6/10 Good
21 May 2023
Great views, very disappointed with hotel rules
The hotel was nice, with amazing views, and a very good room/facilities.
However, our trip was spoiled by the fact we were turned away from dinner on the night of our anniversary purely due to the fact that I did not wear/have a collared shirt.
This was despite the restaurant manager agreeing that I was dressed perfectly appropriately (black trousers, and a black t-shirt with shoes) - they refused to let us have dinner in the restaurant together, and we were forced to stay in our rooms and order room service.
At no point during check-in or in any correspondence prior to this were we informed of the strict dress code. The website stated that it was merely a suggestion of attire.
This ruined our stay, and left a very sour taste in our mouth, especially as we had dined earlier in high class resorts such as Ladera in the same attire with no issue.
As hotel guests, it was a shock/embarassing to be turned away from dinner.
A day later, after raising the issue again, the hotel made an exception after we highlighted our disappointment, but no real apology was made or change to the rule.
Additionally, breakfast service was slow given that everything was a la carte. There were no self service options even for the basics of cereal/etc which could have significantly helped.
Near to where the guests eat, there is a worktop area used to store old/dirty plates and leave food open - which attracted a lot of birds, especially during breakfast.
Ayoub
Ayoub, 3-night trip
Verified Hotels.com guest review
