10/10 Exceptional
Excelente !!
Yanik
Yanik, 2-night trip
AYZ Juan de Mena - Auto check-in property
City-center guesthouse within walking distance of Prado Museum
AYZ Juan de Mena - Auto check-in, nestled near El Retiro Park and Gran Via, offers a relaxing retreat. Connect to in-room WiFi and enjoy express check-out for a hassle-free stay.
Good
Popular amenities
- Free WiFi
- Air conditioning
- Non-smoking
Main amenities (2)
- Housekeeping (on request)
- Air conditioning
$79 nightly
$87 total
Mar 18 - Mar 19
Total with taxes and fees
Room options
Showing 6 of 6 rooms
Superior Double Room, Private Bathroom
Good
Highlights
Air conditioning
Heating
Hair dryer
Private bathroom
Desk
Mobile key entry
- Sleeps 2
- 1 Double Bed
Double Room, Shared Bathroom
Highlights
Air conditioning
Heating
Portable fan
Hair dryer
Desk
Mobile key entry
- Sleeps 2
- 1 Double Bed
Superior Double Room, 2 Twin Beds, Private Bathroom
Wonderful
Highlights
Air conditioning
Heating
Hair dryer
Private bathroom
Desk
Mobile key entry
- Sleeps 2
- 2 Twin Beds
Deluxe Double Room, Private Bathroom
Very good
Highlights
Air conditioning
Heating
Hair dryer
Private bathroom
Desk
Mobile key entry
- Sleeps 2
- 1 Double Bed
Quadruple Room, Private Bathroom
Excellent
Highlights
Air conditioning
Heating
Hair dryer
Private bathroom
Desk
Mobile key entry
- 236 sq ft
- Sleeps 4
- 2 Double Beds
Classic Double Room, 1 Double Bed, Non Smoking, Private Bathroom
Good
Highlights
Air conditioning
Heating
Hair dryer
Private bathroom
Desk
Mobile key entry
- 129 sq ft
- Sleeps 2
- 1 Double Bed
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About the neighborhood
Calle Alfonso XI 11, Madrid, 28014
About this property
AYZ Juan de Mena - Auto check-in property
When you stay at AYZ Juan de Mena - Auto check-in property, you'll be in a great location, within just a 10-minute walk of Prado Museum and Gran Via. Also, Puerta del Sol and Puerta de Alcalá are within a 15-minute walk. The property is just a short walk to public transportation: Banco de Espana Station is 6 minutes and Retiro Station is 8 minutes.
At a glance
Property amenities
Room amenities
Frequently asked questions
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AYZ Juan de Mena - Auto check-in property Reviews
Good
8.0
Cleanliness
6.8
Location
7.0
Staff & service
7.6
Property conditions & facilities
Popular mentions
BathroomRoomLocationBed6/10 Good
Very small rooms, but only there to sleep. The auto check in and such was a bit confusing (push vs pull on the doors) but close to everything we wanted to get to
PHYLLIS
PHYLLIS, 3-night trip
10/10 Exceptional
I will definitely recommend this place to friends and family visiting Madrid. It has a fantastic location and a confortable room
Kelly
Kelly, 1-night trip
4/10 Fair
The check in system was a nightmare and relied on me spending hours talking to online chat helpers to get a correct reference code to then go through the lengthy self check in. Then again to obtain a code. You need your phone to open the door, so you better have signal, battery and data to be able to stay here. The fact they are staff-less means you have to do all the work yourself.
The room was clean and comfortable (smells of damp though, it needs a dehumidifier).
For one night it was fine, good location and quiet. But the entry system and door wasted a lot of our time.
Zoe
Zoe, 1-night trip
10/10 Exceptional
It was very private and conveniently located
Adriana
Adriana, 3-night trip
6/10 Good
The room was nice. The instructions to enter the property can be better, and they can have photos of the gate to let guests know where it is.
There was noise from loud music late into the night.
Vinod
Vinod, 1-night trip
8/10 Very good
Nice location and comfortable room. The quadruple room is very spacious and convenient.
Paola
Paola, 2-night trip
10/10 Exceptional
Very cosy room with walkable distance to the centre
Katerina
Katerina, 2-night trip
10/10 Exceptional
Total automatized easy check in and out. Close to transportation, historic and tourist places.
JAVIER
JAVIER, 2-night trip
6/10 Good
Great location but too small, uncomfortable and dark room. You feel like sleeping in a closet. Only one of the rooms have A/C. Minimum amenities, no TV and the entrance is like a window: super difficult to identify as a door during the night and even more difficult to handle luggage through its tiny but steppy stair.
Daniel
Daniel, 3-night trip
10/10 Exceptional
Everything was good
Belia
Belia, 1-night trip
8/10 Very good
Check-in was easy because it was all done online beforehand. You must have access to data in order to unlock the main doors and rooms as there are no keypads or keys. Overall, the area was quiet and clean, within easy walking distance to the Prado museum and shopping.
Bethward
Bethward, 1-night trip
8/10 Very good
It was ideal for us. Perfect location near Retiro park and Prado museum.
Self check in and out was easy, room was spacious and clean. Towels and hairdryer, 3 hangers. No view out of window and no telly but we didn’t mind as we were out exploring the city most of the time.
Desmond
Desmond, 3-night trip
8/10 Very good
The location is excellent; the neighborhood is very nice and quiet. The hotel's entrance is almost on the corner, and it was quite difficult for me to find it, as it's extremely small and hard to distinguish. The place is generally very cool, clean, and in excellent condition. Neither the windows nor the doors isolate the noise. In my case, I had a room facing the street, and I could hear people walking and talking all the time. I could even hear the guest in the room across the hall, almost as if he were in my bed.
The fact that the doors can only be opened from the app on the phone worries me a lot. What would have happened if I ran out of battery, if my phone was stolen, or if I had no internet? None of that happened, but I still worry.
Jose
Jose, 2-night trip
8/10 Very good
Guay
Ester
Ester, 1-night trip
6/10 Good
the room was clean and tidy. the mattress was a bit old and not in the best condition, but it was enough to sleep! the room doesn't have blankets and it could be a problem if you are very cold! overall it is a good value for money because of its location - 20-25 minutes walk to the main places in Madrid
Felipe
Felipe, 3-night trip
6/10 Good
Good location, quiet, no window
The location was great and the room was quiet. Not a window even though Pictures show a window. Basement unit with sewer smell. Mold in the bathroom.
Cindy
Cindy, 3-night trip
6/10 Good
Wasn’t a fan of having to bring my phone to the shared bathroom every time in order to unlock my room door on the way back. Pretty cumbersome process. That said, the lock on my room door was clearly broken into before from someone who probably locked themselves out. Did not feel safe.
Besides that the room was nice and the location was fabulous.
Jennifer
Jennifer, 1-night trip
2/10 Poor
Terrible service
Worst and most terrible service ever
Close this place down
Kamillo
Kamillo, 2-night trip
2/10 Poor
The email for entering was not sent, so I wased time and found another hotel. And They declined even refund. Never go to this hotel! This is so terrbible experience!!
SUNG
SUNG, 2-night trip
4/10 Fair
Live in a basement, and tech only check-in hassle
The booking process is unclear, takes a lot of effort before you know that you can really enter the room, and the place doesnt even have a glass to use the water dispenser. All processes are tech based, but the tech is not a seamless experience. Also, you live in a basement.
Verified traveler
1-night trip
2/10 Poor
I was locked out of the building for two hours with two other customers with no way to get in. We called and were ignored
Elise
Elise, 1-night trip
6/10 Good
The price was good and location. Room wasn’t bad except the fact the water would clog up in the bathroom was a horrible experience. There was water alllll over the floor. Had to use the towels to dry. I ended up not showering rest of my visit also my friend who came with me would have to minimize her shower time to like 2-3 mins and still would have water seeping out of the shower. Also they are very strict with guests. It was just me and my friend but then wanted to add another friend to a two bedroom room and said that wasn’t allowed. Besides that everything was good. It was very cold though as well no heater
Perla
Perla, 2-night trip
2/10 Poor
I don’t like the way the work
Fernando
Fernando, 1-night trip
2/10 Poor
I'm giving poor rate because I never find the hotel. I arrived around 12:30 am to the address indicated in the website I was surprised , no sign nothing that indicated the existence of this hotel. I asked to different police officers and none of them had idea about this hotel. I called a phone number on the website and they never responded. I have to walk with my wife around puerta del Sol to see where we could spend the night. Fortunately we found a hostal.
I complained with Expedia and they processed a refund.
jose
jose, 4-night trip
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