Guests
All properties in Dubai, Dubai, United Arab Emirates

Sofitel Dubai The Palm Resort & Spa

Upmarket beachfront resort with spa, near Aquaventure

  • Free WiFi and free parking
From
£155

Image gallery

  • Pool
  • Pool
  • Beach
  • Pool
  • Pool
Pool. Image 1 of 152.
1 / 152Pool
East Crescent Road, Dubai, 55558, United Arab Emirates
9.0.Superb.
  • Stayed here August 2020. Everything was very nice but were unaware in advance that some…

    Aug 7, 2020

  • Not enough staff, staff didn’t have accurate information. One restaurant open which was 2…

    Jul 27, 2020

See all 675 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) and Bureau Veritas (third-party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Quiet
Dining options
Transport options
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 361 guestrooms
  • Daily housekeeping
  • On a private beach
  • Marina
  • 7 restaurants and 6 bars/lounges
  • Full-service spa

Feel at home

  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • In Palm Jumeirah
  • Aquaventure - 23-minute walk
  • Jumeirah Beach - 8.1 mi / 13 km
  • The Walk - 8.1 mi / 13.1 km
  • Dubai Marina Mall - 8.1 mi / 13.1 km
  • Souk Madinat Jumeirah - 8.3 mi / 13.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Luxury Room, 1 King Bed, Balcony, Sea View
  • Luxury Room, 1 King Bed, Balcony, View (Palm View)
  • Junior Suite, 1 King Bed with Sofa bed, Balcony, Sea View
  • Junior Suite, 1 King Bed with Sofa bed, Balcony
  • Luxury Twin Room, 2 Single Beds, Balcony, View (Palm View)
  • Club Suite, 1 King Bed with Sofa bed, Business Lounge Access (Beach)
  • Club Suite, 1 King Bed with Sofa bed, Business Lounge Access, Sea View (Prestige)
  • Club Suite, 1 King Bed with Sofa bed, Business Lounge Access (Beach)
  • Club Suite, 2 Bedrooms, Business Lounge Access, Sea View (Opera)
  • Classic Room, View
  • Luxury Room, 1 King Bed, Balcony, Sea View

What’s around

Landmarks

  • In Palm Jumeirah
  • Aquaventure - 23-minute walk
  • Jumeirah Beach - 8.1 mi / 13 km
  • The Walk - 8.1 mi / 13.1 km
  • Dubai Marina Mall - 8.1 mi / 13.1 km
  • Souk Madinat Jumeirah - 8.3 mi / 13.4 km
  • Burj Al Arab - 8.7 mi / 14 km
  • Mall of the Emirates - 9.2 mi / 14.8 km
  • Skydive Dubai - 8.1 mi / 13.1 km
  • Dubai College - 6.5 mi / 10.4 km
  • American University of Dubai (AUD) - 7.6 mi / 12.2 km

Getting around

  • Dubai (DXB-Dubai Intl.) 34-min drive
  • Dubai (DWC-Al Maktoum Intl.) 41-min drive
  • Sharjah (SHJ-Sharjah Intl.) 49-min drive
  • Atlantis Aquaventure Waterpark Station 23-min walk
  • Airport shuttle (surcharge)
  • Free shopping centre shuttle
Profile: Palm Jumeirah

Profile: Palm Jumeirah

Palm Jumeirah is recognised for its aquarium and water parks, and visitors here can see top sights like Aquaventure. This beachside neighbourhood in Dubai is well known for its seaside, sports and seafood.

map
See on map
East Crescent Road, Dubai, 55558, United Arab Emirates

At a glance

Hotel size

  • This hotel has 361 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 3 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting/childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free on-site valet parking
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 7 restaurants
  • 6 bars/lounges
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • 24-hour room service

Things to do

  • On private beach
  • Free beach cabanas
  • Number of indoor pools - 2
  • Number of outdoor pools - 6
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Fishing on site
  • Playground on site
  • Rowing or canoeing on site
  • Windsurfing on site
  • Marina on site
  • Beach sunloungers
  • Children's pool
  • Steam room
  • Beach umbrellas
  • Waterslide
  • Sauna
  • Beach towels
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Arcade/game room

Working away

  • Business centre
  • Number of meeting rooms - 9
  • Conference space
  • Conference space size (feet) - 13149
  • Conference space size (meters) - 1222
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Library

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • Arabic
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Italian
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Satellite TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Sofitel SPA has 28 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Manava – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Porterhouse Grill – This steakhouse specialises in international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Bottega – This delicatessen specialises in Italian cuisine and serves breakfast, lunch and dinner. Open daily.

Moana – Overlooking the pool, this fine-dining restaurant specialises in seafood and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Recreation

On Site

  • Fitness facilities
  • Marina on site
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Fishing on site
  • Playground on site
  • Rowing or canoeing on site
  • Windsurfing on site

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Sofitel Dubai Palm Resort
  • Sofitel Dubai The Palm Resort & Spa Dubai
  • Sofitel Dubai The Palm Resort & Spa Resort
  • Sofitel Dubai The Palm Resort & Spa Resort Dubai
  • Sofitel Palm Resort
  • Sofitel Dubai Palm
  • Sofitel Palm
  • Sofitel Dubai The Palm Resort Spa
  • Sofitel Dubai The Palm & Dubai
  • Sofitel Dubai The Palm Resort & Spa Dubai
  • Sofitel Dubai The Palm Resort & Spa Resort
  • Sofitel Dubai The Palm Resort & Spa Resort Dubai

Optional extras

Buffet breakfast is offered for an extra charge of AED 145.00 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of AED 350 per vehicle (roundtrip)

Policies

UAE residents must present a valid passport Emirates ID upon check-in; a driver's license is not accepted.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless checkout are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: AED 20 per accommodation, per night

Deposit: AED 500.00

  • New Year's Eve (31 December) Gala Dinner per adult: AED 2000
  • New Year's Eve (31 December) Gala Dinner per child: AED 1000 (from 12 to 18 years old)
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Sofitel Dubai The Palm Resort & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 2 indoor pools, 6 outdoor pools and a children's pool.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
  • Yes, there are 7 on-site restaurants, featuring al fresco dining, international cuisine and pool views. The dining venue(s) will be unavailable from 1 June 2021 to 1 October 2021 (dates subject to change). Nearby restaurants include Crescendo (2.2 mi), Mekong (2.2 mi) and The Beach House (2.3 mi).
  • Yes, an airport shuttle is available. The charge is AED 350 per vehicle roundtrip.
  • Have fun with on-site activities such as windsurfing, rowing and fishing and improve your game at the on-site tennis courts. Enjoy a treatment at the spa and a swim in one of the 2 indoor and 6 outdoor swimming pools. Sofitel Dubai The Palm Resort & Spa also has 6 bars, a private beach and a water slide, as well as a sauna, a steam room and an arcade.
9.0.Superb.
  • 8.0.Very good

    The staff are all really great. Food is very tasty and varied. Pools and outside area are great. Room was big and clean. The only negative was the mattress, my back hurt aftet spending 7 nights on that bed.

    6 night family trip, Mar 6, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Location was stunning. 2 minutes from a lovely sandy beach. There was nothing to dislike

    5 night romance trip, Mar 2, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Liked everything about it.Fab hotel and staff in particular, pleasantest and friendliest I've seen

    4 night family trip, Feb 29, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful stay on top of the palm

    Overall, we liked the stay in Sofitel with it's huge and well maintained area, multiple pools and clean and great access to sea (inside the palm). We were provided with everything we needed, especially for a baby (like potty or any kind of boosters). However, baby cot we too small for 3years, but for the side bed there were no matress provided. Baby club is 4+ only. It wasn't big deal for us, but could be crucial for somebody else. And the another negative point was overpriced dining. All restaurants are really good with great people working there and all, but 20EUR for hamburger at the beach is too much, i think. It was easier to grab a taxi, go eat downtown and come back for family of 4. On the other side, it is 5 start Sofitel, so... maybe it is about me ;)

    Ina, 8 night family trip, Feb 20, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great service, very accommodating with good facilities

    Vc, 4 night trip with friends, Feb 20, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Especially the staff was amazing in this resort. Our kids were warmly welcomed at all time. Special thanks to all employees in the Club Millesieme. The Gym and Porterhouse Steakhouse were great as well.

    10 night family trip, Feb 19, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Was an really good stay the staff were superb a great location and value for money.

    Matthew, 2 night trip, Jan 22, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The beach mixed with the pools (several pools) was clever.

    2 night romance trip, Jan 4, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful hotel

    Had a wonderful few days at Sofitel, The Palm. We had a suite overlooking the beach and felt it was well worth the extra cost. Room was beautiful with large balcony. Service was excellent, all the staff friendly and professional. Only slight gripe was a bit of wait for reception.

    Judith, 4 night trip, Dec 3, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful hotel. Attentive staff. Great facilities. Delicious food. Comfortable rooms. Great beach & pool areas.

    3 night romance trip, Dec 1, 2019

    Verified Expedia guest review

See all 675 reviews