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All properties in Madrid, Community of Madrid, Spain
1 room, 2 adults

Hotel Emperador

4-star4 stars
Gran Via 53, Madrid, Madrid, 28013, Spain

4-star hotel with outdoor pool, near Gran Via Street
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • The room was clean, the beds were very comfortable. The shower was great. Hairdryer broke…Mar 10, 2020
  • Great location near the very centre of Madrid with lovely staff, facilities and rooms.Feb 20, 2020

Hotel Emperador

from £83
  • Standard Double Room Single Use
  • Standard Double or Twin Room
  • Triple Room
  • Standard Double Room Single Use (Not refundable)
  • Standard Double or Twin Room (Not refundable)
  • Club Room, 1 Double or 2 Single Beds
  • Single Room (Interior)

What’s around Hotel Emperador

Landmarks

  • In Centro
  • Gran Via Street - 1 min walk
  • Puerta del Sol - 9 min walk
  • Royal Palace of Madrid - 9 min walk
  • Plaza Mayor - 10 min walk
  • Madrid Rio - 16 min walk
  • Principe Pio - 16 min walk
  • Thyssen-Bornemisza National Museum - 18 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 29 min drive
  • Madrid Principe Pio Station - 16 min walk
  • Madrid Recoletos Station - 21 min walk
  • Atocha Cercanías Station - 4 min drive
  • Santo Domingo Station - 1 min walk
  • Callao Station - 3 min walk
  • Noviciado Station - 4 min walk

At a glance

Key facts

Hotel size

  • This hotel has 232 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Valet parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Pool sunloungers
  • Fitness facilities
Working away
  • Number of meeting rooms - 11
  • Conference space
  • Conference space size (feet) - 2153
  • Conference space size (meters) - 200
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1947
  • Lift
  • Rooftop terrace
  • Television in common areas
Languages Spoken
  • English
  • French
  • Italian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
Sleep well
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Hotel Emperador’s small print

Also known as

  • Hotel Emperador Madrid
  • Hotel Emperador Hotel
  • Hotel Emperador Madrid
  • Hotel Emperador Hotel Madrid
  • Hotel Emperador
  • Emperador Madrid
  • Emperador
  • Hotel Emperador Hotel
  • Hotel Emperador Madrid
  • Hotel Emperador Hotel Madrid

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • The seasonal pool is open from May to September.
  • Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    The property affirms that it follows sanitization practices of Measures to reduce infection (Spain) guidelines.

    The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

    Optional extras

    Covered self parking costs EUR 31 per night

    Covered valet parking costs EUR 31 per day

    Parking is available nearby and costs EUR 31 per night (open 24 hours)

    Rollaway beds are available for EUR 45.0 per day

    Continental breakfast is offered for an extra charge of EUR 20.90 per person (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Hotel Emperador

    • Does Hotel Emperador offer free cancellation for a full refund?
      Yes, Hotel Emperador does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is Hotel Emperador currently open?
      This property is closed from 16 March 2020 to 10 September 2020 (dates subject to change).
    • Is parking offered at Hotel Emperador?
      Yes. Self-parking costs EUR 31 per night. Valet parking costs EUR 31 per day.
    • Is there a pool at Hotel Emperador?
      Yes, there's an outdoor pool.
    • Are pets allowed at Hotel Emperador?
      Sorry, pets aren't allowed.
    • What are the check-in and check-out times at Hotel Emperador?
      You can check in from 2:00 PM to anytime. Check-out time is noon.
    • Are there restaurants at or near Hotel Emperador?
      Yes. Nearby restaurants include Starbucks (1-min walk), Faborit (1-min walk) and Sirena Verde (1-min walk).

    Recent reviews

    Fabulous 8.6 From 1,192 reviews

    Very good 8.0
    Excellent. Highly recommended.
    Greeted warmly at reception and received a room upgrade. Excellent service from all staff throughout the hotel. Great location to explore everything.
    Mark, gb2 night trip
    Good 6.0
    Good hotel - average service
    We were very disappointed the rooftop wasn’t open. I’ve been to many hotels off season and they still allow access to the rooftop. The hotel itself was really good, central to walk everywhere and very clean. The only downfall we felt was the impersonal service from the staff.
    gb3 night trip
    Exceptional 10.0
    Nice City Centre Hotel
    Very nice hotel in central madrid. Nice bathroom, good soundproofing as its on a busy city centre street. breakfast was quite good.
    PaUL, gb1 night business trip
    Exceptional 10.0
    Madrid
    Great position in Madrid for getting around.
    Marc, gb4 night trip
    Very good 8.0
    Just about value for money
    Excellent location with most places walkable. Rooftop pool/terrace has 100+ sunbeds and 9ft deep pool, but can be very busy as non-residents have access (for a fee). Room was Ok but a soft bed. Also had a shower unit with plastic shower curtain (in a 4* hotel ??). Trying to avoid the plastic invariably resulted in knocking the controls; hot-cold-hot-on-off-on ! All the staff encountered were uniformly polite and helpful. The rooftop terrace balances out the average room and just about makes it value for money.
    P, gb5 night trip
    Very good 8.0
    Great location - shame about the noise
    Great things: easy check in, fantastic location and so easy to get to on train from the airport, bed very comfy, staff very helpful, pool area was amazing - we went on a Monday and was quiet, loads of beds and good service Negatives: prices at the pool are unnecessary and they won’t let you take water in. We were on the 8th floor and were kept awake about midnight when they put away all the loungers by the pool, woken up about 7 when they put them out and then could hear the bass and beat from the music in the pool bar. We were also woken up by a couple in the next room talking and being sick - the walls were that thin!! We had a fantastic trip and it wouldn’t put me off rebooking but maybe ask for a lower floor - we didn’t sleep well at all!
    Nicola, gb3 night trip
    Exceptional 10.0
    lovely hotel, breakfast very overpriced for the quality / choice
    david, gb3 night romance trip
    Poor 2.0
    Worst stay ever
    The worst 4 nights of my life , the air condition was not working properly the hotel staff didn’t do anything about no one was helping us , the breakfast it is 22euros very bad breakfast nothing is natural over priced
    Amar, gb4 night romance trip
    Very good 8.0
    The staff especially the lifeguard are very friendly and efficient. I had booked a club room as I had stayed here previously but was disappointed to find out the club emperorador no longer exists. The breakfast as always was good and the hotel is in a very good area close to lots of bars, restaurants and museums.
    Janet, gb6 night trip with friends
    Exceptional 10.0
    Great place to stay in Madrid
    Great location. Amazing rooftop pool although it’s cold! Perfect for a visit to Madrid.
    Aaron, gb1 night trip with friends

    Hotel Emperador

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