Mestizo Gallery

Photo gallery for Mestizo Gallery

Primary image
Indoor pool
Indoor pool
Indoor pool
Terrace/patio

Overview of Mestizo Gallery

VIP Access

Mestizo Gallery

3.5 star property
3.5-star hotel with indoor pool, near Tulum Mayan Ruins

9.0/10 Superb

284 verified Hotels.com guest reviews

Guests rated location

  • Walkable54 positive mentions
  • Convenient52 positive mentions
  • Safe48 positive mentions
  • Dining options42 positive mentions
  • Quiet38 positive mentions

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
The price is £196
Price available on 10/9/2022
Map
Av. Coba Mz 36 Lt 4 y 5, Col Centro, Tulum, QROO, 77780
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Rooftop terrace
  • Children's pool
  • Room service
  • Spa services
  • Business centre
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Children's pool
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Minibar
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Tulum City Center
  • Tulum National Park - 5 min drive
  • Gran Cenote - 5 min drive
  • Playa Paraiso - 12 min drive
  • Tulum Beach - 13 min drive
  • Tulum Mayan Ruins - 17 min drive
  • Sian Ka'an Biosphere Reserve - 30 min drive
  • Soliman Bay - 20 min drive
  • Dos Ojos Cenote - 36 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 96 min drive
  • Airport shuttle (surcharge)

About this property

Mestizo Gallery

Mestizo Gallery features an airport shuttle, and puts you 3 mi (4.9 km) from Tulum Mayan Ruins and 3.4 mi (5.5 km) from Playa Paraiso. Guests can indulge in massages and enjoy Mexican cuisine at El Suspiro, which is open for breakfast, lunch and dinner. Other highlights include an indoor pool, a rooftop terrace and a bar/lounge. Fellow travellers say great things about the breakfast and spacious guest rooms.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 25 rooms

Arriving/Leaving

  • Check-in time from 3 PM until 3 AM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site extended parking
  • Free off-site parking nearby

Transfers

  • Airport shuttle*

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children's pool

What to do

  • Hiking/biking trails nearby

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • An indoor pool
  • Spa services

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Dressing gowns

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

El Suspiro – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Mestizo Gallery Hotel Tulum
Mestizo Gallery Hotel
Mestizo Gallery Tulum
Mestizo Gallery
Mestizo Gallery Hotel
Mestizo Gallery Tulum
Mestizo Gallery Hotel Tulum

Frequently asked questions

Overall score and ratings

9.0

Superb

9.3/10

Cleanliness

9.5/10

Staff & service

8.7/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Very good

Nina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jaime, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Love the environment and the staff but the food was the best part!! Will stay there again
Bonaire, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

What we did not like about this property is first of all that they close the hotel at 10:00PM and when we arrived after this time as a family with a reservation confirmed by expedia we found the hotel closed with a chain around the door and padlocked. A cleaning person who was working in the courtyard of the hotel would not let us in even if we had our reservation and showed it to him and even then he hardly paid attention to us. After a dialogue where we were able to have the attention of the cleaning person or guard, he agreed to communicate by phone with a contact of the hotel possibly his supervisor and from two rooms that we had reserved, they gave us access to only one room and it was where we finally agreed to be given that room so we would not be left in the middle of the night without a hotel in that dark place. The next day we did not find the manager or supervisor of the hotel, only a hotel representative. I explained to him that I was requesting at least a return of my money for the extra room we paid for, what happened is that this representative made some calls and agreed to return the money through expedia which to this date expedia denied the refund just because the hotel do not answer the calls. Expedia sent me an email letting me know that they are not responsible and that they abide by the hotel rules that there would be no return of money once the reservation was made. If it helps, my recommendation is to avoid any dealings with this type of hotels.
LUIS, 1-night family trip
Verified Expedia guest review

8/10 Very good

Cute clean little hotel.
Staff are friendly and helpful. Special thanks to Jose. The hotel shows its age but the room was clean and good size. The room was cleaned everyday. For the price, you can't go wrong. I'm a light sleeper but I did not have any issues with the noise. We were in room 6 on the main floor. Breakfast was delicious if you like authentic Mexican experience. Too bad the swimming pool was too cold that my 3yrs old daughter could not swim in. Remember to tip the staff if you are happy with the service.
3-night family trip
Verified Hotels.com guest review

6/10 Good

Upon entering our room we were met with the strong scent of Fabuloso (cleaning product), not my favorite scent, but I assumed the room was clean...everything was okay until I entered the bathroom where I found it was pretty dirty, especially the shower area where on the ledge that you’d put your razor/shampoo, whatever, was gross. The last guy’s hair left behind from shaving all over, nasty old soap all over, it was gross. Other than that, we never really interacted much with the front desk as we were there for one night. Didn’t eat the food in their restaurant, but it looked and smelled delicious. Overall, fine experience, just a shabby place with an overall vibe that could be so awesome with the gorgeous art in their walls. Bedroom was very large with 3 queen beds plus a round kitchen table with 4 chairs for eating meals/card playing. If you’re looking for a a “nice” place, keep looking. If you’re in a budget and $115 USD doesn’t sound too bad, rent the room and make them clean the shower!
Breanne, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Enrico, 6-night trip
Verified Expedia guest review

10/10 Exceptional

They make us feel we are their family. Always great staying with them ever since.
Consuelo Cruz, 6-night family trip
Verified Expedia guest review

2/10 Poor

Keyli, 1-night trip
Verified Expedia guest review

2/10 Poor

The property looked like it had a good potential before but it looks like the hotel owner has lost the interest in bringing more customers. The property needs major renovation especially in their bathrooms. And More training for the front desk personnel as well. I had a high anticipation for the restaurant downstairs but I had never once seen a customer or waiter but only the cooks. So sad.
Jeong, 3-night family trip
Verified Expedia guest review