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All properties in Tokyo, Tokyo (prefecture), Japan

Shangri-La Hotel, Tokyo

Luxury hotel with spa, near Tokyo Imperial Palace

  • Free WiFi
From
£338
  • Guest Room View
  • Guest Room View
  • Pool
  • Pool
  • Guest Room View
1 / 70Guest Room View
9.4.Exceptional.
  • Excellent in every way. Great stay and great staff. Cannot complain

    Oct 15, 2018

  • We happened to book in the Horizon Club wing of the hotel and were overwhelmed by the…

    Aug 25, 2018

See all 189 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Convenient
Walkable
Safe
Shopping
Transport options
  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 200 guestrooms
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available

What’s around

  • In Chiyoda
  • Tokyo Imperial Palace - 21-min walk
  • Ueno Onshi Park - 40-min walk
  • Tokyo Dome - 43-min walk
  • Tokyo Tower - 2.5 mi / 4 km
  • LaLaport Toyosu Mall - 2.7 mi / 4.3 km
The following facilities or services will be unavailable from July 2 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)
  • Sauna
  • Hot tub

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed
  • Deluxe Room, 1 King Bed, Garden View (Imperial)
  • Horizon Deluxe, Room, 1 King Bed
  • Premier Room, 1 King Bed
  • Executive Suite, 1 King Bed
  • Deluxe Twin Room
  • Deluxe Room, 2 Single Beds, Garden View (Imperial)
  • Horizon Deluxe, Twin Room
  • Horizon Deluxe Imperial Garden View King
  • Horizon Deluxe Imperial Garden View Twin
  • Horizon Premier Room 1 King Bed
  • Premier Suite, 1 King Bed
  • Shangri-La Suite
  • Presidential Suite

Location

  • In Chiyoda
  • Tokyo Imperial Palace - 21-min walk
  • Ueno Onshi Park - 40-min walk

What’s around

Landmarks

  • In Chiyoda
  • Tokyo Imperial Palace - 21-min walk
  • Ueno Onshi Park - 40-min walk
  • Tokyo Dome - 43-min walk
  • Tokyo Tower - 2.5 mi / 4 km
  • LaLaport Toyosu Mall - 2.7 mi / 4.3 km
  • Tokyo Sky Tree - 4.3 mi / 7 km
  • Shibuya Crossing - 6.8 mi / 11 km
  • Tokyo Bay - 6.9 mi / 11.1 km
  • Disneyland® Tokyo - 9.5 mi / 15.2 km
  • Tokyo DisneySea® - 11.2 mi / 18 km

Getting around

  • Tokyo (NRT-Narita Intl.) 46-min drive
  • Tokyo (HND-Haneda) 31-min drive
  • Tokyo Station 5-min walk
  • Yurakucho Station 14-min walk
  • Kanda Station 15-min walk
  • Mitsukoshimae Station 9-min walk
  • Kyobashi Station 10-min walk
  • Otemachi Station 11-min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 200 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Japan may have travel restrictions in place, including self-quarantine, due to COVID-19.

Special check-in instructions

Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • No cots (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • On-site self-parking (JPY 3000 per day)
  • On-site valet parking (JPY 4500 per day)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa tub
  • Free bicycles on site
  • Fitness facilities
  • Sauna

Working away

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • Arabic
  • Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Bath with shower
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch flat-screen TV
  • Pay films
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, body scrubs and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

The Lobby Lounge – This café specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Piacere – Overlooking the garden, this restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Nadaman – This restaurant specialises in Japanese cuisine and serves lunch, dinner and light fare. Open daily.

Small print

Also known as

  • Shangri-La Hotel Tokyo
  • Shangri-La Hotel, Tokyo Hotel Chiyoda
  • Shangri-La Hotel, Tokyo Japan
  • Shangri La Tokyo
  • Shangri La Chiyoda
  • Shangri La Hotel Tokyo
  • Shangri-La Hotel, Tokyo Hotel
  • Shangri-La Hotel, Tokyo Tokyo
  • Shangri-La Hotel, Tokyo Hotel Tokyo
  • Shangri-La Tokyo
  • Shangri-La Hotel, Tokyo Hotel Chiyoda
  • Shangri-La Hotel, Tokyo Japan
  • Shangri La Tokyo
  • Shangri La Chiyoda
  • Shangri-La Hotel, Tokyo Hotel
  • Shangri-La Hotel, Tokyo Tokyo
  • Shangri-La Hotel, Tokyo Hotel Tokyo

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self-parking costs JPY 3000 per day

Valet parking costs JPY 4500 per day

Breakfast costs between JPY 3000 and JPY 5000 per person (approximately)

Airport shuttle service is offered for an extra charge of JPY 3100 per person (one-way)

Area shuttle service is offered for an extra charge

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Parking height restrictions apply.

Guests can rest easy knowing that there's carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless checkout is available.

Individually wrapped food options are available through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between 1 July 2020 - 30 September 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

Breakage deposit: JPY 5000 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Shangri-La Hotel, Tokyo does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self-parking costs JPY 3000 per day. Valet parking costs JPY 4500 per day. Parking spaces may be limited. Electric car charging is available.
  • Yes, there's an indoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
  • Yes, there are 3 on-site restaurants, featuring international cuisine and garden views. The dining venue(s) will be unavailable from 2 July 2020 to 1 March 2021 (dates subject to change). Nearby restaurants include Kizo (3-min walk), Rokurinsha Tokyo (3-min walk) and Hirugao (3-min walk).
  • Yes, an airport shuttle is available. The charge is JPY 3100 per person one-way.
  • Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and soothe your senses in the hot tub. Shangri-La Hotel, Tokyo also has an indoor pool and a 24-hour health club, as well as a sauna.
9.4.Exceptional.
  • 4.0.Fair

    Overrated Hotel

    For starters how can this hotel call itself a Five Star when they make you put the keycard for the electricity to work. That’s Days Inn stuff. Then it’s old and you can feel it and notice it. Corcierge staff is average at best. Certainly not the best in Tokyo but not the worst. The room is spacious though! Wouldn’t stay there again.

    4 night romance trip, May 12, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Horizon Club rooms worth a try - excellent breakfast at the Club Lounge and an impressive view from the room.

    1 night romance trip, Jan 12, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    it was a very nice stay in Shangri-La Tokyo especially our family enjoyed a lot the service in Horizon Floor as well as lobby floor restaurant Piacere.

    Pang Yuen, 4 night family trip, Jan 12, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing as always. Even shipped some bracelets my family left in one of the robe pockets.

    Chris, 1 night family trip, Jan 2, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Best in the world

    This has to be one of the WORLDS best hotels...everything is at the highest levels of quality and service. It’s conveniently located, restaurants are top notch and service is over the top. Our bellman even escorted us to Tokyo station to make sure we got on the right train, found our car and got seated.

    William, 2 night family trip, Nov 14, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good location, beautiful interior, staff was very helpful.

    4 night romance trip, Nov 9, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    everthing is good exept the Italy dinner in the hotel

    YIYAN, 2 night family trip, Jul 30, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing Tokyo

    Truly awesome establishment. Central with easy transport connections. Views. Unparalleled service. Great food.

    Albert, 4 night romance trip, Jul 6, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location, close to the station and the Imperial Palace. Very helpful staff

    3 night family trip, Jul 5, 2019

    Verified Wotif guest review

  • 10.0.Exceptional

    The pool and breakfast were great however the breakfast was very expensive.

    MStevenson, 5 night family trip, Jun 30, 2019

    Verified Expedia guest review

See all 189 reviews