Guests
All properties in Brentford, England, United Kingdom

Novotel London Brentford

4-star hotel with indoor pool, near Griffin Park Stadium

  • Free WiFi
From
£114

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Image gallery

  • Pool
  • Pool
  • Indoor Pool
  • Superior Room, Multiple Beds (Premium) - Living Area
  • Pool
Pool. Image 1 of 72.
1 / 72Pool
Great West Road, Brentford, TW80GP, England, United Kingdom
8.8.Fabulous.
  • Check-in was terrible, we spent 40 minutes waiting to 1st receive the wrong room and then…

    Jun 10, 2022

  • Stayed with family and children which the hotel was lovely for, hotel and service was…

    May 6, 2022

See all 1,094 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) and Bureau Veritas (third-party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Quiet
Convenient
Easy parking
Walkable

The following facilities are closed on Sunday, Friday and Saturday:
  • Indoor pool
    • Parking available
    • Pool
    • Free WiFi
    • Pet-friendly
    • Gym
    • Non-smoking

    Property highlights

    Main amenities

    • Daily housekeeping
    • Near the beach
    • Restaurants and bar/lounge
    • Indoor pool
    • Breakfast available
    • Fitness centre

    For families

    • Free cots/infant beds
    • Playground on site
    • Connecting/adjoining rooms available
    • Private bathroom
    • Television
    • Free toiletries

    What’s around

    • Royal Botanic Gardens, Kew - 23-min walk
    • Syon Park - 26-min walk
    • Griffin Park Stadium - 3-min walk
    • Kew Palace - 27-min walk
    • Richmond Park - 3.5 mi / 5.6 km
    • SSE Arena, Wembley - 6.6 mi / 10.7 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Superior Room, Multiple Beds (Premium)
    • Superior Room, 1 Queen Bed with Sofa bed
    • Superior Twin Room, 2 Single Beds
    • Premium Room, 1 Queen Bed (Executive)

    What’s around

    Landmarks

    • Royal Botanic Gardens, Kew - 23-min walk
    • Syon Park - 26-min walk
    • Griffin Park Stadium - 3-min walk
    • Kew Palace - 27-min walk
    • Richmond Park - 3.5 mi / 5.6 km
    • SSE Arena, Wembley - 6.6 mi / 10.7 km
    • Wembley Stadium - 6.6 mi / 10.7 km

    Getting around

    • Heathrow Airport (LHR) 19-min drive
    • London (LCY-London City) 73-min drive
    • Gatwick Airport (LGW) 67-min drive
    • London (LTN-Luton) 41-min drive
    • Brentford Station 7-min walk
    • Kew Bridge Station 15-min walk
    • Syon Lane Station 25-min walk
    • South Ealing Underground Station 15-min walk
    • Northfields Underground Station 19-min walk
    • Boston Manor Underground Station 24-min walk
    map
    See on map
    Great West Road, Brentford, TW80GP, England, United Kingdom

    At a glance

    Hotel size

    • This hotel has 202 rooms
    • This hotel is arranged over 8 floors

    Arriving/leaving

    • Check-in time 2 PM-midnight
    • Check-out time is noon
    • Express check-out

    Restrictions related to your trip

    • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required

    Children

    • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets allowed*
    • Service animals welcome
    • Restrictions apply*
    • 2 per room (up to 33 lbs)

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • On-site self-parking (GBP 15 per night)
    • On-site motorhome/coach/lorry parking (fees apply)
    • Wheelchair-accessible parking on site

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast (surcharge)
    • Restaurant
    • Bar/lounge
    • Snack bar/deli
    • 24-hour room service

    Things to do

    • Number of indoor pools - 1
    • Fitness facilities
    • Sauna
    • Playground on site
    • Arcade/game room

    Working away

    • 24-hour business centre
    • Business centre
    • Conference space
    • Meeting rooms
    • Conference space size (feet) - 2959
    • Conference space size (meters) - 275
    • Conference centre
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Multilingual staff

    Facilities

    • Lift
    • Safe-deposit box at front desk
    • Garden
    • Terrace
    • Television in common areas

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Assistive listening devices available
    • Raised toilet seat
    • Low-height counters/sink
    • Grab bar - near toilet
    • Bathroom emergency pull cord

    Languages Spoken

    • English
    • French
    • Italian
    • Spanish

    In the room

    Home comforts

    • Air conditioning
    • Coffee/tea maker
    • Iron/ironing board

    Sleep well

    • Soundproofed rooms

    Freshen up

    • Private bathroom
    • Bathtub or shower
    • Free toiletries
    • Hair dryer

    Be entertained

    • TV
    • Cable TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Dining

    Elements – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

    Awards and affiliations

    This property has signed the UNESCO Sustainable Travel Pledge.

    Fees & policies

    Optional extras

    • Breakfast costs between GBP 10 and GBP 16.45 per person (approximately)

    PetsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
    • Service animals exempt from fees
    • Pet deposit: GBP 15 per night
    • Pets are allowed for an extra charge of GBP 15.00 per pet, per night

    ParkingPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
    • Self-parking costs GBP 15 per night

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

    Contactless check-in and contactless check-out are available.

    Enhanced food service safety measures are in place.

    Individually wrapped food options are available for breakfast.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

    This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

    Policies

    The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing that there's a smoke detector on site.

    This property accepts credit cards and debit cards. Cash is not accepted.

    Also known as

    • Novotel London Brentford Hotel
    • Novotel London Brentford Hotel
    • Novotel London Brentford Hotel
    • Novotel London Brentford Brentford
    • Novotel London Brentford Hotel Brentford
    • Novotel London Brentford
    • Novotel London Brentford Hotel
    • Novotel London Brentford Brentford
    • Novotel London Brentford Hotel Brentford
    • Novotel London Brentford opening June 2014
    • Novotel London opening June 2014
    • Novotel London opening June 2014 Hotel
    • Novotel London opening June 2014 Hotel Brentford

    Information about cancellation rights

    The right of withdrawal under European consumer law does not apply when you book accommodation. Supplier cancellation policy will apply.

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Novotel London Brentford does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self-parking costs GBP 15 per night. Motorhome/coach/lorry parking is available.
    • Yes, there's an indoor pool.
    • Yes, pets are welcome, with a limit of 2 per room and maximum weight of 15 kg per pet. There's a charge of GBP 15.00 per pet, per night, and there's also a deposit of GBP 15 per night. Service animals are exempt from fees.
    • You can check in from 2 PM - midnight. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
    • Yes, there's an on-site restaurant, Elements. Nearby restaurants include The Lord Nelson (6-min walk), Albany Parade (8-min walk) and Ealing Park Tavern (8-min walk).
    • Novotel London Brentford has an indoor pool, a sauna and a Turkish bath, as well as an arcade and a garden.
    8.8.Fabulous.
    • 8.0.Very good

      Overnight stay

      Ok stay, check-in was slow. Room adequate, bit tired looking. Breakfast options good.

      1 night family trip, Apr 30, 2022

      Verified Hotels.com guest review

    • 4.0.Fair

      Disappointed

      Stayed here quite a few times and it’s always been great, but obviously not for the past couple of years. Check in was chaotic and despite having 2pm check in there was still no room for us until 4.40. I had mistakenly thought with covid things would be clean but they weren’t! The room had coffee cup stains on the bedside surfaces and overall wasn’t great. I brought wipes so felt I had to clean it all. Breakfast was also a disappointment with cold, overcooked food and service that was non existent. We were greeted with” you’ve already been down as your name has been crossed off” nope we hadn’t. Overall very poor this time and the hotel is looking a bit knocked about. We did get free parking as we explained these things at checkout but not sure I would stay here again.

      Julie, 2 night family trip, Apr 15, 2022

      Verified Hotels.com guest review

    • 4.0.Fair

      Total lack of Service at Novotel Brentford

      Gave Novotel Brentford the benefit of the doubt after a previous bad stay, check-in was a nightmare was delayed a person was supposed to be dealing with our check-in and she popped off only to never return and the person who replaced her a trainee hadn't been handed over any information. We had food in the bar on the first night only to have to wait over 45 minutes for food when there were were only a couple of tables occupied. The food turned up without the correct cutlery, the curry wasn't warm and was watery, the burger didn't have any bacon and the hostess got lost bringing back the correct cutlery. The curry was not edible and despite complaining to be expected to pay for the complete meal by the manager was really disappointing. Bear in mind the last time we were in the hotel my wife had food poisoning we will not be eating there again. With regards to the room, the towels were like something from a cheap B&B, the pillows all lumpy and the Nespresso machine did not work and never got fixed. It is a nice looking hotel but the service and the quality of the food are not what I expect from an Accor Hotel

      matt, 2 night trip, Apr 15, 2022

      Verified Hotels.com guest review

    • 6.0.Good

      Bathroom not clean. Very slow service in the restaurant.

      Stefanie, 1 night family trip, Mar 19, 2022

      Verified Expedia guest review

    • 2.0.Poor

      Absolutely awful experience. The night manager Youssef Abdou was verbally abusive and threatened to call the police because I ordered a bottle of wine at 10.30pm for my colleagues. He accused me of 'harrassing' him, despite the fact that I had literally asked him one question. I don't know if he had me confused with another customer but it was absolutely terrifying and as a solo female traveller, I would not recommend that you stay in a place that threatens their customers. I was actually scared he was going to physically hurt me at one point.

      3 night trip, Mar 13, 2022

      Verified Hotels.com guest review

    • 6.0.Good

      After driving 7 hours to this hotel to get into my room at 11pm with my two children and having booked 2 double sofa beds for them we only received 1 so they had to share, apparently this hotel doesn’t allow 2 double sofa beds in 1 room very disappointed with that especially arriving so late on and the receptionist that was working that night was very rude and very unhelpful!. I think Novotel and Expedia need to sort out there room description online! Apart from that issue and the rude man everything was great!

      Lynn, 3 night family trip, Feb 28, 2022

      Verified Expedia guest review

    • 10.0.Exceptional

      The staff are superb - a real credit

      WOW! What amazing staff at this hotel! The check in was seamless and super fast The taxi bookings on time The staff in the bar/restaurant were kind and efficient both for a takeaway pizza to take up to the room and breakfast was both quality food and amazing staff The staff are what makes this hotel - well done and keep up the great customer service - we will stay here again

      S, 1 night family trip, Feb 26, 2022

      Verified Hotels.com guest review

    • 6.0.Good

      Get your lift fixed please.

      There was a lift out of service for the two days we stayed there. We had to use the stairs most of the time. Had to ask for coffee 4 times at breakfast. Finally arrived.

      Sarah, 2 night family trip, Feb 24, 2022

      Verified Hotels.com guest review

    • 8.0.Very good

      Super

      Super hotel, really comfortable and great location. Downside was terrible service in the evening restaurant but breakfast service was good.

      Chris, 1 night family trip, Feb 20, 2022

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great stay

      Weekend stay at this hotel with my family. Room is not soo spacious but the bed was comfortable. Staff is nice, but sometimes you would find a queue at the reception. (someone should be there at all times). Loved the pool (great water temperature) and sauna.

      Florin, 1 night family trip, Feb 5, 2022

      Verified Hotels.com guest review

    See all 1,094 reviews