Very pleasantly surprised - especially for the price. Hotel is perfectly located for London Excel. Room was very small. But it was clean, comfortable and had everything i needed (Tv, hairdryer, iron tea, coffee, showers gel, towels). Bed was really comfy. Customer service was outstanding. We were staying in the anex, but the guy at reception walked us over and took us to our rooms. Then showed us where to park (there is a carpark but it was full- but he was able to give us a permit for on street parking). Also really helpful with directions and local info. The only downside of our stay was that it was very noisy on the Friday. But not the hotel's fault. Just lots of noisy inconsiderate guests coming in at all hours. Saturday was nice and quite. Would definitely stay there again if going to the Excel.