Corus Hotel Hyde Park

Its a reasonable hotel to stay on business in central london. I have stayed a few times and sometimes you are lucky and get a refurbished room and sometimes not. My real bug bear though is that there is always a long queue to check to in, not unusual for it to take 20 minutes.

Service needs attention, from the staff managing reception to the restaurant staff. 1. Arrived 21:30, what time does the restaurant open until? Debate ensues between restaurant and the brasserie, i just want to eat. We don't know, you can just walk along and check. I'll do that then i guess. Lots of staff preparing from breakfast, are you open? Hmmm, well, erm i support we could serve you in the bar. Ok, i need to eat, its late, pick up the menu, restaurant last order 21:45. not a pleasure!. 2. Complate card and put on door handle for breakfast in the morning to be delivered. Doesnt arrive - card still on door when i leave room, right outside the lift i may add. Complain at reception - oh says staff member thats not good - too right! Geeneral malaise about the team there, no attention to detail, queing when more than 2 people at recption with lots of staff being busy doing god knows what. Could be great but you need to pay attention to you customers and put them first, not minor admin tasks, and remember we pay you wages.

It was my second time staying at Corus hotel. Staff was always kind smiling and helpful. Service was always excellent and of course it is close to lancaster gate

I was put into a twin room initially and asked to be changed to a double, which was done swiftly and happily by the staff. The room itself was tiny however. Very well located. Hotel could do with a bit of an upgrade in terms of decor but otherwise fine.

Public areas downstairs all look good. Rooms well below expected standard and sorely in need of refurbishment. Can accept room is small, but redecoration is well overdue and bathroom was poor. Very convenient location and only needed to stay for 1 night, thank goodness. View from window better with shutters closed!