Sheraton Grand London Park Lane

Everything was just fabulous

Very nice Hotel, my son and I enjoyed our 1 night stay

It was a good experience, love the location, love the room. The downside was "noise" coming, and I am only guessing here, from the elevator near my room, that was going on all day to be honest and was irritating. Staff are nice and helpful, room was clean. I only wish the housekeeping give more attention of what the room needs while making it up.

Service poor - no sense of urgency from staff to help. Stayed in a superior room - corridors had hoovers and sheet carts permanently. No need. In the evening and the morning corridors smelt of weed - very strongly. Breakfast was poor - fantastic friendly omelette chef, but had to seek out coffee and tea as no-one was serving. Observed a customer arriving for breakfast at 10.45 turned away, closed at 11.Waited for 15 minutes at empty concierge desk - despite alerting reception to need to see someone.

A slightly disappointing 5 star. Our first room had damage to wardrobe doors and plaster chipping off corner of walls. Staff did move us not because this was our complaint but because our booking had said our room would have a bath which this room did not. After showing this confirmation to staff on reception they reluctantly gave us an upgrade. This next room was not ready until 6.30 pm which was an inconvenience to us.Only once we settled into our room did our luggage get dropped off even although we had stated earlier in the afternoon that we would like our luggage to be moved to this new room Throughout or two night stay there were always trolleys in our corridor creating an impression of untidiness. On the day of departure housekeeping knocked on our room door waking us up once at 9.30 am and later at 10.30 check out is 12.00 noon. This is a lovely hotel with friendly staff and in a great location. I did not feel it lived up to a service of excellence. .

Very friendly and lovely staffs..

We had organised and paid for flowers in the room and this had not been done and they had no record even though they had taken payment. The concierge was terrible it seemed as if everything was too much effort and we should do it ourselves. The room was a disabled access room with no bath which was disappointing and we had paid an extra £60 for a third bed, the bed was right up against the wardrobes, right underneath the television and was effectively a camp bed. Disappointing overall and not helped by the service and attention to detail.

Fabulous shower, comfortable room design with stylish details. Reception was a little bit like a night club and not terribly welcoming. The signs (e.g. directions to ballroom) were not immediately obvious and the low lighting didn't help.

Amazing deal from hotel.com for a very luxurious hotel. At check in we were given a free upgrade and complimentary drinks.

Awesome hotel, good location and great welcoming staff. Just a shame our bed sheets were ripped with a big hole in them.