In the heart of Parklands, Cloud Hotel & Suites offers an upscale retreat with a poolside bar and rejuvenating spa services like saunas, Turkish baths, and massages. Relax by the indoor or outdoor pool with free cabanas and umbrellas. With a 24-hour business center, coffee shop/cafe on site as well as in-room WiFi previous guests have praised this hotel's perfect blend of work and play.
Corner of 4th Parklands and Masari Road, Nairobi, 00100
What's nearby
Diamond Plaza II - 1 min walk - 0.1 km
The Aga Khan University Hospital - 14 min walk - 1.2 km
University of Nairobi - 3 min drive - 2.6 km
Sarit Centre - 4 min drive - 2.6 km
United Nations Office at Nairobi - 8 min drive - 5.8 km
Getting around
Nairobi (WIL-Wilson) - 22 min drive
Nairobi (NBO-Jomo Kenyatta Intl.) - 35 min drive
Syokimau Station - 33 min drive
Nairobi Station - 35 min drive
Syokimau SGR Railway Station - 36 min drive
Airport shuttle (surcharge)
Restaurants
Maru Bhajias - 2 min walk
Red Ginger - 7 min walk
Parklands 2nd Avenue - 8 min walk
Java House - Aga Khan University Hospital - 11 min walk
Java Express - M.p Shah - 16 min walk
About this property
Cloud Hotel & Suites
At Cloud Hotel & Suites, you'll be within a 15-minute drive of Nairobi National Park and United Nations Office at Nairobi. Guests can indulge in deep-tissue massages or aromatherapy, then grab a bite to eat at the coffee shop/cafe. Other highlights include an indoor pool, an outdoor pool and a poolside bar.
Languages
English, French, Russian
At a glance
Hotel size
39 rooms
Arriving/Leaving
Check-in start time: noon; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is 11:30 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
Free on-site self-parking
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
On-site venue – Overlooking the pool, this restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open 24 hours.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 9 per person
Airport shuttle service is offered for an extra charge of USD 30 per vehicle (one way)
Children & extra beds
Babysitting is available for an extra charge
Rollaway beds are available for USD 20.0 per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
Cloud Hotel Nairobi
Cloud Nairobi
Cloud Hotel & Suites Hotel
Cloud Hotel & Suites Nairobi
Cloud Hotel & Suites Hotel Nairobi
Frequently asked questions
Does Cloud Hotel & Suites offer free cancellation for a full refund?
Yes, Cloud Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Cloud Hotel & Suites?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Cloud Hotel & Suites?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Cloud Hotel & Suites?
Yes, there's free self parking.
Is an airport shuttle service offered by Cloud Hotel & Suites?
Yes, an airport shuttle is available. The charge is USD 30 per vehicle one way.
What are the check-in and check-out times at Cloud Hotel & Suites?
Check-in start time: noon; check-in end time: midnight. Check-out time is 11:30 AM. Contactless social distancing is available.
Is there an on-site casino at Cloud Hotel & Suites?
No, this hotel doesn't have a casino, but Lucky 8 Casino (10-min drive) is nearby.
What is there to do at Cloud Hotel & Suites and nearby?
Have fun with activities such as cycling, boat tours and hiking, and practise your swing at the nearby golf course. Additional recreation nearby includes safari tours and ecotours. Relax in the hot tub and take invigorating swims in the indoor and outdoor pools. Cloud Hotel & Suites also has a sauna and a steam room.
Are there restaurants at or near Cloud Hotel & Suites?
Yes, there's an on-site restaurant that offers al fresco dining, local and international cuisine and pool views.
What's the area around Cloud Hotel & Suites like?
Cloud Hotel & Suites is a short 1-minute walk from Diamond Plaza II and 14 minutes' walk from Aga Khan University Nairobi.
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Cloud Hotel & Suites Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4/10
Cleanliness
7.4/10
Staff & service
7.6/10
Amenities
6.8/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
10/10 Exceptional
10 Sept 2024
I had a nice time and the staff were friendly.
Cecil
Cecil, 2-night trip
8/10 Very good
23 Aug 2024
Staff very professional and kind.
Claudina
Claudina, 1-night trip
10/10 Exceptional
24 Oct 2022
Loved staying here , everything is within reach , the views from the restaurant is also amazing
Michael
Michael, 2-night trip
8/10 Very good
3 Sept 2024
The staff were polite and courteous. Any issues were handled very promptly. The breakfast buffet was delicious. The two i ordered food from the restaurant it was absolutely delicious. I would definitely recommend Cloud Hotel & Suites
Cecil
Cecil, 3-night trip
8/10 Very good
20 Jul 2022
I enjoyed my stay,
Customer service is excellent
stephen
stephen, 1-night trip
10/10 Exceptional
24 Mar 2024
Good place
Adeniran
Adeniran, 1-night trip
10/10 Exceptional
6 Sept 2024
Service personnel were political and welcoming
Cecil
Cecil, 1-night trip
8/10 Very good
27 May 2024
The facility is good. The staffs are very nice
Epiphane
Epiphane, 2-night trip
10/10 Exceptional
21 Sept 2023
Very convenient location
Arifa
Arifa, 3-night trip
10/10 Exceptional
29 Oct 2024
The parking was full so we had to park in the food courts parking lot. It was fine but not ideal to leave our car with some bags.
Elizabeth
Elizabeth, 1-night trip
6/10 Good
6 Jul 2024
Personally, the place was bit hard to be found.
The room is very old and need some updates.
Staff were very good and professional.
Phabeeo
Phabeeo, 1-night trip
8/10 Very good
31 Mar 2023
Liked location, price and facilities.
Did not like too many stairs and steep ramp going to the dinning area
Sadrudin
Sadrudin, 4-night trip
4/10 Fair
26 Oct 2024
The cleanliness of the shared spaces was below par. The pool does not look like the pictures on the website, it is cloudy white, the sunroof has been mostly covered. The breakfast options were poor, with the food sometimes being cold and the amount and variation much less than similar hotels in Nairobi. Compared to other neighborhoods, I found there were more and more aggressive panhandlers in the area around the diamond plaza. If I were to return to Nairobi, I would highly consider staying elsewhere
Brendan
Brendan, 3-night trip
4/10 Fair
23 Nov 2023
I would not stay there again at that price
Cassandra
Cassandra, 1-night trip
2/10 Poor
21 Feb 2024
Very bad
Abdiyare
Abdiyare, 1-night trip
2/10 Poor
7 Jun 2023
It was inside a rundown plaza mall. Trash everywhere. The hotel was dated. The walls in the room were dirty, the towels were old and material raveling apart. The beds were very hard. The room was very tight. There was bugs. I checked in at 8:30 pm and checked out within an hour. I rebooked at the Hilton hotel. Could not take the smell and the area didn’t feel safe. The pictures on expedia doesn’t look the same as the hotel.
Joanne
Joanne, 4-night trip
2/10 Poor
8 Mar 2023
No what I expected. 1. It’s a hotel in the mall. 2. Very noisy in the morning. 3. problems with parking, and when we asked for help, the manager does not talk directly to us, but instead talks to the employees in front of us and the employee talk to us. 4. They owe us 50ksh for parking. Try Cysuites Apartment Hotel instead!
Paul
10/10 Exceptional
11 Dec 2024
Amandeep
Amandeep, 1-night trip
10/10 Exceptional
2 Dec 2024
Amandeep
Amandeep, 2-night trip
6/10 Good
5 Nov 2024
sigborn
sigborn, 1-night trip
8/10 Very good
30 Oct 2024
CRYOLOGISTICS
CRYOLOGISTICS, 1-night trip
6/10 Good
14 Oct 2024
agreable
correct , diffcile a trouver car cest dans une zone commercial , et entouré de shop indien , hotel avec piscine et salle de sport genial. la vu au petit dejeuner est sympa
Pirashanth
Pirashanth, 1-night trip
4/10 Fair
30 Sept 2024
Hotel viellot situé dans un endroit tres bruyant Personnel peu agreable a la reception et qui vous appelle a 11h31 pour vous virer de la chambre alors que l’hotel est vide.