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Luxury hotel with spa, near Tokyo Imperial Palace
Excellent in every way. Great stay and great staff. Cannot complain
Oct 15, 2018
We happened to book in the Horizon Club wing of the hotel and were overwhelmed by the…
Aug 25, 2018
Remember, collect 10 stamps, get 1 reward* night
Early check-in can be arranged for an extra charge (subject to availability, amount varies)
Late check-out can be arranged for an extra charge (subject to availability, amount varies)
Self-parking costs JPY 3000 per day
Valet parking costs JPY 4500 per day
Breakfast costs between JPY 3000 and JPY 5000 per person (approximately)
Airport shuttle service is offered for an extra charge of JPY 3100 per person (one-way)
Area shuttle service is offered for an extra charge
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Parking height restrictions apply.
Guests can rest easy knowing that there's carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
Contactless checkout is available.
Individually wrapped food options are available through room service.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.For transfers, guests must contact the property before arrival on the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Breakage deposit: JPY 5000 per stay
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
For starters how can this hotel call itself a Five Star when they make you put the keycard for the electricity to work. That’s Days Inn stuff. Then it’s old and you can feel it and notice it. Corcierge staff is average at best. Certainly not the best in Tokyo but not the worst. The room is spacious though! Wouldn’t stay there again.
4 night romance trip, May 12, 2018
Verified Hotels.com guest review
Horizon Club rooms worth a try - excellent breakfast at the Club Lounge and an impressive view from the room.
1 night romance trip, Jan 12, 2020
Verified Expedia guest review
it was a very nice stay in Shangri-La Tokyo especially our family enjoyed a lot the service in Horizon Floor as well as lobby floor restaurant Piacere.
Pang Yuen, 4 night family trip, Jan 12, 2020
Verified Hotels.com guest review
Amazing as always. Even shipped some bracelets my family left in one of the robe pockets.
Chris, 1 night family trip, Jan 2, 2020
Verified Hotels.com guest review
This has to be one of the WORLDS best hotels...everything is at the highest levels of quality and service. It’s conveniently located, restaurants are top notch and service is over the top. Our bellman even escorted us to Tokyo station to make sure we got on the right train, found our car and got seated.
William, 2 night family trip, Nov 14, 2019
Verified Hotels.com guest review
Good location, beautiful interior, staff was very helpful.
4 night romance trip, Nov 9, 2019
Verified Expedia guest review
everthing is good exept the Italy dinner in the hotel
YIYAN, 2 night family trip, Jul 30, 2019
Verified Expedia guest review
Truly awesome establishment. Central with easy transport connections. Views. Unparalleled service. Great food.
Albert, 4 night romance trip, Jul 6, 2019
Verified Hotels.com guest review
Great location, close to the station and the Imperial Palace. Very helpful staff
3 night family trip, Jul 5, 2019
Verified Wotif guest review
The pool and breakfast were great however the breakfast was very expensive.
MStevenson, 5 night family trip, Jun 30, 2019
Verified Expedia guest review
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