The Rubens at the Palace

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Premium bedding, in-room safe, individually decorated
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Premium bedding, in-room safe, individually decorated
Premium bedding, in-room safe, individually decorated

Overview of The Rubens at the Palace

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The Rubens at the Palace

5.0 star property
Luxury hotel with 2 restaurants, near Buckingham Palace

9.2/10 Superb

1,001 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
The price is £307
Price available on 26/8/2022
Map
39 Buckingham Palace Road, London, England, SW1W 0PS
Main amenities
  • Daily housekeeping
  • 2 restaurants and 4 bars/lounges
  • Breakfast available
  • Valet parking
  • 24-hour room service
  • Babysitting
  • 24-hour business centre
  • Business centre
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Front desk safe
For families
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In London City Centre
  • Buckingham Palace - 7 min walk
  • Hyde Park - 13 min walk
  • Big Ben - 18 min walk
  • Trafalgar Square - 21 min walk
  • Piccadilly Circus - 22 min walk
  • Leicester Square - 25 min walk
  • London Eye - 25 min walk
  • Oxford Street - 27 min walk
  • Marble Arch - 28 min walk
  • Natural History Museum - 34 min walk

Getting around

  • Heathrow Airport (LHR) - 41 min drive
  • London (LTN-Luton) - 44 min drive
  • London (LCY-London City) - 45 min drive
  • Gatwick Airport (LGW) - 80 min drive
  • London Victoria Rail Station - 3 min walk
  • London (ZEP-Victoria Train Station) - 6 min walk
  • London Charing Cross Station - 23 min walk
  • Victoria Underground Station - 5 min walk
  • St. James's Park Underground Station - 8 min walk
  • Hyde Park Corner Underground Station - 12 min walk

About this property

The Rubens at the Palace

The Rubens at the Palace puts you in a great location, within a 15-minute walk of Buckingham Palace and Hyde Park. For a bite to eat, guests can visit The English Grill, one of 2 restaurants, which serves British cuisine and is open for breakfast, lunch and dinner. This luxurious hotel is also a short five-minute drive from London Eye and Marble Arch. The helpful staff and location get good marks from fellow travellers. Public transportation is only a short walk: Victoria Underground Station is 5 minutes and St. James's Park Underground Station is 8 minutes.

Languages

Afrikaans, Chinese (Mandarin), Danish, Dutch, English, Estonian, Filipino, French, German, Hindi, Hungarian, Italian, Latvian, Lithuanian, Polish, Portuguese, Romanian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 161 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site valet parking (GBP 70 per night)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 7 AM–10 AM
  • 2 restaurants
  • 4 bars/lounges
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Babysitting (surcharge)

What to do

  • Free use of nearby fitness centre

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1911
  • Safe-deposit box at front desk

Accessibility

  • Lift

Languages

  • Afrikaans
  • Chinese (Mandarin)
  • Danish
  • Dutch
  • English
  • Estonian
  • Filipino
  • French
  • German
  • Hindi
  • Hungarian
  • Italian
  • Latvian
  • Lithuanian
  • Polish
  • Portuguese
  • Romanian
  • Spanish

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Premium bedding

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries

Special features

Dining

The English Grill – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Reservations are required.
The Curry Room – This restaurant only serves dinner. Reservations are required. Open selected days.
The Leopard Bar – This Champagne bar only serves light fare. Open daily.
The New York Bar – This cocktail bar only serves light fare. Open daily.
Bbar & Restaurant – This bar serves brunch, lunch, dinner and light fare. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of GBP 30 per person (approximately)

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 500 per pet, per stay

Parking

  • Valet parking costs GBP 70 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property uses eco-friendly cleaning products.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Rubens Palace
Rubens Palace Hotel
Rubens Palace Hotel London
Rubens Palace London
Rubens At The Palace London
The Rubens At The Palace Hotel London
The Rubens At The Palace London, England
The Rubens At The Palace Hotel
The Rubens At The Palace London
The Rubens At The Palace Hotel London

Frequently asked questions

Overall score and ratings

9.2

Superb

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.9/10

Property conditions & facilities

8.6/10

Eco-friendliness

6/10 Good

Eventually very good and as expected for a 5* hote
The initial experience at The Rubens was poor, and when we explained the issues the main one was not addressed in fact not even an apology. Next day I spoke to the manager and am very pleased to say a completely different outcome and the rest of our stay was excellent. Two lessons (first one for me) I will go straight to the manager next time and the second (for the hotel) is for the reception staff to be more informed / better trained.
sean, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Weekend getaway
Great location, close to Victoria station and the major attractions are within easy walking distance. Room was quite a good size for London, though the bed was a bit small but comfortable. Breakfast was excellent, as was the service throughout. Felt it was a bit over-priced, but then that's true of all London hotels - you can pay 30-50% less for a comparable hotel in Edinburgh.
Andrew, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Fiona, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Elizabeth, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nick, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel, Wonderful service!
Wonderful full service hotel. The staff at this hotel will do anything to make your stay enjoyable. After a busy day we asked for room service from the restaurant next door and while not a normal room service request the food arrived quickly and hot. When you ask for a ride to the airport they quote you cab fares and private car service, both arranged for you.
Bruce, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Must stay !!
Perfection. Nothing more could be said. Service impeccable, staff beyond compare.
Jere, 3-night trip
Verified Hotels.com guest review

8/10 Very good

The doormen and bellhops were great; did not like the man running the NY Bar
Andrew, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Anna, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Impeccable service
We had such a lovely time. We were really impressed with the impeccable service in the restaurant. The food was also amazing. Thank you for a great stay.
Tammy, 2-night trip
Verified Hotels.com guest review