8/10 Very good
16 Nov 2024
Great on B&B basis
Happy and dissapointed at the same time.....we booked a 4 bed suite via hotels.com on a half board basis...room and cleaning staff were fabulous, Breakfast food and staff were second to none...Pools and beach areas were excellent (shared with Hilton JBH) so great hotel if you dont have food allergy....our daughter is allergic to dairy and gluton and while the hotels will tell you in their reply that they cater for all requirements they actually dont !! In Hartison buffet we found grilled chicken she could eat but nothing else but salad so twice we asked 2 chefs if they could do some boiled rice....point blank no was the reply...after dinner i did complain and was told by head chef that they would put some on for her (after dinner) Wave breaker refused to do some grilled chicken for her when we asked and to add insult we ordered water at 11 euro a bottle they brought 3 glassed as 'she wasnt eating' ..... this attitude by the hotel was in danger of ruining our week so we decided not to try again so ate out where she had no issue being catered for.....so to sum up if i was ever to go back and i doubt i would it would be on a B&B basis as Breakfast staff catered for her fantastically well ..Also to note on checkout wasnt even asked if we enjoyed our stay.
Liam
Liam, 7-night family trip
Verified Hotels.com guest review
