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All properties in Cancun, Quintana Roo, Mexico
Aparthotel

Moon Palace Cancún - All Inclusive

Beachfront aparthotel in Cancun with golf course, spa

  • Free buffet breakfast, free WiFi and free parking
From
£328

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

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Carretera Cancun-Chetumal Km. 340, Cancun, 77500, QROO, Mexico
8.0.Very good.
  • Excellent staff with an extremely friendly service!

    Apr 23, 2022

  • We stayed at Nizuc. The entertainment Team led by Vanessa were

    Oct 21, 2021

See all 1,223 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Quiet
Dining options
Transport options
Convenient
  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 2036 apartments
  • Daily housekeeping
  • Marina
  • Golf course
  • On the beach
  • Restaurants and 5 poolside bars

Feel at home

  • Children's pool
  • Playground on site
  • Children stay free
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • On the beach
  • Xoximilco - 18-minute walk
  • Cancun Country Club - 25-minute walk
  • Costa Occidental de Isla Mujeres National Park - 44-minute walk
  • Ventura Park Cancun - 5.6 mi / 8.9 km
  • Playa Coral - 5.7 mi / 9.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, Garden View, Kids & Teens Free + Flex cancellation options
  • Junior Suite Golf Course view, Flex cancellation options
  • Honeymoon Suite, Flex Cancellation options
  • Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options
  • Deluxe Room, Ocean View, Kids & Teens Free + Flex cancellation options
  • Governador Suite, Flex Cancellation options
  • Swim Up Suite
  • Two Bedrooms Presidential Suite Kids & Teens Free.
  • Two Bedroom Suite Golf Course View

What’s around

Landmarks

  • On the beach
  • Xoximilco - 18-minute walk
  • Cancun Country Club - 25-minute walk
  • Costa Occidental de Isla Mujeres National Park - 44-minute walk
  • Ventura Park Cancun - 5.6 mi / 8.9 km
  • Playa Coral - 5.7 mi / 9.2 km
  • Parish of the Risen Christ - 7.1 mi / 11.5 km
  • Delfines Beach - 9.8 mi / 15.7 km
  • La Isla Shopping Mall - 13.6 mi / 21.8 km
  • Crococun Zoo - 9.9 mi / 15.9 km
  • Hotel Zone Beaches - 10.5 mi / 17 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 8-min drive
  • Airport shuttle (surcharge)
Profile: Cancun South

Profile: Cancun South

Cancun South is a quiet residential area boasting inexpensive accommodations just outside of the Cancun Airport. Just a short trip north, the downtown center and its bustling Parque Las Palapas offers the quintessential sights, sounds, and mouthwatering tastes of Mexico. Nearby, the Hotel Zone is where many revelers come to party on the beach at night.

Just south, you can explore the dazzling colors and eclectic wildlife of the Great Mesoamerican Reef by scuba diving near the charming town of Puerto Morelos—also home to some of the area’s best beaches.

map
See on map
Carretera Cancun-Chetumal Km. 340, Cancun, 77500, QROO, Mexico

At a glance

Size

  • 2,036 apartments
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

The manager

Speaks: English, French, German, Portuguese, Russian, Spanish

At the aparthotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast daily
  • 5 poolside bars
  • 4 swim-up bars
  • 2 coffee shops/cafes
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Beach bar
  • 24-hour room service
  • Free reception

Things to do

  • Fitness classes on site
  • Basketball on site
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Parasailing nearby
  • Scuba diving nearby
  • Waterskiing nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 16
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas

Accessibility

  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchairs available on site

Languages Spoken

  • English
  • French
  • German
  • Portuguese
  • Russian
  • Spanish

In the apartment

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • Private spa tub
  • Balcony

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 47-inch Smart TV
  • Pay films
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room spirit dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking

Land activities
  • Fitness facilities
  • Miniature golf
  • Football
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • On-site live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Windsurfing
  • Tennis
  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

Spa

AWE SPA has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Momo – This theme restaurant specialises in Asian cuisine. Reservations are required.

Agra – This theme restaurant specialises in Indian cuisine. Reservations are required. Open daily.

Gondola – This theme restaurant specialises in Italian cuisine. Open daily.

Bugambilias – This buffet restaurant serves breakfast, brunch, lunch and dinner. Open daily.

Sky Bar – On-site cocktail bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Golf course on site
  • Marina on site
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Parasailing nearby
  • Scuba diving nearby
  • Waterskiing nearby

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra bedsPay at property

  • In-room babysitting is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Moon Palace Golf Resort All Inclusive Cancun
  • Moon Palace Cancún - All Inclusive Aparthotel Cancun
  • Moon Palace Golf Resort All Inclusive
  • Moon Cancun Inclusive Cancun
  • Moon Palace Cancún All Inclusive
  • Moon Palace Cancún - All Inclusive Cancun
  • Moon Palace Cancún - All Inclusive Aparthotel
  • Moon Palace Golf Cancun
  • Moon Palace Cancún - All Inclusive Aparthotel Cancun
  • Moon Palace Cancún All Inclusive All-inclusive property Cancun
  • Moon Palace Cancún All Inclusive Cancun
  • Moon Cancun Inclusive Cancun
  • Moon Palace Cancún All Inclusive
  • Moon Palace Cancún - All Inclusive Cancun
  • Moon Palace Cancún - All Inclusive Aparthotel

Information about cancellation rights

The right of withdrawal under European consumer law does not apply when you book accommodation. Supplier cancellation policy will apply.

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Moon Palace Cancún - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 6 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
  • Yes, Momo offers Asian cuisine. Nearby restaurants include Starbucks (3 mi), Los De Pescado (3 mi) and Los Caporales (3.5 mi).
  • Yes, an airport shuttle is available.
  • Have fun with on-site activities such as kayaking, windsurfing and volleyball, and practise your swing at the golf course. Additional recreation on-site includes aerobics , basketball and pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Moon Palace Cancún - All Inclusive also has 4 swim-up bars, 5 poolside bars and a nightclub, as well as a sauna, a steam room and an arcade.
8.0.Very good.
  • 10.0.Exceptional

    Outstanding customer service

    Customer service was outstanding! All members of staff made our stay more enjoyable. The facilities including restaurants are really good.

    Zuly, 5 night trip with friends, May 8, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Trip of a lifetime ruined

    Not ideal, wouldn't stay here again,

    Lee, 7 night family trip, Jul 27, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    The food wasnt to a 5 star standard....presentation of the food and not enough variety

    3 night family trip, Dec 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The best all inclusive resort I’ve ever been to. The amount of choice and customer service is flawless.

    4 night trip with friends, Dec 5, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The experience of just staying there is great - you literally have everything you need at the resort and more! From amazing spa, food and drink which there are loads across all of the 3 hotels - the staff are so kind and welcoming. Myself and my wife will be surely returning again

    10 night romance trip, Nov 10, 2019

    Verified Expedia guest review

  • 8.0.Very good

    All staff are polite and very helpful. Resort is close to the airport. Lots of choice with different places to eat. The cocktails are very light as you can’t taste the alcohol as much.

    7 night romance trip, Oct 12, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Bad Stay

    The stay was awful it was supposed to be my baby's first birthday and they did nothing to make it special at all. nothing provided anything for mosquitoes, not even a plug to get rid of them. Told us to buy these things from a very expensive shop in the hotel. When we went into a restaurant called gondola we was told there is a buffet restaurant next door and that this restaurant is a la carte and if the children are coming in they need to be quiet. Whenever room service was done they never collected the empty plates and we had to call every single time. the playroom in nizuc would not even allow my baby in a buggy even though she was asleep literally had to fight to get her in. Some of the staff in the restaurants and the hotel where unhelpful The restaurants that do a buffet breakfast run out of chocolate nutella. The room was awful and could have been upgraded for my babies birthday especially as low season. You couldn't even move a buggy around in the room that they gave. There was a few bugs in the room also. The room had nothing to bath a baby with so was difficult to bath her. The staff pick on who they believe should be serviced well in bars and restaurants dependant on membership. Anyone with a membership is treated like royalty. An we was even forced when asked about about getting membership after a 90 minute presentation which was 3hrs and 3 people tried to sell it. Too be honest i wish for my money back or a free stay so they can make up for an awful experience.

    Jatinder, 7 night family trip, Oct 3, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Stunning hotel but the staff are what made the holiday, each and every one a credit to the hotel

    10 night trip, Sep 23, 2019

    Verified Ebookers guest review

  • 8.0.Very good

    The service was outstanding. The food was very good. The property itself is too isolated.

    10 night romance trip, Sep 2, 2019

    Verified Ebookers guest review

  • 10.0.Exceptional

    Excellent hotel, staff are brilliant, polite and cannot do enough for you. Could not recommend this place highly enough. The only criticism is that the seaweed accumulates on the beach which can lead to an unpleasant smell.

    10 night romance trip, Aug 31, 2019

    Verified Expedia guest review

See all 1,223 reviews