When booking, I accepted this is a hotel at the more budget end of the market and was just expecting a basic no frills stay. Unfortunately the standard didn't justify the 80 Euro price, which I don't consider overly cheap.
The biggest problem was the awful mattress which was old, shot and extremely uncomfortable. I could feel various springs sticking into me throughout, which were too many to avoid. Consequently I had a very poor sleep.
I don't mind if an accommodation is basic but the minimum expectation would be to be able to get a good sleep.
When checking out the following morning, there was no one at reception to discuss the issue / provide feedback.