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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Moon Palace Cancún - All Inclusive

4.5-star4.5 stars
Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO, 77500, Mexico

Cancun beach property with 10 outdoor pools, golf course
  • Free parking
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 34,604 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

WiFi
Good internet service
Vibe
Awesome vibe
Location
Great location
Beach
Beach is not so nice

Moon Palace Cancún - All Inclusive

from £271
  • Deluxe Room, Jetted Tub, Garden View -Kids eat and stay free
  • Junior Suite Golf Course view
  • Concierge Level
  • Family Room, 2 Bedrooms - Kids eat and stay free
  • Deluxe Room, Jetted Tub, Resort View - Kids eat and stay free
  • Deluxe Room, Jetted Tub, Ocean View - Kids eat and stay free
  • Presidential Suite, 1 King Bed, Garden View
  • Governador Suite

What’s around Moon Palace Cancún - All Inclusive

Landmarks

  • Xoximilco - 2.8 mi / 4.5 km
  • Ventura Park Cancun - 8 mi / 12.8 km
  • Cancun Country Club - 7 mi / 11.2 km
  • Delfines Beach - 12.2 mi / 19.6 km
  • El Rey Ruins - 13.5 mi / 21.7 km
  • Aquaworld - 14.6 mi / 23.4 km
  • Galenia Hospital - 13.3 mi / 21.4 km
  • Dubai Palace Casino - 13.4 mi / 21.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 16-min drive

At a glance

Key facts

Size

  • 2,058 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-out
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4-12)

Pets

  • Pets not allowed

Transport

Parking

  • Free valet parking

Payment types at the property

Other information

  • Smoke-free property
  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 9 bars/lounges
  • 5 poolside bars
  • 3 coffee shops/cafés
Things to do
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
Working away
  • Business centre
  • Meeting rooms
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 16
  • Lift
  • ATM/banking
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • Smart televisions
  • Cable/satellite TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Free long-distance calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room spirit dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkelling

Land activities
  • Cycling
  • Fitness facilities
  • Miniature golf
  • Football
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • On-site live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorised water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Windsurfing equipment
  • Surcharge for premium food items
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

Dining

On-site venue – restaurant. Reservations are required.

Recreation

On Site

  • Fitness facilities
  • Golf course on site
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Moon Palace Cancún - All Inclusive’s small print

Also known as

  • Moon Palace Golf Resort All Inclusive Cancun
  • Moon Palace Cancún - All Inclusive All-inclusive property Cancun
  • Moon Palace Golf Resort All Inclusive
  • Moon Palace Golf Cancun
  • Moon Palace Cancún All Inclusive All-inclusive property Cancun
  • Moon Palace Cancún All Inclusive Cancun
  • Moon Cancun Inclusive Cancun
  • Moon Palace Cancún - All Inclusive Cancun
  • Moon Palace Cancún - All Inclusive All-inclusive property
  • Moon Palace Cancún - All Inclusive All-inclusive property Cancun

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times, massage services and spa treatments, and can be made by contacting the property before arrival on the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very good 8.2 From 1,056 reviews

Exceptional 10.0
Fantastic Resort
Lovely resort and plenty of facilities to keep you entertained. The staff are so attentive and probably the best I’ve seen. The food and restaurants are all high quality, we had a great experience every evening. There are a couple of areas around the pool that are looking slightly tired if I were super-critical.
Paul, gb14 night family trip
Exceptional 10.0
Best holiday had !
The only complaint throughout the whole holiday was that the room struggles to fit three individuals it's more suited to two ! We struggled to find anything wrong ! If you have young kids I would recommend asking for a room with other families as if there are groups it can be loud when the nightclubs finish , other than that it was superb, booking again for next year !
Maria, gbFamily trip
Exceptional 10.0
The hotel is amazing and the staff are incredible however the beach lets the hotel down
Geraldine, gb7 night romance trip
Exceptional 10.0
Service was excellent and the food selection and quality was superb.
gbBusiness trip
Exceptional 10.0
Highly recommended
Fantastic resort with great amenities and brilliant staff
Julie, gbFamily trip

Moon Palace Cancún - All Inclusive

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