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Gran Via Suites The Palmer House

3.0 star property
City centre hotel, steps from Gran Via

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January 2025

Photo gallery for Gran Via Suites The Palmer House

Family Studio Suite, Refrigerator & Microwave, Tower | Premium bedding, desk, blackout curtains, iron/ironing board
Family Studio Suite, Refrigerator & Microwave, Tower (222) | Living area | 24-inch TV with digital channels, iPod dock, computer
24-inch TV with digital channels, iPod dock, computer
Family Studio Suite (GV 17 4 PAX RELAX) | Living area | 24-inch TV with digital channels, iPod dock, computer
Towels

Reviews

5.4 out of 10

Popular amenities

  • Airport transfer
  • Laundry facilities
  • Non-smoking
  • Free WiFi
Main amenities
  • Housekeeping once per stay
  • Breakfast available
  • Airport pick-up service
  • Self-serve laundry
  • Multilingual staff
  • Luggage storage
  • Tour/ticket assistance
Feel at home
  • Television
  • Laundry facilities
  • Blackout curtains
  • Premium bedding
  • Limited housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Family Studio Suite, Refrigerator & Microwave, Tower (222)

Premium bedding, desk, blackout curtains, iron/ironing board

Family Studio Suite, Refrigerator & Microwave, Tower (222)

Highlights

Heating
Fridge
TV
Washing machine
Premium bedding
Blackout curtains
Private bathroom
Microwave
  • 45 sq m
  • Sleeps 7
  • 3 Large Single Beds and 2 Double Beds

View all photos for Deluxe Twin Room

Premium bedding, desk, blackout curtains, iron/ironing board

Deluxe Twin Room

Highlights

Garden
Separate dining area
Individually furnished
Individually decorated
Heating
TV
Washing machine
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Studio Suite, Refrigerator & Microwave, Tower

Premium bedding, desk, blackout curtains, iron/ironing board

Family Studio Suite, Refrigerator & Microwave, Tower

Highlights

Heating
Fridge
TV
Washing machine
Blackout curtains
Premium bedding
Separate bedroom
Private bathroom
  • 39 sq m
  • Sleeps 5
  • 1 Large Single Bed and 2 Queen Beds

View all photos for Comfort Double Room, Kitchenette, City View (GV 11 - 5 PAX BALCON GRAN VIA, BALCON)

Premium bedding, desk, blackout curtains, iron/ironing board

Comfort Double Room, Kitchenette, City View (GV 11 - 5 PAX BALCON GRAN VIA, BALCON)

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Heating
Kitchenette
TV
Washing machine
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Double Beds

View all photos for Family Studio Suite (GV 17 4 PAX RELAX)

Premium bedding, desk, blackout curtains, iron/ironing board

Family Studio Suite (GV 17 4 PAX RELAX)

Highlights

Garden
Heating
TV
Washing machine
Blackout curtains
Premium bedding
Separate bedroom
Private bathroom
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed OR 1 Queen Bed

View all photos for Family Studio Suite, Refrigerator & Microwave

View from room

Family Studio Suite, Refrigerator & Microwave

Highlights

Garden
Heating
Fridge
TV
Washing machine
Premium bedding
Blackout curtains
Private bathroom
  • 21 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bunk Bed

View all photos for Family Quadruple Room, 2 Double Beds, Bathtub (GV 10 3 PAX)

24-inch TV with digital channels, iPod dock, computer

Family Quadruple Room, 2 Double Beds, Bathtub (GV 10 3 PAX)

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Full-sized fridge/freezer
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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Double Room, 1 Double or 2 Single Beds | Down duvets, in-room safe, individually decorated, desk

Hostal Hispano Gran Vía

Airport transfer
Parking available
Free WiFi
Air conditioning
8.6 out of 10, Excellent, (746)
The price is £64
includes taxes & fees
2 Dec - 3 Dec
Hostal Hispano Gran Vía
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About the area

Map
Calle Fuencarral, 37-39, Madrid, Madrid, 28002

What's nearby

  • Gran Via - 1 min walk - 0.1 km
  • Prado Museum - 12 min walk - 1.1 km
  • Plaza Mayor - 13 min walk - 1.1 km
  • Royal Palace of Madrid - 17 min walk - 1.4 km
  • El Retiro Park - 5 min drive - 3.2 km

Getting around

  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 17 min drive
  • Madrid Recoletos Station - 13 min walk
  • Madrid (XOC-Atocha Train Station) - 24 min walk
  • Atocha Cercanías Station - 24 min walk
  • Gran Via Station - 3 min walk
  • Sevilla Station - 3 min walk
  • Banco de Espana Station - 6 min walk
  • Airport pickup service

Restaurants

  • ‪Honest Greens Gran Via 7 - ‬1 min walk
  • ‪Steakburger - ‬1 min walk
  • ‪Oink Jamón Ibérico - ‬1 min walk
  • ‪Gran Clavel - ‬1 min walk
  • ‪Museo Chicote - ‬1 min walk

About this property

Gran Via Suites The Palmer House

Gran Via Suites The Palmer House offers a great location, putting you within a short 10-minute walk of Gran Via and Puerta del Sol. Also, Prado Museum and Plaza Mayor are within a 15-minute walk. The property is only a short walk to public transportation: Gran Via Station is 3 minutes and Sevilla Station is 3 minutes.

Languages

Chinese (Mandarin), English, French, German, Italian, Portuguese, Russian, Spanish

At a glance

Hotel size

  • 8 rooms

Arriving/Leaving

  • Check-in start time: 1:30 PM; check-in end time: 6 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • There is no front desk at this property
  • The check-in location differs from the property location; go to: [Avda. de la Gran Vía 16, 5º izda.]
  • Guests must contact the property in advance for check-in instructions; your host will greet you
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Off-site parking nearby (EUR 18 per day)

Transfers

  • Airport pickup on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 9:30 AM–11 AM

Services

  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Accessibility

  • Wheelchair-accessible registration desk
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • IPod docking station
  • 24-inch TV
  • Digital TV channels
  • First-run films

Home comfort

  • Heating
  • Iron/ironing board
  • Washing machine

Sleep well

  • Blackout curtains
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Towels

Stay connected

  • In-room computer
  • Desk
  • Free WiFi

More

  • Housekeeping (once per stay)

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately EUR 4.95 for adults and EUR 4.95 for children
  • Airport shuttle service is offered for an extra charge of EUR 36 per vehicle
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 8 PM and 9 AM can be arranged for an extra charge
  • Late checkout can be arranged for an extra charge of EUR 50 (subject to availability)

Children & extra beds

  • Cots/infant beds are available for EUR 29.0 per day
  • Rollaway beds are available for EUR 49.0 per day
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Parking

  • Parking is available nearby and costs EUR 18 per day

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Noise-free guestrooms cannot be guaranteed.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Gran Via Suites Palmer House Apartment Madrid
Gran Via Suites Palmer House Apartment
Gran Via Suites Palmer House Madrid
Gran Via Suites Palmer House
Gran Via Suites The Palmer House Hotel
Gran Via Suites The Palmer House Madrid
Gran Via Suites The Palmer House Hotel Madrid

Frequently asked questions

Does Gran Via Suites The Palmer House offer free cancellation for a full refund?
Yes, Gran Via Suites The Palmer House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Gran Via Suites The Palmer House?
Sorry, pets aren't allowed.
Is an airport shuttle service offered by Gran Via Suites The Palmer House?
Yes, a shuttle from the airport to the hotel is available. The charge is EUR 36 per vehicle.
What are the check-in and check-out times at Gran Via Suites The Palmer House?
Check-in start time: 1:30 PM; check-in end time: 6 PM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of EUR 50 (subject to availability).
Is there an on-site casino at Gran Via Suites The Palmer House?
No, this hotel doesn't have a casino, but Casino Gran Via (1-min walk) and Casino de Madrid (4-min walk) are both nearby.
What is there to do at Gran Via Suites The Palmer House and nearby?
Recommended spots to visit include Prado Museum (12-min walk) and Plaza Mayor (13-min walk), along with Royal Palace of Madrid (0.9 mi) and Almudena Cathedral (1 mi).
What's the area around Gran Via Suites The Palmer House like?
Gran Via Suites The Palmer House is in Madrid Centro, a short 3-minute walk from Gran Via Station and 7 minutes' walk from Puerta del Sol.

Gran Via Suites The Palmer House Reviews

Reviews

5.4

5.4/10

Cleanliness

5.4/10

Staff & service

8.0/10

Amenities

4.8/10

Property conditions & facilities

Reviews

6/10 Good

Carlos and Jonny were a great help in all regards but the property really is a hostel and not a hotel. Unless you are ok with rustic hostel accommodations pick another property. The price is good for being on Grand Via and that was my criteria for a short stay in Madrid on the way home from 2 weeks in Asturius. We wanted to visit the Prado, Saint Gines (best churros in the world), Corte Engles, Plaza Mayor, Sol, and San Miguel Market all in one day. This place is perfect location for all of that.
Paella510, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Very Good apartment
Ilkhom, 2-night family trip
Verified Hotels.com guest review

6/10 Good

central but noisy
Small apartment in very good location in central Madrid at the Gran Via. However, this also the downside: it is very noisy due to the traffic on the big street next to the apartment. It is almost impossible to sleep without ear-plugs. Shower is located next to the bed. Toilette is very small and old-fashioned. On the other hand clean apartment with friendly staff and shared living-room.
Verified Hotels.com guest review

4/10 Fair

Trouble in Madrid
We found the address and asked for the "Gran Via Suites) at the store which shares their addressl. They never heard of it and identified for us the "Palmer House" (wrongly) a few blocks away. We found "Gran Via Suites" a few blocks away, but they denied that we had a reservation. We finally found the place. The gate at the address was open--there was no sign identifying it, but the person inside said we were at the right address. We wasted.2 1/2 hours. The place has no regular check-in, no concierge, and no phone. The bed and the room were all right, and the "hotel" is trying to be ecological and to have up-to-date facilities. I note that they have co-opted the name of an apartment complex who would deny any affiliation. We chose it for its location--the people we were traveling with were at a sold-out hotel a few blocks up the Gran Via. Others came to check in while we were there--I don't know their experience of trying to find it at an open time. We were glad to move on.
Bob, 2-night trip
Verified Expedia guest review

6/10 Good

Need to fix locks
The great thing was it was near the inner city. Everything is walkable distance. The bad part was the apartment wasn't as expected. Everything looked worn out. Shower head had water coming out from a few holes, the door locks for every room was complicated to open. Another guest experience the same issue opening the doors. My friends and I would take turns trying to open the door the get in the apartment. Also, it was mentioned there would be continental breakfast. We woke up and there was nothing. The apartment host wasn't there or anything. Luckily since everything is near by, we went to a buffet that charged 5 euros. At the end of the day we had a room to sleep in. Everything just needs to be maintained more since it's very worn out.
Bon, 2-night trip
Verified Expedia guest review

4/10 Fair

Good Location
Would not stay there again. Room is inside an apartment. Toilet made loud noise every time you flushed & you could not flush any toilet paper or it would clog. You had to throw out in garbage. Was there two nights & garbage was not changed. You needed three different keys to get into room, one for front door of building, one for apartment door, & one for room. Lock on the apartment door wouldn't open properly & one night was 20 minutes trying to open. Called 6 times before anyone answered my call. Only saw the staff when we checked in, no one around the rest of the time. Room is small & no blankets, just sheets to cover up.
2-night trip
Verified Expedia guest review

4/10 Fair

These is not a hotel, it's not even a bnb. An old apartment that they closed the room and turn into bedrooms.
gerson, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

DESEPCION TOTAL
Muy mal, no pare en ese hotel, me mandaron a otro lugar lejos del centro, sin comodidades, ni jabón en el baño, sin desayuno( que estaba incluido) me arruinaron la estadía en Madrid
Stella Maris, 2-night romance trip
Verified Hotels.com guest review

2/10 Poor

Estafa total!!!
No corresponde en absoluto con las fotos de la pagina, habitacion pequeña y sucia, recepcion inexistente, desayuno inexistente, habitaciones muy muy viejas y destartaladas, muebles de segunda mano y rotos, baño tercer mundista, parece una habitacion del extraradio para encuentros casuales, una pena porque el edificio en si, es centrico en plena gran via Madrileña con una ubicacion inmejorable, pero completamente abandonado y casi en ruina, no se puede hablar de suite ya que es un piso antiguo al cual han cerrado una mini habitacion (y ademas le han puesto dos camas supletorias cuando la reserva era para dos personas). Experiencia desastrosa que spero de corazon no volver a repetir, completamente decepcionados con hotels.compor no averiguar que lo que se ofrece en su pagina corresponda a la realidad, de repetirse dejariamos de utilizar esta pagina.
1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

3-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Ebookers guest review

6/10 Good

Veronica, 3-night trip
Verified Hotels.com guest review

4/10 Fair

No es lo que anuncian
Se publicita como "Gran Suites", pero son habitaciones mal adaptadas de un piso antiguo de la Gran Via. La habitación que me asiganron daba a un patio interior donde estaban todas las máquinas del aire acondicionado del edificio que hacian un ruido infernal. En la habitación no habia armario y las perchas estaban encima de una mesa. El cuarto de baño sólo esta separado por una mampara baja y en mal estado. Para desayunar habia que esperar turno porque la cocina sólo tiene una mesa. Y, por último, me olvide parte del pijama y el chico encargado no me lo ha enviado a pesar de hablar con él y mandale un mensaje. Bueno, no sé como no vigilan estos establecimientos que no merecen estar abiertos.
4-night business trip
Verified Hotels.com guest review

2/10 Poor

Mala experiencia
La reserva la eh hecho por hoteles.com y cuando me diriji allí no me habrieron la puerta a las 12 de la noche que era la hora de la reserva llame y escribí a sus números de teléfono y no me contestaron dejandome con mis dos hijos en la calle y al otro día al llamar contestaron 12 horas después a un Wasap y me llamaron y no me trataron mal y me dijeron que no se hacían responsables por los problemas que tenía que contactar con hoteles.com donde hice la reserva en global super mal deberían sacar a este tipo y sus servicios de esta página.....
Juan Pablo, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Mal olor a cigarrillo en todas las areas incluyendo la habitacion, mala comunicacion con el responsable de la entrada
1-night trip
Verified Expedia guest review

2/10 Poor

Centrico pero pésimo
Lo unico bueno la ubicación y el trato del propietario,lo demás pésimo!!esl water es ecológico y no puedes tirar papel....una cerdada!se encuentra dentro de la habitación y solo te separa una mampara q además esta estropeada y se desengancha del carril...por supuesto q no habia utensilios de baño..(jabón,champú,cepillo...),solo una toalla x persona y papel higiénico. La ventana no se puede abrir porque se atasca,la persiana si la bajas ya no puedes subirla,y para mas colmo entra frío y por la noche nos congelamos.Si a esto se le puede llamar una “suite” es de escándalo!!no lo recomiendo a nadie y por supuesto no volveré.Y para terminar...la puerta corredera de la habitación es de papel de fumar y se oye TODO!!es el peor sitio donde he estado.
Noelia, 2-night trip
Verified Expedia guest review

2/10 Poor

No lo recomiendo....
Mal no guarda relación lo publicado en la oferta con la realidad del sitio
Orlando, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nuestra estancia ha sido muy buena, la ubicación es perfecta, muy céntrica, la habitación confortable y calentita. De lo mejor el trato recibido por Rey, muy amable, te sientes como en casa. Gracias por todo.
Verified Hotels.com guest review

8/10 Very good

Zentrale Anbindubg unschlagbar
Sehr freundlicher Empfang mit Einweisung in die Sicherheitsvorkehrungen. Auch zu später Stunde stets zur Hilfe bereit. Schönes, sauberes Haus mit Fahrstuhl. Das Zimmer war, wie beschrieben. Gemütlich und ordentlich, mit kleinem Kühlschrank und TV (keine deutschen Programme), sowie Dusche und WC im Raum. Ein neuer Anstrich wäre wünschenswert. Grosser Vorraum nach Art eines Wohnzimmers, sowie Küche zur gemeinsamen Nutzung. Frühstück in einem netten Cafe um die Ecke mit hervorragendem Service und leckerer Auswahl.
Isolde, 2-night trip
Verified Expedia guest review

8/10 Very good

Excelente ubicación para conocer Madrid
El lugar es limpio y agradable. El personal muy amable y servicial. Puedes llegar a los principales lugares turísticos caminando. La habitación es un poco reducida, pero si el objetivo es andar por la ciudad ese no es problema. Tiene el inconveniente de que es necesario comunicarte con un encargado para que te reciba, pues no tiene recepción. Los ruidos y las charlas de las otras habitaciones se escuchan, aunque tienen la regla de que después de las 10 de la noche hay que evitar hacer ruido. Incluye desayuno en un lugar cerca y con buen servicio. Sin duda su mayor ventaja es la ubicación. Si vuelvo a Madrid me hospedaría nuevamente.
2-night trip
Verified Expedia guest review

6/10 Good

Un quinto con el ascensor estropeado y no arreglarlo...
Verified Hotels.com guest review

4/10 Fair

No es una Suite para nada.
Muy poca seguridad, puertas que no cierran, colchón incómodo, mal mantenido, no funcionaba ni la cafetera, ni el microondas, ni la nevera, ni el aire. Mal aislado del ruido por estar en Gran vía, 5º piso con ascensor estropeado y un largo etc. que me lleva a no recomendar este sitio.
1-night trip
Verified Expedia guest review

2/10 Poor

Fujam, pior experiência
Muito péssimo, primeiro lugar não é hotel. O “estabelecimento” ocupa metade de um andar de um prédio, muito mal dividido. Não tem placa nem sinalização. Não tem recepcão e nenhum responsavel lá. Estrutura péssima, não tinha toalhas, um entra e sai de gente esquisita. Por fim,o café da manhã é num bar distante 3 quadras. Pior experiencia que já tive em hospedagem. Visando segurança da minha família optamos por não ficar lá. Fomos embora e o hoteis.com nos deixou com o prejuízo... não recomendo esse “hotel” e também não recomendo o Hoteis.com por não terem critério ao credenciar estabelecimentos!
Verified Hotels.com guest review

10/10 Exceptional

Excelente ubicacion
Excelente ubicación !!.un lindas las habitaciones y el desayuno
Verified Hotels.com guest review

4/10 Fair

Quedaron con nosotros a una hora y no vinieron ni nos cogieron el teléfono, tuvimos que subir y otro inquilino nos abrió la puerta, la habitación no se parecía a las fotos ni de lejos, la palabra suites esta utilizada en este caso muy alegremente...
3-night trip
Verified Expedia guest review