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Motto by Hilton Tulum

Photo gallery for Motto by Hilton Tulum

Exterior
2 outdoor pools, pool cabanas (surcharge), pool loungers
2 outdoor pools, pool cabanas (surcharge), pool loungers
2 outdoor pools, pool cabanas (surcharge), pool loungers
Terrace/patio

Overview of Motto by Hilton Tulum

Motto by Hilton Tulum

4.0 star property
4-star hotel with 2 outdoor pools, connected to a shopping centre, near Tulum Beach

8.2/10 Very good

34 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Avenida Coba Sur entre Calle S/N, Manzana 006 Lote 001 Colonia Centro, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • Fitness centre
  • Pool bar
  • Coffee shop/cafe
  • Spa services
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Premium TV channels
  • Garden
  • Daily housekeeping
  • Blackout curtains
  • Lift
  • Minibar

Room options

About this area

What's nearby

  • Heart of Tulum
  • Tulum Mayan Ruins - 43 min walk
  • Tulum National Park - 1 min drive
  • Tulum Beach - 11 min drive
  • Playa Paraiso - 13 min drive
  • Gran Cenote - 9 min drive
  • Sian Ka'an Biosphere Reserve - 28 min drive
  • Xel-Há Park - 18 min drive

Restaurants

  • El Capitán - 9 min walk
  • Coati Café Tulum - 16 min walk
  • Funky Burrito - 9 min walk
  • Liefs - 5 min walk
  • Café Antoinette - 4 min walk
Map

About this property

Motto by Hilton Tulum

Motto by Hilton Tulum features a rooftop terrace and puts you within a 15-minute drive of Tulum Beach. Guests can grab a bite to eat at one of the 2 restaurants, then indulge in deep-tissue massages, body wraps or facials. Other highlights at this upmarket hotel include 2 outdoor pools, a poolside bar and a fitness centre.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 115 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (3 per room, up to 22 lb per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, covered on-site self-parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Snack bar/deli

What to do

  • Beach nearby
  • Access to nearby outdoor pool
  • Bike rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • Co-working spaces

Services

  • 24-hour front desk
  • Luggage storage
  • Pool cabanas (surcharge)
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2022
  • Rooftop terrace
  • Garden
  • Picnic area
  • Communal living room
  • Fitness centre
  • 2 outdoor pools
  • Art gallery on site
  • Designer shops on site
  • Shopping centre on site
  • Bike parking
  • Spa services

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch Smart TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Hairdryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, facials and body wraps.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Cleaning fee: MXN 31.12 per accommodation, per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 150 to 500 per person

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 4000 per stay
  • Pets are allowed for an extra charge of MXN 909 per pet, per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and CleanStay (Hilton) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

<p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Motto By Tulum Mexico
Motto by Hilton Tulum Hotel
Motto by Hilton Tulum Tulum
Motto by Hilton Tulum Hotel Tulum

Frequently asked questions

Does Motto by Hilton Tulum offer free cancellation for a full refund?
Yes, Motto by Hilton Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Motto by Hilton Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Motto by Hilton Tulum?
Yes, there are 2 outdoor pools.
Are pets allowed at Motto by Hilton Tulum?
Yes, pets are welcome, with a limit of 3 per room and maximum weight of 22 lb per pet. There's a charge of MXN 909 per pet, per day, and there's also a deposit of MXN 4000 per stay. Service animals are exempt from fees.
Is parking offered on site at Motto by Hilton Tulum?
Yes, there's free self parking.
What are the check-in and check-out times at Motto by Hilton Tulum?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Motto by Hilton Tulum and nearby?
Have fun with nearby activities such as cycling, boat tours and hiking. Additional recreation nearby includes ecotours and segway hire. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include 2 bars and a fitness centre. Motto by Hilton Tulum also has spa services and a picnic area, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Motto by Hilton Tulum?
Yes, there are 2 on-site restaurants.
What's the area around Motto by Hilton Tulum like?
Motto by Hilton Tulum is in the heart of Tulum, a short 1-minute walk from Tulum National Park.

Reviews

8.2

Very good

8.9/10

Cleanliness

8.3/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Sagar, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Manuel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alexander, 1-night trip
Verified Hotels.com guest review

8/10 Very good

This hotel is AMAZING! The staff was absolutely the best. Always helping us with all our needs. Even the hotel food was good! Only thing I did not like was how small the room was, and the some of the outlets didn’t work. But other than that this place was super nice, clean, and friendly environment!
Lisa, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

Brand new hotel with excellent facilities and, bar a few teething problems, great service and facilities. Sad to see obvious overdevelopment of Tulum though.
Andy, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Anne vester, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Roberto, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Muy bonito, el roof esta súper bien, el area comercial también muy bien, camas cómodas, muy limpio, moderno
Verified Expedia guest review

10/10 Exceptional

Paula, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

El hotel y los servicios del Increíbles
Edgar, 2-night romance trip
Verified Expedia guest review