Hotel Indigo London-Paddington

The hotel is very well located for Paddington station. The rooms are very compact even with a Queen bed booking and the shower was not good, difficult to use and ran out of hot water on morning two. The service at reception was good and the staff attentive. The bar and restaurant area looked good.

We had a room on the 4th floor - not only was it well designed and beautifully furnished, but it was so quiet it was hard to believe we were staying on a busy London street only a stroll from Paddington station. The staff were friendly, helpful and efficient and the breakfasts were excellent. The hotel is close to many restaurants and bars as well as being super convenient to Paddington and the Heathrow Express. Recommend wholeheartedly.

Room wasn't ready on arrival due to someone having a late check out but we were offered complimentary drinks as we had to wait for it to be cleaned (which was for only 30 minutes) and as not in a rush wasn't a problem but a welcome gesture after our journey. Staff were welcoming, polite and friendly. Room was very clean with modern décor and was also nice and quiet. Bed although rather high it was very comfortable - we both slept like a log, which isn't like us as usually when staying in hotels due to noise and sleeping in a different bed we don't tend to get quality sleep - but this was the best nights sleep in a hotel we have had in years. Complementary drinks in the fridge. Breakfast was very nice. Lovely little hotel. Would definitely stay again when we travel to London. Hotel conveniently located very close to Tube station. It was a shame we weren't able to stay longer as would have happily stayed there for a few days. Looking forward to next time.

Hotel and staff were great. Room was very small and plug points not located near mirrors however a small mirror was provided.

First the good: the staff was very friendly and mostly (but not always) helpful; the hotel was clean and well-maintained; the bed was very comfortable - we slept great in it. The location is very convenient to Paddington station (which is why we chose it), on a fairly busy street with lots of ethnic restaurants, food stores and convenience/souvenir type stores - none of them high-end stuff. Did not feel unsafe at all. Now the not-so-good: there's no way around it - these rooms are small. You can call them comfy or cozy or what-does-it-matter-because-we-only-sleep-in-the-room or whatever, but they are small. Not really enough space to more around without getting in each other's way. It's good that you're not hanging out in the room, because there's no room to hang out. And the bathroom is also small, with no counter space to keep your toiletries or places to put things or clothes while you're showering (forget baths - not nearly enough room for a bathtub). Speaking of bathrooms, the sink was very poorly designed, with the position of the faucet forcing you to put your hands underneath it in such a way that the water would shoot out of the faucet, bounce off your hands, and easily clear the edge of the sink basin, thereby soaking everything around the sink, including whatever items you managed to tuck onto the extremely limited space right around the sink. Just an annoyance, really, but a repeated one. Lots of choices here, so maybe a different one next time.

On arrival to the hotel ( late at night ) I was told it was booked out and there were no rooms available. I showed my Expedia confirmation of payment for £299 but they had no rooms. After some delay they gave me a room in the adjoining Mercure Hotel . However this was a small twin room with no window and not what I had booked. There was no compensation offered and no value for money

Great stay. The staff were all so friendly and helpful. Ideal location close to Paddington station. The room was clean and well appointed. Will definitely go back.

Great location by Paddington station, 2 mins walk if that. lots of restaurants near by. comfy bed and nice hotel

Good location. Poor wifi Room simply not large enough for 2 people with luggage. We had nowhere to store luggage or, even pass each other in room. Towel rail was so hot that my wife burnt her hand quite badly... 'mentioned this' to reception who's first reply was... "you can adjust it"... I would have thought a thermostat would have been more appropriate but, there you go....

Inexperience in check in. Told we had breakfast included, then not then yes. No voucher provided for breakfast, had to ask.