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Hotel Riu Palace Riviera Maya - All Inclusive

4.0 star property
All-inclusive beachfront property with spa, near Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Riviera Maya - All Inclusive

Aerial view
Aerial view
Coffee shop
Aerial view
On the beach, white sand, sun-loungers, beach towels

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Connecting rooms available
  • Bar
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Nightclub
  • Free children's club
  • Health club
  • Sauna
  • Beach sunloungers
  • Beach towels
  • Children's pool
Feel at home
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
The price is £317
includes taxes & fees
1 Dec - 2 Dec

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Fountain

Hotel Riu Palace Mexico - All Inclusive

Pool
Free breakfast
Spa
Free parking
8.8 out of 10, Excellent, (1094)
The price is £283
includes taxes & fees
1 Dec - 2 Dec
Hotel Riu Palace Mexico - All Inclusive
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About the area

Map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 8 min walk - 0.7 km
  • Playacar Golf Club - 1 min drive - 0.3 km
  • Quinta Avenida - 4 min drive - 1.9 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 1.9 km
  • Playa del Carmen Main Beach - 8 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.7 km

Restaurants

  • ‪Occidental Allegro - ‬4 min walk
  • ‪Pool Bar - ‬11 min walk
  • ‪Don Rafael - ‬2 min walk
  • ‪Sports Bar Allegro Playacar - ‬4 min walk
  • ‪Turquesa - ‬7 min walk

About this property

Hotel Riu Palace Riviera Maya - All Inclusive

At Hotel Riu Palace Riviera Maya - All Inclusive, you can spend time at the beach enjoying beach massages, volleyball and sunloungers, plus you'll only be steps from Playacar Golf Club. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in massages, body wraps and reflexology. Don Rafael, one of 6 restaurants, serves breakfast, lunch and dinner. Other highlights at this all-inclusive property include 5 bars/lounges, a nightclub and a free kid's club. Fellow travellers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

At a glance

Hotel size

  • 460 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 11:30 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered on-site self-parking
  • On-site parking includes off-street options

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–11:00 AM
  • 6 restaurants
  • 5 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Local/corner shop
  • Children's games

What to do

  • On the beach
  • Beach volleyball
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkelling
  • Windsurfing
  • Shopping
  • Bike rentals nearby
  • Golf lessons nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2006
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • Adjacent to a golf course
  • An outdoor pool
  • Full-service spa
  • Nightclub
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local culture and ecosystem education
  • 100% renewable energy
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Art Deco architecture

Accessibility

  • Closed-captioned TV

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Dryer

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Don Rafael – This buffet restaurant serves breakfast, lunch and dinner.
Il Portico – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Agave – This theme restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Yashima – This theme restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Krystal – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in

Frequently asked questions

Does Hotel Riu Palace Riviera Maya - All Inclusive offer free cancellation for a full refund?
Yes, Hotel Riu Palace Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Riu Palace Riviera Maya - All Inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hotel Riu Palace Riviera Maya - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Riu Palace Riviera Maya - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Riu Palace Riviera Maya - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon.
Is there an on-site casino at Hotel Riu Palace Riviera Maya - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (4-min drive) is nearby.
What is there to do at Hotel Riu Palace Riviera Maya - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and windsurfing. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hotel Riu Palace Riviera Maya - All Inclusive also has 5 bars, a nightclub and an outdoor pool, as well as a sauna, a health club and a garden.
Are there restaurants at or near Hotel Riu Palace Riviera Maya - All Inclusive?
Yes, there are 6 on-site restaurants, featuring Italian cuisine.
Does Hotel Riu Palace Riviera Maya - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Riu Palace Riviera Maya - All Inclusive like?
Hotel Riu Palace Riviera Maya - All Inclusive is a short 8-minute walk from Playacar Beach and 5 minutes' walk from Mayan Ruins of Playacar. The local area is walkable and popular for its beaches.

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Excelente Resort
Excelente estancia! Staff increíble comida excelente! Sin lugar a dudas volveré a hospedarme con riu palace Riviera maya! Si estás dudando dónde quedarte en Playa del Carmen esta es tu mejor opción
Alejandro, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Área externa espetacular!
Hotel antigo, porém reformado, com quartos agradáveis. Decoração retrô de hall de entrada e acessos principais, o que dá um aspecto visual muito poluído. Hotel com acessibilidade. Tratamento impecável. Alimentação variada e muito boa. Equipe de "outros-serviços" sensacional, com várias atividades para todas as idades. Festas ótimas. O local é um pouco afastado do aeroporto e a estrada não é muito boa. A área externa é espetacular! O hotel possui SIM elevador, diferente do que foi informado no site Hoteis.com. Outro ponto que o site oferece é um crédito de US$ 850,00 por quarto para o uso em serviços durante a estadia. NÂO são créditos, são descontos na compra de serviços no hotel - o que achei super enganoso!!!
Ana Paula, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

jesus daniel, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mike, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Really enjoy the property.The staff was amazing.The food was good.The beach was beautiful and the pools were nice and the drinks were strong
patrich, 3-night trip
Verified Travelocity guest review

10/10 Exceptional

Leticia, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Good!
Oksana, 10-night trip
Verified Expedia guest review

8/10 Very good

Had a great time. Everything you need is in walking distance (ferry, shopping mall, dining, entertainment) or taxi if you prefer. The food and staff were amazing. Would stay again.
Anissa Deirdre, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Cleanest most friendly and convenient layout for all your activities or not! Staff was extremely accommodating and eager to please! Top 5 resorts that I have been to anywhere!
Peter John Caruso, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Me gusta sus instalaciones, me gutava mucho su aspecto antiguo y más apegado a tranquilidad menos juvenil
Rosa E Montes, 5-night family trip
Verified Expedia guest review

8/10 Very good

Second time we've been here. last time was around 7 years ago. It's still a great place to go on vacation. Food is great and staff is very friendly and open to assist and accomodate when possible. I did see some things that would substract a star compared to my last visit: the beach (which is private) was very dirty and I didn't see staff doing cleanups. It looks like they re-did the hotel rooms. I think they are more meant for couples than for families, the bathing area is very open and was hard to get the kids away from it while someone was bathing. If you have small kids, probably this is not the best place to go. There's usualy loud music and lots of noice until 12 ~ 1 am, so be mindful of that. The rooms have solid walls, but unfortunately the doors are weak, so all noise comes from there and you will hear it loud and clear from the room. The AC systems are also extremely loud, not sure why. Maintenance team came to check and confirmed this is the case and it's the system they purchased, so if you're not a heavy sleeper, watch out.
Sebastian, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Wonderful place to stay. Food was great in some places (Italian and fusion), average at breakfast/Dinner buffet and not so good at the steak or Japanese place.
Matthew S, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Great staff
Dean, 7-night trip
Verified Expedia guest review

10/10 Exceptional

The staff were really helpful, the tried to accommodate our specific diet. The hotel is super clean.
Eli, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Katherine Aguirre, 4-night trip
Verified Expedia guest review

8/10 Very good

Absolutely beautiful property and resort. Only downfall is the rooms do not have a private bathroom because the room is open concept and the bathtub, shower, and sinks are all exposed beside the beds.
Raimunda, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Muy buen hotel con excelente playa, excelentes instalaciones y comida de primera. La atencion de su personal en todos los niveles es impecable. 100% recomendable. Definitivamente regresamos.
Beat, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

close to a shopping center and tons of restaurant options inside the hotel. The beach had sea weed which could be cleaned up but other than that very nice.
Umberto, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

The RIU Palace was such a wonderful place to stay at and relax. The staff was amazing and attentive with everything. One staff remember that stood out was Franco, he always made sure we had water and drinks at all times. The property was very family friendly and currently planning our kids there next year.
Xiomara, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

We had a wonderful stay at the RIU Palace Riviera Maya! The resort was clean and the staff was always friendly and helpful. Great resort to travel with children.
Katiuska, 4-night trip
Verified Expedia guest review

8/10 Very good

We stayed at Riu palace peninsula last year for 3 nights and we loved it, so decided to take my family (group of 10)to this Riu this year. He had the higher expectations due to the higher reviews they had. Unfortunately, we had the mix feelings at this place. The pools were too small for the size of this resort, the room was small with kinda see through shower (not convenient if you travelled with kids). They didn't have music at the pools. The service was overall great, except maybe 1 guy at Asian restaurant was kinda rude. The entertainments were ok. The lobby was good with A.C. The beach was horrible, we couldnt swim at all. They have the huge and pretty landscapes, but I wished they had used it to build another pools instead. Overall, it was ok trip, but I wont come back to this resort or this area anymore. Good luck !
Kristy, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

My wife and I had a great experience at this RIU property. Everything was perfect we will come back!
Thomas, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Friendly workers. Food was good and have different varieties. Hotel is very clean . Polite workers and helpful. Lacks night life at hotel and the programs are boring. They could use different programs where they can make it more fun and adults oriented
Sameh, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

We had a fantastic experience. The staff was amazing and very attentive. The only hiccup was I requested a double bed for my daughter and I but was given a single. It was corrected but we had to bounce around rooms the first two days. We still think highly of this resort.
Josue, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

My husband and I went to this resort for our honeymoon and we absolutely fell in love with it!! He wants to go back again next year. The resort was even more beautiful in person than the pictures which were already so beautiful. From the drive up, to the restaurants, to the pool and beach areas everything was amazing to look at. Our room was cleaned every morning to perfection! Dinner was our favorite! We always had great options to choose from. The one thing that really topped our experience off was the service from those that work there! Everyone was so nice and constantly made sure we had exactly what we needed! Two servers we had from the time we got there to the time we left were Lorenzo and Oscar. They made sure we were in their sections every day and we felt so taken care of each time. They became more like friends of ours by the end. Lorenzo went above and beyond for us our last morning before we left by surprising us with a table set up just for us with flowers, sparkles, and mimosas for breakfast! We 10/10 recommend vacationing at this resort and even more recommend receiving service from Lorenzo and Oscar if you have the opportunity! They will not disappoint!
Alexandria, 5-night romance trip
Verified Expedia guest review

General property information

Breakfast
Free
Parking
Free
Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM