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The Riverside House Hotel

3.5 star property
Georgian hotel in Bury St Edmunds with restaurant and bar/lounge

Choose dates to view prices

The Riverside House Hotel offers a serene riverside retreat with a charming garden and inviting bar. Unwind on the sunny terrace, savor delicious meals at The Riverside Terrace restaurant, or stay connected with in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Air conditioning
  • Free parking
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Room service
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Front desk safe
  • Meeting room
  • Wedding services
  • Luggage storage

Feel at home (6)

  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout curtains
The current price is £97
includes taxes & fees
30 Nov - 1 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Double Room

Classic Double Room | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Classic Double Room

8.8 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Family Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 29 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Honeymoon Suite

Honeymoon Suite | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Honeymoon Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Garden View

Deluxe Double Room, Garden View | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Double Room, Garden View

8.0 out of 10
Very good
(2 reviews)

Highlights

Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Executive Double Room

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

Superior Double Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

Similar properties

Standard Double Room | Individually decorated, individually furnished, desk, blackout curtains
The Bull Inn
  • Free parking
  • Free WiFi
  • Restaurant
  • Bar
8.6 out of 10, Excellent, 124 reviews
The price is £75
includes taxes & fees
16 Nov - 17 Nov
The Bull Inn
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About the area

Map
17 Mill Street, Mildenhall, Bury St Edmunds, England, IP28 7DP

What's nearby

  • Royal Worlington & Newmarket Golf Club - 3 min drive - 2.3 km
  • Mildenhall Stadium - 12 min drive - 8.0 km
  • Newmarket Racecourse - 17 min drive - 20.1 km
  • The Apex - 21 min drive - 25.1 km
  • Ely Cathedral - 26 min drive - 26.8 km

Getting around

  • Cambridge (CBG) - 21 min drive
  • London (STN-Stansted) - 52 min drive
  • Kennett Station - 9 min drive
  • Shippea Hill Station - 13 min drive
  • Newmarket Station - 16 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Angel's Cafe - ‬3 min drive
  • ‪The Half Moon - ‬14 min walk
  • ‪KFC - ‬4 min walk
  • ‪Judes Ferry - ‬7 min drive

About this property

The Riverside House Hotel

Located near a train station, The Riverside House Hotel is a great choice for a stay in Bury St Edmunds. For a bite to eat, guests can visit The Riverside Terrace, which is open for breakfast, lunch and dinner, and offers garden views. A bar/lounge, a terrace and a garden are other highlights at this Georgian hotel. Fellow travellers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 15 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:00 PM
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Local laws may restrict unmarried guests from sharing a room
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)

Travelling with children

  • Children's menu

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Luggage storage
  • Wedding services

Facilities

  • Built in 1800
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Banquet hall
  • Georgian architecture

Accessibility

  • Lift
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

The Riverside Terrace – Overlooking the garden, this restaurant serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 9.95 for adults and GBP 9.95 for children

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Riverside House Hotel Bury St Edmunds
Riverside House Bury St Edmunds
The Riverside House
The Riverside House Hotel Hotel
The Riverside House Hotel Bury St Edmunds
The Riverside House Hotel Hotel Bury St Edmunds

Frequently asked questions

Does The Riverside House Hotel offer free cancellation for a full refund?

Yes, The Riverside House Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Riverside House Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Riverside House Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at The Riverside House Hotel?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.

What is there to do at The Riverside House Hotel and nearby?

The Riverside House Hotel has a garden.

Are there restaurants at or near The Riverside House Hotel?

Yes, The Riverside Terrace offers al fresco dining and garden views.

What's the area around The Riverside House Hotel like?

The Riverside House Hotel is located by the river, a short 5-minute walk from Mildenhall and District Museum.

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Reviews

The Riverside House Hotel Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Location

9.4

Staff & service

8.2

Eco-friendliness

8.8

Property conditions & facilities

What guests liked

  • Breakfast was plentiful, delicious, and served with friendly and helpful staff. (24 reviews)
  • Evening meals and breakfast were lovely with attentive staff. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Breakfast
Room
Food
Bathroom
River
Bed
Gardens
Lobby
Restaurant

Reviews

10/10 Exceptional

it was exactly what i was looking for, beautiful building
karen, 1-night trip

10/10 Exceptional

Best staff.
James, 2-night trip

8/10 Very good

Overall a great stay

Lovely hotel, friendly staff, family room was fantastic and highly recommend. Service was efficient and friendly. Good breakfast. Pillows were too firm for my liking but that’s personal preference.
Stephanie, 3-night trip

10/10 Exceptional

Lovely hotel glad to be coming back

I missed coming to this hotel due to Covid, but to come back. The hotel has period features so don’t expect a new glass building, that said the service and staff are amazing. Food is also great, so come hungry
Salvatore, 1-night trip

10/10 Exceptional

Laura, the waitress, was wonderful, polite, helpful, courteous, pleasant.
James, 2-night trip

10/10 Exceptional

Great Hotel

I stayed for one night on business. This is a great hotel. Staff were vey helpful and attentive. Evening meal was lovely. Breakfast is amazing. I will definitely be back. Thanks to all of the team
Paul, 1-night trip

2/10 Poor

Terrible

No welcome on arrival. There was very short notice of a Christmas party so the night was very loud up until 12.30am. No acknowledgment on departure. The room was full of cobwebs on the ceiling and the breakfast room was very cold. The bed and pillows were also not that comfy. Overall the hotel was very tired.
richard, 1-night trip

2/10 Poor

Loud music, grubby hotel

Had the Hotel contacted me when I booked a room and told me there would be loud music playing until gone midnight, which was then replaced by the banging of the lift, I certainly would not have booked, The hotel is Eco Friendly due to the lack of working light bulbs,The furniture had more chips than McDonaldsThe room was supposedly the "Honeymoon suite" but I'm guessing the divorce rate locally had gone up after spending the night in this grubby, tatty overpriced room When I booked out the very non-professional staff member sat un his overcoat and scarf, didn't enquire how my stay was, only good point, the breakfast was good quality
Dirty tired furniture
Dirty stained carpet
missing handles
hole in wall with electric cables on view
Stuart, 1-night trip

8/10 Very good

Tired

Stayed last night in honeymoon suite as it was our anniversary. No fuss made but hey ho Room lovely BUT few niggles. Stains on cushions on bed. Curtain coming off curtain hooks in bedroom Blind coming off rail....also frayed in places. TV didnt work well. Fire door right outside door bangs when closed Room too warm but unable to open windows as sashes broken Staff wonderful. Food gorgeous however . But hotel needs attention !
Gillian, 1-night trip

8/10 Very good

Overall, we enjoyed our stay, but check in was disappointing. In the lobby as we arrived, they had self check in set up on a computer at the desk. A staff member was nearby the desk, but never welcomed us or made eye contact as we entered the lobby, or asked if we needed assistance with anything. Finally he engaged us as we were trying to figure out how to get to our room. Our room was on the 3rd floor of the hotel. The room itself was lovely, but the weather had been very hot for days, and when we got to the room all the windows were shut, and the air conditioner was off. It took a long time for the room to be tolerable temperature wise. As they knew they'd booked the room, it would have been nice for them to have attempted to cool it down before we arrived. Other than that, all was good. The breakfasts were plentiful and delicious, and the staff friendly and helpful.
Dawn, 2-night trip

6/10 Good

Breakfast was good, The staff were all very polite and friendly. The room was adequate. My main issues were with attention to detail, the stairway and carpets were dusty, the room carpet and blankets were stained. The lift was shabby.
susan, 3-night trip

10/10 Exceptional

Riverside hotel

The breakfast menu was full of good choices. Staff were nice and helpful. Parking is free good available.
Christopher, 2-night trip

8/10 Very good

GOOD CAR PARKING GREAT LOCATION FANTASTIC WELCOME GOOD SIZE ROOMS
stephen, 1-night trip

10/10 Exceptional

All great - nice comfortable room, lovely bathroom (with lashings of piping hot water (that seems to be missing in lots of hotels), good parking, superb breakfast, sensible price and, above all, really friendly welcome. What's not to like?
DAVID, 1-night trip

6/10 Good

Rooms very tired & dated. Breakfast very good
1-night trip

10/10 Exceptional

Riverside

The room was very clean and welcoming. We dined in the restaurant very fair selection and served very hot. Breakfast was a full selection, and cooked to order.
Ken, 2-night trip

6/10 Good

Weekend stay

Staff were great. Lovely breakfasts. However parking was an issue, and there were late night functions on both nights of our stay. Our room was above the function area, so the feeling was more like staying in a room above a pub. Because of the functions there was no restful area for residents. The marketing information does not reflect the actual hotel and location.
David, 2-night trip

8/10 Very good

Lovely hotel - great customer service

Overall we had a lovely stay at Riverside House Hotel. The bar, restaurant and communal areas are well decorated and have comfy seating. We stayed in Room 12 which is a very large room with fabulous high ceilings, big bathroom with shower (and thick fluffy towels) and a garden view. Whilst lovely the room could do with a bit of attention - the aircon wasn’t great, the curtains need some rehanging, the windows pull cords were broken so had to be wedged open and the carpet and furnishings were a little tired (lots of the edgings have fallen off). It was clean (apart from the sock between the bedside table and window!!) The outside space was lovely with plenty of well spaced tables (few more parasols might be good) Special mention to Roxy who was wonderful - with good energy and great customer service. She addressed a check in issue professionally and her customer service at the bar and in the restaurant was fabulous. Thanks also to Chef for accommodating my last minute change of mind. Decent breakfast with friendly service. Enjoyed our stay and room - (just felt a few room details could do with addressing) Would stay again 😊
1-night trip

10/10 Exceptional

Fabulous hotel in a great location

This is our third stay in this amazing hotel and its worth every penny. The staff are amazing and so helpful, the rooms are fabulous and breakfast is the best ever. We cant wait to visit again next year.
Amanda, 1-night trip

10/10 Exceptional

Lovely hotel and garden, clean and tidy rooms and staff were really friendly z
Lorna, 1-night trip

6/10 Good

Very tired hotel

Check in was ok.booked in online which was a waste of time really. Room 24 allocated. Very tired.worn carpet.tatty bedside tables.tired bathroom. Bed wasnt comfortable and pillows like biscuits. The only saving grace was the air con ! TV remote faulty. Sat outside but not for long due to wasps . Outside also looks tired . Sat inside for dinner but this also needs refurbing. This used to be a nice hotel but needs money spending on it. At £138 I would expect better quality room
Gillian, 1-night trip

8/10 Very good

Lovely big room. Complied with request for quiet room. Wish it had a bath. Breakfast very nice. Staff helpful.
Dee, 2-night trip

8/10 Very good

Excellent sized family room, in fact two rooms. Friendly service, good breakfast and a lovely garden. Some minor maintenance issues such as some bulbs out in the twin beds room and shower holder loose from the wall. Overall though very lovely place to stay. Happily would stay again.
John, 2-night trip

10/10 Exceptional

Lovely old property, excellent customer service, large rooms and comfortable bed
Andrea, 1-night trip

6/10 Good

Lovely Grounds, and Dinning area
1-night trip