6/10 Good
11 Dec 2024
A Gradual Decline In Quality Over The Years
I've stayed at the Gainsborough a number of times over the years, and it has been my go to place in Bath owing to its fantastic location, and previously excellent service. The spa area was an added bonus, with use of the facilities.
However, I've noticed a gradual decline, notably since Covid. The spa area became more restricted, and now use for hotel stays have been limited to two hour windowns either side of the day. These times therefore, get pretty busy and just feel a little restrictive. The spa itslef has also gotten notably more expensive. This is probably on account of the included use of the spa area, but has been priced quite prohibitively for those looking just for a massage.
The room cleanliness was also a little less than expected. We found a big empty bag of crisps behind the curtains, suggesteing cleaning between guests is far from thorough.
James
James, 2-night trip
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