The Kensington Hotel

Can’t fault it at all... a thoroughly excellent experience from start to finish. 5 star service from every member of staff that we met. Exceptional hotel living up to its 5 star rating in great location.

terrible noise, complained about the noise and simply being told - oh, next time if you stay with us, we put you to a quitter room. my advise is do not risk your stay with the hotel because a whole block of the rooms facing inner side is noisy due some kind of ventilation on 24/7!

Me and my three year old son had a fantastic stay at the Kensington. The staff went above and beyond to look after us, and paid particular attention to my son which was appreciated.

Extremely good hotel with very professional but friendly staff

Hotel is a real mix of contrasts. Sometimes its like a 5 star hotel, yet just around the next corner it's more like a 3. Due to a previous guest being unwell our superior / deluxe room wasn't ready at 4pm and was told we would be in a classic room and we'll swap later on. This wasn't going to work for us, so we complained and got a suite upgrade for free so no swapping later needed. And boy am I glad it was a free upgrade. I would be furious if I paid for a suite and we got this room. Bathroom was perfect, can't fault it. However the rest of the room was closer to a deluxe / superior than a suite. Fairly small, 4 poster bed was a joke (thin, bare wooden frame) and the power socket fascia fell off (v. Poor maintenance). Everything else was fine and I would be happy if it was a deluxe / superior or classic, but if I paid for a suite I would have complained. Decor in the corridors is very dated, however rest of hotel is of good standard. Breakfast was great. Very expensive but good value for money. Service was generally excellent. Staff could have been a bit more friendly / spoken better English, but overall service was good. I would go back, but only if discounted / on offer. Hotel is reasonable to good overall, but poor value for money.