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Palace Hotel

3.0 star property
Family-friendly hotel in Região Urbana Homogênea IX with spa and indoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palace Hotel

Garden
Indoor pool, pool loungers
Aerial view
Presidential Studio Suite, Multiple Beds | Minibar, desk, bed sheets
Interior detail

Reviews

8.4 out of 10

Very good

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
  • Pool
    Pool
  • Spa
    Spa
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Free children's club
  • Fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
  • Pool bar
  • Room service
For families
  • Children stay free
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
The price is £53
includes taxes & fees
25 Nov - 26 Nov

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Single Room, 2 Single Beds, Garden View

Minibar, desk, bed sheets

Standard Single Room, 2 Single Beds, Garden View

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed | Minibar, desk, bed sheets

Deluxe Double Room, 1 Double Bed

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds | Minibar, desk, bed sheets

Deluxe Twin Room, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 81 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Twin Room, 1 Double Bed

Minibar, desk, bed sheets

Standard Twin Room, 1 Double Bed

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Studio Suite, Multiple Beds

Business Studio Suite, Multiple Beds | Minibar, desk, bed sheets

Business Studio Suite, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 106 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Family Quadruple Room, Multiple Beds

Minibar, desk, bed sheets

Family Quadruple Room, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Presidential Studio Suite, Multiple Beds

Presidential Studio Suite, Multiple Beds | Minibar, desk, bed sheets

Presidential Studio Suite, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 131 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed, Garden View

Minibar, desk, bed sheets

Standard Double Room, 1 Double Bed, Garden View

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 2 Single Beds

Minibar, desk, bed sheets

Standard Single Room, 2 Single Beds

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Suite, Multiple Beds, Garden View

Minibar, desk, bed sheets

Family Suite, Multiple Beds, Garden View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Connecting rooms available
Flat-screen TV
2 bedrooms
Bidet
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Similar properties

Front of property
Carlton Plaza Poços de Caldas
Pool
Free breakfast
Parking available
Free WiFi
9.0 out of 10, Wonderful, (731)
The price is £39
includes taxes & fees
1 Dec - 2 Dec
Carlton Plaza Poços de Caldas
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About the area

Map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002

What's nearby

  • Pedro Sanches Square - 3 min walk - 0.3 km
  • Thermas Antonio Carlos - 4 min walk - 0.4 km
  • SESC Pocos de Caldas Community Center - 6 min walk - 0.6 km
  • Macacos Fountain - 10 min walk - 0.9 km
  • Walter World Theme Park - 8 min drive - 5.8 km

Restaurants

  • ‪Casa do Colono - ‬3 min walk
  • ‪Gelateria Dubelato - ‬4 min walk
  • ‪#Querocafé - ‬3 min walk
  • ‪Pesto Cozinha Bar - ‬4 min walk
  • ‪Café Concerto - ‬3 min walk

About this property

Palace Hotel

Bring the kids when you stay at Palace Hotel in Poços de Caldas and they can enjoy the free kids' club. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. An indoor pool, a poolside bar and a fitness centre are other highlights. Fellow travellers say good things about the helpful staff and overall property condition.

Languages

English, Portuguese

At a glance

Hotel size

  • 191 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; check-in end time: noon
  • Contactless check-in and check-out are available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Parents must have child's birth certificate and photo ID*
  • No cots (infant beds)
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • On-site self-parking (BRL 40 per night)
  • Secured covered on-site valet parking (BRL 40 per night)

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Toys

What to do

  • Pool table
  • Bingo
  • Access to nearby indoor pool

Working away

  • 4 meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in reception
  • Multilingual staff
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1930
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Fitness centre
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Minibar

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include massages.

Fees & policies

Children & extra beds

  • Parents or a legal guardian travelling with children under 18 years of age must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Parking

  • Self-parking costs BRL 40 per night
  • Covered valet parking costs BRL 40 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and cash.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Frequently asked questions

Does Palace Hotel offer free cancellation for a full refund?
Yes, Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Palace Hotel?
Yes, there's an indoor pool.
Are pets allowed at Palace Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Palace Hotel?
Yes. Self-parking costs BRL 40 per night. Valet parking costs BRL 40 per night.
What are the check-in and check-out times at Palace Hotel?
Check-in start time: 4:00 PM; check-in end time: noon. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Palace Hotel?
No, this hotel doesn't have a casino, but Palace Casino (1-min walk) is nearby.
What is there to do at Palace Hotel and nearby?
Palace Hotel has a spa, an indoor pool and a steam room, as well as an arcade, a garden and access to a nearby indoor pool.
Are there restaurants at or near Palace Hotel?
Yes, there's an on-site restaurant.
What's the area around Palace Hotel like?
Palace Hotel is in Região Urbana Homogênea IX, a short 3-minute walk from Pedro Sanches Square and 4 minutes' walk from Thermas Antonio Carlos.

Palace Hotel Reviews

Reviews

8.4

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Great hotel
Love this hotel. i Facilities in much need of repairs due to time.
Katia, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Bruno Enrico, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Katia, 8-night trip
Verified Hotels.com guest review

4/10 Fair

Grand but disappointing hotel
The hotel is an icon of Pocos de Caldas. Outside and inside it is beautiful. Therefore it really is such a pity that the hotel was disappointing. The rooms are OK - but probably in need of modernisation. The breakfast buffet is one of the best in the city. Service is a serious issue - some staff are great but others appeared to have a bad attitude - one even swore. Another issue with the hotel is the way it seems to make simple things difficult with lots of bureaucracy - at times it is painful. Bureaucracy is a fact of life in Brazil - but there were instances where the hotel took it to a new level. If the hotel improved its service it would make a huge difference because it truly is iconic and mostly beautiful
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ótimo atendimento de toda equipe do Palace Hotel, banho maravilhoso com água sulfurosa no banheiro privado do quarto, piscina , ótimo espaço de até comum e lazer , muito bom mesmo
Alexandre, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

As it is a city heritage, I understand that it is an old building. I even like it. But it's expensive, unkempt and dirty. The shower was disgusting, the tiles never get clean. I will never recommend this hotel again and I will never recommend it to anyone.
Maria, 2-night family trip
Verified Expedia guest review

8/10 Very good

The hotel is centrally located within easy walking distance to shops. Loved the breakfast. Room was nice. The hotel itself needs a lot of renovation. We used the pool, but there was a lot of noise from renovation, not very relaxing. It has seen better days.
Christiane, 1-night romance trip
Verified Expedia guest review

8/10 Very good

The walls are tgen snd you csn hesr everything. Older crowd do does stay quiet at night. Breakfast is A-mazing
Alana, 1-night romance trip
Verified Orbitz guest review

8/10 Very good

Local excelente, na praça principal, ótimo custo benefício, a parte ruim é que a rua muito estreita e não tem estacionamento.
Carlos Martins, 1-night trip
Verified Expedia guest review

6/10 Good

The place is wonderful and the staff are helpful. I just noticed a few problems: the TV wasn’t working, the WIFI was really bad or not existing and there were no blankets in the room (the night was chilling).
Estela, 1-night family trip
Verified Expedia guest review

4/10 Fair

The rooms are very outdated and dirty !The bathroom window is situated on the balcony of the adjacent room ,so the person from next door room can looks inside your bathroom (umbeliavable right?Our flight was delayed and i contacted Expedia to advise then we were going to check in one day later ,and the expedia agent spent over 28 minutes waiting then to pick up !There were always only one person on front desk to attend all guests !Every time you past in the reception you see a long line waiting !Too bad !There is a wonderful Hotel 2 blocks from this one and for less than $37 a day "Hotel Minas Gerais !We stayed in there for 22 days !
antonio, 6-night family trip
Verified Expedia guest review

2/10 Poor

Stay away…
This was the worse experience that I ever had in my life,,, from start to finish… stay away from this place.. the staff are sooooo rude,, the place has molds everywhere… I don’t understand how they are open for business…. They MUST shut down….
Guilherme, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Mal cuidado
Hotel muito mal cuidado, com paredes com mofo, descascando, carpete velho e todo manchado, com aspecto de sujo. O que se esperava do spa, a exceção da piscina, deixou a desejar. Kit de banheiros de mal gosto. Camas com Colchoes muito moles. Sem escrivaninha c altura suficiente para uso de computador
Gabriela, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

I'd highly recommend this property. It's a step back in time. The room was nice, breakfast was good. The location is fantastic. I think they even upgraded our room. We went in May so it was low season. My only complaint was at check out there was some confusion regarding the bill. I'd already paid through Orbitz, but was given a bill. The amount of which was twice what I'd anticipated. I ended up paying half of the bill because I forgot to change the reservation default from 1 to 2 guests. There was obviously some miscommunication somewhere between Orbitz (Expedia) and the hotel. I understand a higher amount than quoted because of the cost of Breakfast for two people. Double the cost is ridiculous.... But if I'd booked correctly it wouldn't have happened. I was left wondering how much was good faith and how much was price gouging? I'm going to give the hotel the benefit of the doubt. I'll stay again. Bottom line is Book correctly, double check your bill and enjoy.
3-night romance trip
Verified Orbitz guest review

8/10 Very good

5-night trip
Verified Orbitz guest review

8/10 Very good

Mark, 1-night trip
Verified Hotels.com guest review

2/10 Poor

We scheduled our stay at the Palace Hotel for two nights and boy what a disappointment, we are very familiar with the city and also with the hotel since is one of the most recognized landmarks of Pocos De Caldas. We were give a room in the back of the building, facing the roof over the pool. Terrible view, room was outdated, old furniture, no air conditioner, little plastic fans that the cords didn't even reach the outlet, the only mirror available was in the bathroom above the sink, (we felt like we were in a hospital room from the 70's) Rugs on hallway are worn and full of stains. Pool area was okay. Maybe they have better rooms but not the one they gave us. So even before our first night we requested to be moved to their sister property Carlton Plaza and we were very glad we asked, even though we only stayed for 3 hrs I was charged for a full day of parking. Hope they will work on theses issues.
Hermes, 2-night family trip
Verified Expedia guest review

2/10 Poor

Hotel stay was confirmed and paid in full. I also contacted Expedia the day prior to my trip and confirmed everything. After a 24hr exhausting trip I arrived to find the hotel closed. No explanations or options were given to me to solve the issue. Unacceptable and unprofessional.
Jessica, 7-night family trip
Verified Expedia guest review

8/10 Very good

Homero, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Was not aware that there was no heat in the rooms . It was super cold outside from 7-8 at night until mid morning as it’s their winter. Need some sort of heat for those cold nights . The temp was 35-45 every night we were there .
3-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Do not miss the naturally occurring mineral springs (only available to hotel guests and included with your stay), which have excellent health benefits and high amounts of naturally occuring sulphur. Onsite breakfast is great and has live music on weekends! Best location in the center of Pocos de Caldas, which is a mostly walkable, lively and friendly town.
2-night trip with friends
Verified Expedia guest review

8/10 Very good

Beautiful, great location. Needs A/C.
This 1920's-era hotel is beautiful. Hardwood doors, old fashioned hardware, great location in the center of the city. Only downside was lack of electrical outlets and no air conditioning, though the door-size shutters lead to a balcony for a breeze.
Verified Hotels.com guest review

8/10 Very good

Hotel is right in the middle of everything.
The hotel is a great place to stay. The mineral water pool is a relaxing experience.
Verified Expedia guest review

8/10 Very good

Geraldo, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Problemas que têm solução
Acredito que o Palace ainda é a melhor opção para quem viaja a Poços de Caldas a turismo. O charme está na construção opulenta de quase um século e na piscina termal coberta. Tanta história vem com dificuldades já relatadas aqui. No nosso caso, o quarto muito quente à noite. Não era possível deixar a janela aberta, pois o barulho vindo da rua ficava insuportável. O ventilador, por sua vez, não podia ser ligado, pois extremamente barulhento. A solução seria fácil, na impossibilidade de instalar aparelho de ar condicionado: oferecer um climatizador ou um ventilador mais silencioso. Outro problema já relatado e que merece atenção urgente é o dos pássaros no café da manhã. Uma infestação. Voos rasantes e pousos nos alimentos. Cadeiras muito sujas de suas fezes. Um lustre sujo localizado bem sobre o buffet principal. Soluções: telas nas janelas; cobrir os alimentos. São problemas importantes que atrapalham a hospedagem em um hotel tão grandioso e com funcionários tão atenciosos. Gostaria de voltar e ver esses problemas resolvidos.
GLENIO TADEU, 3-night trip
Verified Hotels.com guest review