The Panoramic By Xperience Hotels

Photo gallery for The Panoramic By Xperience Hotels

Primary image
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers
Terrace/patio

Overview of The Panoramic By Xperience Hotels

The Panoramic By Xperience Hotels

3.5 star property
3.5-star Tulum aparthotel with outdoor pool

7.6/10 Good

61 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is £102
Price available on 14/8/2022
Map
Calle 10 Sur, La Veleta, Tulum, QROO, 77780
Main amenities
  • 33 apartments
  • Weekly housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Fitness centre
  • Airport shuttle
  • Air conditioning
  • Multilingual staff
  • Concierge services
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance
Feel at home
  • Kitchen
  • Private bathroom
  • Coffee/tea maker
  • Blackout curtains
  • Lift
  • Premium bedding
Cleaning & safety
  • Professionally cleaned
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest stays

Choose dates to view prices

About this area

What's nearby

  • In La Veleta
  • Tulum National Park - 9 min drive
  • Gran Cenote - 14 min drive
  • Playa Paraiso - 16 min drive
  • Tulum Mayan Ruins - 23 min drive
  • Tulum Beach - 10 min drive
  • Sian Ka'an Biosphere Reserve - 29 min drive
  • Soliman Bay - 29 min drive
  • Dos Ojos Cenote - 44 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 108 min drive
  • Airport shuttle (surcharge)

About this property

The Panoramic By Xperience Hotels

Placing you 4.9 mi (7.9 km) from Tulum Mayan Ruins and 4.2 mi (6.7 km) from Playa Paraiso, The Panoramic By Xperience Hotels offers an airport shuttle (available 24 hours) for USD 220 per vehicle. Guests can take a dip in the outdoor pool, or visit the fitness centre for a workout. Conveniences such as kitchens are in all apartments, along with Smart TVs and premium bedding. The pool and helpful staff get good marks from fellow travellers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 48 hours between stays
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 7:00 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Restrictions apply*

Property amenities

Pool/Spa

  • Outdoor Pool
  • Umbrellas
  • Sunloungers

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Kitchen

  • Fridge
  • Coffee/tea maker
  • Freezer

Bedrooms

  • Premium bedding

Bathrooms

  • Shower
  • Rainfall shower head
  • Towels provided

Entertainment

  • Smart TV

Outdoor areas

  • Rooftop terrace
  • Decking or patio

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • USD 20 per pet per night
  • 1 per room (up to 22 lbs/10 kg)
  • Welcoming dogs only
  • Deposit: USD 20 per night

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Limited housekeeping
  • Safe
  • Multilingual staff
  • Luggage storage
  • Blackout curtains
  • Free bottled water
  • Front desk (limited hours)

Things to do

  • Fitness centre

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 33 rooms
  • 4 floors
  • 3 buildings
  • Individually decorated
  • Individually furnished

Fees & policies

Refundable deposits

  • Deposit: USD 100.0 per accommodation, per stay

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 220 per vehicle (one-way)

Pets

  • Pet deposit: USD 20 per night
  • Pets are allowed for an extra charge of USD 20 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

The Panoramic By Xperience Hotels Tulum
The Panoramic By Xperience Hotels Condominium resort
The Panoramic By Xperience Hotels Condominium resort Tulum
The Panoramic By Xperience Hotels Tulum
The Panoramic By Xperience Hotels Aparthotel
The Panoramic By Xperience Hotels Aparthotel Tulum

Frequently asked questions

Overall score and ratings

7.6

Good

8.7/10

Cleanliness

7.1/10

Staff & service

7.7/10

Amenities

8.3/10

Property conditions & facilities

4/10 Fair

The property manager and people who worked in the hotel did not communicate, which left us with not much assistance. The front desk push us off to always call the property manager and never help us. The room had problems through out my stay and although the property manager tried to accommodate us. I didn't really feel good about how they did and had serval issues. I did my best to enjoy my stay but i wouldn't stay there again. No hot water, no light and ac in the room. And not one person on the property was helpful. I had to continuously reach out to management.
Shateema, 4-night family trip
Verified Expedia guest review

8/10 Very good

Property was very nice and well taken care of. However, driving to the property was a mission with all the large holes and construction was working next door from early in the morning till late at night but everyone was very nice and very hospitable. Overall my experience with the hotel was a good one.
Lura, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Tiffany, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The accommodations and personal. Room was amazin
Yesenia Jennifer, 10-night romance trip
Verified Expedia guest review

10/10 Exceptional

Brandon, 4-night trip
Verified Hotels.com guest review

6/10 Good

I didn’t like the fact that any question I had the receptionist could not answer. Everything had to be done through email. There was no communication that the pool was closing. The rooms weren’t stocked up. The stove did not work requiring me to give away the food I had purchased.
Angela, 7-night family trip
Verified Expedia guest review

2/10 Poor

HORRIBLE HOTEL! Do not be fooled stayed here 5 days booked for 6 days and had to leave a day early because this hotel does not clean your room. No housekeeping, no food, no wash rags, no restaurant near, nobody to help you when you need someone. Pool was filthy. I booked This hotel for my bf boyfriend and we came home extremely sick!!! Not sanitary at all! Do not come here! Sheets smelled like wet damped like mildew.
VALERIE, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Absolutely beautiful! Loved the area (besides the crazy bumpy road to get there haha) and the hotel ! Self swimming pool upstairs in our room, perfect size bed, everything amazingly clean, beautiful view over the town and great staff ! Much more to say but to keep it short. Definitely a 5 star hotel from me ! Would definitely go back and would suggest it to a friend !
6-night romance trip
Verified Expedia guest review

2/10 Poor

We stayed in PHC1 which I would consider the ghetto suite. The pool was never cleaned. We never received a remote control for the television. No cleaning services or new towels offered during my 8 day stay! We was temporarily moved to a basic studio , which I may add , had better amenities. (Face towels ,decor , kitchen necessities & a remote control! ) but in the basic studio the AC broke and flooded the room during our temporary stay. Destroyed my property and when I requested a claim report I was ignored by the host, Maria. We was than transferred back in PH1C (despite complaints with Maria). We did not enjoy our stay at all. it was uncomfortable. we seen other guess at the pool ( which the tiles are broken down , outdated currently nothing like photos ) the other guess were checking out early and described their stay as “the vibes are off” Our stay here was for 8 days and it was terrible overall . I do not recommend. Kitasogorgeous for photos videos.
8-night romance trip
Verified Expedia guest review

2/10 Poor

Where do I start!!!!! We arrived early and was told we could not check in until 3pm. We didn’t mind too much so we went to get food and came back at 3. When the “host” (I say that lightly) checked us in we entered the room and the floor was wet like someone had just mopped. We were under the impression that the room was vacant for 48 hrs in between guests. I placed my things in the closet and went to shower. When I came out it smelled like a wet dirty mop that was left in a dark closet. They had mopped the room with a dirty mop and it reeked!!! Simultaneously, I heard a dripping sound. I searched to see where it was coming from. Opened the closet to see that the AC unit was leaking onto all of my things!! Including my LV duffle bag. I contacted our “host”. She came, pressed some buttons on the AC and said to give it some time. I asked what about my luggage? She said she would contact the owner to reimburse me. We went to the pool to “give the AC time”. We came back to flooding!!! The entire floor wet. We then saw the “host” running to her car and leaving the property. She stopped answering our calls. We had to leave in the middle of the night in our wet swimsuits and find another hotel. Do not stay here. This is not a hotel. There is no management on site. There are no towels. It’s just bad. I was so disappointed.
2-night romance trip
Verified Expedia guest review