The Waldorf Hilton, London

Was so looking forward to our visit but was left a little disappointing. The deal we had was for 2 double beds and free wifi, but when we got to our room we found just the one bed. Walked back down to reception and they moved us to another room, that room when we walked back, was also one bed, but we were told that it could be unzipped, but there was a high step into the bathroom, which was not suitable for my mum. Another room later, we finally got a twin room. When I tried to log onto the wifi, it would not connect, but when we checked out, the wifi charge was on the bill, but reception did remove that charge. When we got to our room there was a nice note from housekeeping saying for us to enjoy our stay, the next day our tea bags were not replaced, so we wrote on the note asking for more tea bags, sadly none arrived so that evening we asked at the bar for some, they pointed us in the direction of reception, who said some would be sent to our room - when we checked out none had arrived.Also a slight niggle that our wine glasses had not been cleaned

Beautiful Hotel unfortunately it was having a refit. Staff very professional. Unfortunate room was to hot. Regarding the pool very silly rules and opening time and closing.

Glad I wasn’t paying, tiny room over looking a/c pipes; trip hazard into bathroom; no cold water in the morning

No water in the room to have a shower. Also a huge queue for breakfast which is not acceptable in a hotel of this quality. Got fed up of waiting for breakfast with no understanding or information from the staff on duty. Ended up leaving and checking out the hotel and went elsewhere for breakfast which was already paid for in the hotel.

Very welcoming and helpfull staff. Excellent breakfast