 3-night trip
Verified

10/10 Exceptional

Clean facilities and excellent service.
Mohammed, 4-night trip
Verified

10/10 Exceptional

We enjoyed the fountain show from the room we stayed; the facilities were old but maintained properly. The staff were friendly and processed the check-in and -out.
Isao, 2-night trip
Verified

10/10 Exceptional

We loved our stay here. The breakfast was just amazing and the hotel was beautiful and exotic.
Nancy, 4-night trip
Verified

10/10 Exceptional

Great location, clean and spacious, great staff. Loved our stay. We took a fountain suite and room. A little lightly staffed at breakfast, otherwise everything was excellent.
Inderaj, 5-night trip
Verified

10/10 Exceptional

The staff was friendly and helpful. The hotel was beautiful. The location was superb
Beth, 3-night trip
Verified

6/10 Good

Expected a lot more. What annoyed me most was the condition of some of the things. The ironing board for example almost ruined some of my clothes. It was my birthday one day, and I wanted to iron a shirt for dinner. I asked for a new ironing board - but it never came.
Adam, 6-night trip
Verified

10/10 Exceptional

Perfect location, luxurious hotel.
Shady T, 2-night trip
Verified

10/10 Exceptional

Great hotel Great location
NEEMA, 1-night trip
Verified

8/10 Very good

Accommodating for a family of 4 with extra beds .
Karen, 3-night trip
Verified

10/10 Exceptional

Great place to stay
Brian, 3-night trip
Verified

10/10 Exceptional

This place is SO beautiful. It looks great, smells great, and the staff were AMAZING.
Amir, 2-night trip
Verified

8/10 Very good

Staff/Services needs improvements. Thank you!
Fariba, 1-night trip
Verified

10/10 Exceptional

Beautiful hotel, right near the Dubai mall and close to many great places to visit! Gorgeous pool and hotel.
Elizabeth, 2-night trip
Verified

10/10 Exceptional

Amazing hotel. The staff are very friendly and make you feel at home. We moved to the palm after staying at palace and we both thought palace had the most amazing staff. Shout out to Nur, James and Frederick
Stewart, 4-night trip
Verified

8/10 Very good

Very kind and helpful stuff. A bit outdated but location makes up for it. The view from the room on the fountain and the burj is an paralleled.
Raphael, 2-night trip
Verified

10/10 Exceptional

Loved it
Giancarlo, 3-night trip
Verified

10/10 Exceptional

This location was nothing if not the perfect vacation spot for exploring Dubai and the mall! There were a ton of food options both in and around the hotel. The pool was relaxing and all staff went above and beyond what I expected. This is the height of service and comfort wrapped into the perfect location. This will be my go-to spot from now on!
James, 4-night trip
Verified

10/10 Exceptional

We loved the location, walking distance everywhere, the dining restaurant and the outstanding service.
Colette, 3-night trip
Verified

10/10 Exceptional

Staff were amazing. Didn’t receive any benefits of VIP Access and also at times during the night it was noisy. Great hotel and easy access to so many places
Jawaid, 3-night trip
Verified

10/10 Exceptional

Love my stay
PAUL, 1-night trip