In the heart of Kraków Old Town, Hotel H12 offers a unique blend of historic charm and modern comfort. Unwind with a massage at the spa or grab a drink at the bar; explore nearby Royal Road and Main Market Square or take advantage of car rentals on site, multilingual staff, tour/ticket assistance, concierge services, and dry cleaning/laundry services.
When you stay at Hotel H12, you'll be in a fantastic location, only a five-minute walk from Royal Road and Main Market Square. You can be pampered with massages, then unwind with a drink at the bar/lounge. Also, Oskar Schindler Factory and Wawel Castle are within a short drive.
Languages
English, Polish
At a glance
Hotel size
31 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Pets
Pets allowed*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
On-site parking is limited
Transfers
Airport shuttle on request (available 24 hours a day)*
Off-site
Area shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
Bar/lounge
Coffee/tea in a common area
Room service (limited hours)
Travelling with children
Children stay for free (see details)
Local/corner shop
What to do
Hiking/biking trails nearby
Segway hire/tours nearby
Working away
Meeting room
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car hire
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
1 building/tower
Built in 2001
Safe-deposit box at front desk
Television in common areas
Fitness centre
Accessibility
Wheelchair-accessible
Lift
Wheelchair-accessible path to lift
Room amenities
Be entertained
Flat-screen television
Satellite TV channels
Home comfort
Air conditioning (climate-controlled) and heating
Portable fan
Coffee/tea maker
Slippers
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Turndown service
Free cot/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Food and drink
Fridge
More
Daily housekeeping
Fees & policies
Refundable deposits
Breakage deposit: PLN 100.00 per day
Optional extras
Buffet breakfast is offered for an extra charge of approximately PLN 40 per person
Airport shuttle service is offered for an extra charge of PLN 160 per vehicle (return. Maximum occupancy 4)
Local area shuttle service is offered for an extra charge
Children & extra beds
Rollaway beds are available for PLN 160.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of PLN 80.0 per pet, per day
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Long-term renters welcome.
Guests can rest easy knowing that there's a carbon monoxide detector and a smoke detector on-site.
This property accepts major credit cards, debit cards and cash.
Does Hotel H12 offer free cancellation for a full refund?
Yes, Hotel H12 does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel H12?
Yes, pets are welcome. There's a charge of PLN 80.0 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Hotel H12?
Yes. Parking spaces may be limited.
Is an airport shuttle service offered by Hotel H12?
Yes, an airport shuttle is available. The charge is PLN 160 per vehicle return.
What are the check-in and check-out times at Hotel H12?
Check-in start time: 2:00 PM; check-in end time: noon. Check-out time is noon.
What is there to do at Hotel H12 and nearby?
Have fun during the warmer months with activities nearby such as hiking. Additional recreation nearby includes segway hire. Hotel H12 also has a fitness centre.
What's the area around Hotel H12 like?
Hotel H12 is in Kraków Old Town, a short 1-minute walk from Royal Road and 4 minutes' walk from Main Market Square.
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Hotel H12 Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.4/10
Staff & service
7.2/10
Amenities
7.4/10
Property conditions & facilities
Reviews
8/10 Very good
9 Mar 2020
Bra hotell, nær det meste
Fint hotell nær sentrum. Greie og store rom. Rent og fint. Bra frokost. Personal i resepsjonen kunne nok vært et par knepp hyggeligere. Men alt i alt, bra sted. Vi var en guttegjeng på 17 personer på tur.
Herbjørn
Herbjørn, 3-night trip
10/10 Exceptional
19 Feb 2020
Nice clean room. Lovely breakfast. Very helpful staff.
Angela
Angela, 3-night trip
10/10 Exceptional
16 Feb 2020
Verified traveller
2-night trip
8/10 Very good
16 Feb 2020
Sebastian
Sebastian, 1-night trip
8/10 Very good
28 Jan 2020
Hotel wad lekker in het centrum vlak bij een park en Bijna alles was op loopafstand
Verified traveller
5-night trip
2/10 Poor
20 Jan 2020
100% do not recommend this place
I had a trip planned to come to Krakow for a long weekend. when i got to the airport i was told our flight was canceled and the next flight was in 3 days. I tried contacting the hotel to let them know i would have to cancel because of this situation that is out of our control. They did not care that we had to cancel and would not refund us our money. I even tried to change the dates for my stay because we are coming back to Poland in February and they still would not help us. I recommend staying at a place that will work around incidents like this that you can't control and not just take your money like this place.
Victoria
Victoria, 3-night trip
10/10 Exceptional
12 Jan 2020
Kristoffer
Kristoffer, 2-night trip
8/10 Very good
18 Dec 2019
Great location, staff are friendly and speak English. Breakfast is a nice spread. Rooms are a little tired, but its clean. I would stay again and recommend.
Verified traveller
4-night trip
8/10 Very good
7 Dec 2019
The locstion is great
The room are pure and not so clean
Verified traveller
2-night trip
8/10 Very good
12 Nov 2019
Restaurant was alleen bij ontbijt open. En niet overdag en s'avonds. Vonden we jammer.
Verified traveller
3-night trip
8/10 Very good
11 Nov 2019
Verified traveller
3-night trip
6/10 Good
31 Oct 2019
Huone ei vastannut mitä tilattaessa netissä hienot kuvat näytti. Huoneet käytössä kuluneet. Ensin tarjottiin inva huonetta jossa yksi pieni vaatekaappi ilman hyllyjä. Pitkän puhumisen jälkeen saimme huoneen vaihdettua jossa parempi vaatekaappi hyllyillä. Sängyt olleet jo kauan käytössä. Patjat syytä uusia piakkoin.Aamiainen hotellin ravintolassa ihan ok.
Verified traveller
4-night trip
8/10 Very good
27 Oct 2019
Litt mye støy fra en pub, som hadde døgnåpent i samme gate.
Karsten
Karsten, 3-night trip
8/10 Very good
5 Oct 2019
Locatie t.o.v. de 'old town' is perfect met de grote markt op loopafstand. Rustig hotel met zeer vriendelijk en servicegericht personeel. Ontbijt is prima met voldoende keus. Wij zouden dit hotel zo weer boeken bij een volfend bezoek aan deze geweldige stad.
Leo
Leo, 5-night trip
8/10 Very good
30 Sept 2019
Craig
Craig, 2-night trip
10/10 Exceptional
30 Sept 2019
Craig
Craig, 2-night trip
8/10 Very good
30 Sept 2019
Craig
Craig, 2-night trip
8/10 Very good
27 Sept 2019
Trattasi di struttura non recente, ma con camere spaziose e letti comodi. Pulizia adeguata.
Michy
Michy, 4-night trip
8/10 Very good
21 Sept 2019
Verified traveller
2-night trip
10/10 Exceptional
14 Sept 2019
Henrik
Henrik, 3-night trip
8/10 Very good
26 Aug 2019
GILLAR: Bra frukost, trevlig personal
GILLAR INTE: Låga sängar, heltäckningsmatta, ingen safety-box
Kjell
Kjell, 4-night trip
8/10 Very good
23 Aug 2019
Det borde haft kafé och te och vatten kokare på rummet.
Mycket bra frukost.
Ligger centralt.
Vänligt personal.
Farshid
Farshid, 3-night trip
8/10 Very good
1 Aug 2019
Verified traveller
4-night trip
10/10 Exceptional
30 Jul 2019
Es tal como se dice. Agradable y muy céntrico. Bien ubicado, y el personal muy agradable.
MARIA
MARIA, 4-night trip
10/10 Exceptional
28 Jul 2019
Super dejligt hotel
Værelset var rigtig dejligt, der blev gjort rent og skiftet sengetøj flere gange. Morgenmaden var virkelig god. Hotellet lå dejligt centralt