When we turned on the aircon, a strong smell of sewage filled the room. We spoke to the receptionist who checked the room, admitted that there was indeed a smell, and tried to mask it with a deo spray. But the sewage odor was too strong, and the spray didn't have any effect. The receptionist told us that no other rooms were available. Then he called the manager. The manager started with explaining that the smell was from outside and he couldn't do anything about it, it was in all the rooms. He suggested we either turn off the AC or burn a candle. I'm allergic so the candle option was a no-go. And it was too hot without AC. So we asked if we could just leave and find another place. He shouted at me in the lobby, threatened to call the cops, and refused to let us leave. To top all that, the AC was just barely working. And when we asked to be compensated the manager completely changed his tune, denying that there was any smell at all. He really insulted us, again speaking in a derisive tone, claiming that we were fabricating the issue because we couldn't afford the room and needed a discount. This was in spite of his receptionist having admitted to the smell.
The next morning the manager apologized, and told us that he had spoken to the owner to get the smell issue fixed. But the damage was done, and we had to endure insults and spend a sleepless night in a hot, stinky room. He didn’t offer any compensation, except for a handful of fruits and cookies.