Courthouse Hotel

Good location and clean hotel

I really enjoyed my stay at the Courthouse. Such a great location and all the staff were lovely and very helpful. Everything was clean and the bed was comfy.

The hotel has a fantastic location. The concierge had no smile for two days the five times we saw him and he served us. The curtains in room 214 are half falling off and wouldn’t close and as such we had to get changed in bathroom. The room looks in bad decorative state. Such a shame it has been neglected.

I'm not sure why it's a 5 star hotel if I'm honest, it's certainly a nice hotel but the room certainly does not feel 5 star and the hotel is quite dated. The staff are very friendly, reception is very nice, but those rooms!

Frayed flag flying from the flagpole, tatty, worn entrance mat, rack of empty coat hangers in reception, fridge with power cable that didn’t reach nearest socket, missing shelf in bathroom, large crack in bathroom sink and a jumble of electrical cables sticking out under the TV. These are not what is expected from an average hotel, but this place purports to be a luxury hotel. At first glance the pool area looked nice. A very slightly closer look showed shower controls that didn’t work and came off in your hand, utter filth under the glass floor of the relaxation area and a squalid mess in the basket for used towels. I could go on. Unfortunately there is not enough room for all the photos. This place is clearly badly managed, maintained and in need of a lot of remedial work. The level of staff competence was also way below that expected from a luxury establishment. Website mentions being directed to “our fully equipped gym”. When we asked this actually meant being told where the nearest public gym facility is with no affiliation to the hotel. I wonder if this could contravene the trades descriptions act? The luxury claim most certainly could. The only positives were that the room was generally clean and the breakfast acceptable. It is certainly a place I would not recommend or ever return to.