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Best Western Plus Citrus Hotel Eastbourne

3.0 star property
Beachfront hotel with restaurant, near Congress Theatre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Citrus Hotel Eastbourne

Garden
On the beach
Desk, free WiFi, bed sheets
View from property
Desk, free WiFi, bed sheets

Reviews

7.6 out of 10

Good

Popular amenities

  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Laundry facilities
    Laundry facilities
  • Pet-friendly
    Pet-friendly
  • Non-smoking
    Non-smoking
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants
  • Breakfast available
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Business centre
  • Meeting rooms
  • 24-hour front desk
  • Vending machine
  • Laundry service
Feel at home
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Lift
  • Bath or shower
The price is £45
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room, 1 Single Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Single Bed, Non Smoking

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Suite, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Desk, free WiFi, bed sheets

Deluxe Suite, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 5
  • 2 King Beds and 1 Single Bed

View all photos for Standard Room, Accessible, Non Smoking (Walk-in Shower)

Desk, free WiFi, bed sheets

Standard Room, Accessible, Non Smoking (Walk-in Shower)

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 4
  • 3 Single Beds

View all photos for Family Room, Multiple Beds, Non Smoking, Partial Sea View

Desk, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking, Partial Sea View

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Sea View

Desk, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Sea View

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Sea View

Desk, free WiFi, bed sheets

Suite, Multiple Beds, Non Smoking, Sea View

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking, Partial Sea View

Desk, free WiFi, bed sheets

Standard Room, 3 Single Beds, Non Smoking, Partial Sea View

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 4
  • 3 Single Beds

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7.6 out of 10, Good, (1003)
The price is £35
includes taxes & fees
24 Nov - 25 Nov
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About the area

Map
King Edward's Parade, Eastbourne, England, BN21 4EB

What's nearby

  • Congress Theatre - 3 min walk - 0.3 km
  • Devonshire Park Theatre - 4 min walk - 0.4 km
  • Devonshire Park Lawn Tennis Club - 5 min walk - 0.5 km
  • Eastbourne Bandstand - 6 min walk - 0.6 km
  • Eastbourne Pier - 11 min walk - 0.9 km

Getting around

  • Gatwick Airport (LGW) - 73 min drive
  • Eastbourne Station - 13 min walk
  • Hampden Park Station - 14 min drive
  • Pevensey and Westham Station - 15 min drive

Restaurants

  • ‪To the Rise Bakery - ‬10 min walk
  • ‪Dem Shish - ‬9 min walk
  • ‪Bistrot Pierre - ‬2 min walk
  • ‪PizzaExpress - ‬9 min walk
  • ‪Pomodoro E Mozzarella - ‬8 min walk

About this property

Best Western Plus Citrus Hotel Eastbourne

Best Western Plus Citrus Hotel Eastbourne puts you a short five-minute drive from South Downs National Park. Fellow travellers love the helpful staff.

Languages

Afrikaans, Danish, English, French, German, Polish, Spanish

At a glance

Hotel size

  • 50 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (GBP 2 per day)
  • Off-site parking within 328 ft (GBP 2 per day)
  • Street parking available

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Coffee shop
  • Room service

What to do

  • On the beach
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • 1-inch flat-screen TV

Home comfort

  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately GBP 7 for adults and GBP 7 for children
  • Early check-in can be arranged for an extra charge of GBP 10 (subject to availability)
  • Late checkout can be arranged for an extra charge of GBP 10 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 20 per pet, per night

Parking

  • Self-parking costs GBP 2 per day
  • Parking is available nearby and costs GBP 2 per day (328 ft away)

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Guests can rest easy knowing that there's a fire extinguisher, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.

Also known as

Big Sleep Eastbourne
Big Sleep Hotel Eastbourne
Eastbourne Big Sleep
Hotel Big Sleep Eastbourne
Big Sleep Hotel Eastbourne Compass Hospitality
Big Sleep Eastbourne Compass Hospitality
Best Plus Citrus Eastbourne
Citrus Hotel Eastbourne by Compass Hospitality
Best Western Plus Citrus Hotel Eastbourne Hotel
Best Western Plus Citrus Hotel Eastbourne Eastbourne
Best Western Plus Citrus Hotel Eastbourne Hotel Eastbourne

Frequently asked questions

Does Best Western Plus Citrus Hotel Eastbourne offer free cancellation for a full refund?
Yes, Best Western Plus Citrus Hotel Eastbourne does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Best Western Plus Citrus Hotel Eastbourne?
Yes, pets are welcome. There's a charge of GBP 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Best Western Plus Citrus Hotel Eastbourne?
Yes. Self-parking costs GBP 2 per day.
What are the check-in and check-out times at Best Western Plus Citrus Hotel Eastbourne?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge of GBP 10 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge of GBP 10 (subject to availability).
What is there to do at Best Western Plus Citrus Hotel Eastbourne and nearby?
Recommended spots to visit include Congress Theatre (3-min walk) and Towner Art Gallery (3-min walk), along with Eastbourne Heritage Centre (3-min walk) and Devonshire Park Theatre (4-min walk).
Are there restaurants at or near Best Western Plus Citrus Hotel Eastbourne?
Yes, there's an on-site restaurant.
What's the area around Best Western Plus Citrus Hotel Eastbourne like?
Best Western Plus Citrus Hotel Eastbourne is located on the waterfront, a short 3-minute walk from Congress Theatre and 3 minutes' walk from Eastbourne Beach.

Best Western Plus Citrus Hotel Eastbourne Reviews

Reviews

7.6

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Very good

overpriced
dated in terms of decor, fixtures and fittings, furniture, both inside and outside the room. Dated also applies to what is deemed a reasonable requirement for today's traveller .....Iron, suitcase rack, a pair of bathroom glassware, coffee (beyond the 2 sachets supplied) ....air con?
Chris, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mrs Tracy, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Stay away
Smelly staff, broken furniture, no toilet brush, no toilet roll holder, shower tap broken, brown splash on the inside of the bathroom door and wall I hope it's not what I think it is, no bed lights, bins not emptied, lights not working in the corridor one of them the fire exit light (fire inspection needed) spider webs all over, dirty cups on arrival paid for 4 nights left after 3, i have stayed in hotels all over the world including third world countries but never anything like that, never again.
Michael, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

Massive disappointment. This hotel is a mess. Took 2 rooms for 2 nights. The rooms had no heating with radiators stone cold. Reported to reception and managers multiple times. Went home early because room too cold to spend second night there. Nothing done, despite multiple complaints. Bathroom had no plug and no mirror. Water pressure very weak. Morning of second day elevator broke down multiple times. It was very old and noisy and had we not been on the top floor we would have used the stairs If this is the standard of "Best Western" things have dramatically declined. Admittedly it was a cheap hotel but you do expect basic amenities like heating !!
Mary, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Citrus hotel
The foyer was very welcoming the staff who booked us in was fantastic..the room itself was a little bit tired the bathroom a little snug but had everything that was needed.... housekeeping came every day which was unexpected ( so efficient that they threw away new underwear 😂)and the added bonus for us was dog friendly We like our food so in future it would be nice to see this particular hotel do a full English as the breakfast room was fantastic with absolutely gorgeous chandeliers
Kelly, 3-night trip
Verified Hotels.com guest review

6/10 Good

Not the cleanest
Property isnt the cleanest of properties. Room was large, bathroom requires a major scrub feaces around the toilet pan from previous people, shower was grubby, towels seen better days. Pillows were hard & bed not the comfiest. Sea view frm the room was the best thing. Glad it was only a quick stay over. There is alot of potential in this place & with a quick decent clean & a freshing up it would be good.
Michelle, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The hotel was very clean staff were excellent right on the beach front only had one night perfect for us
Philip, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Large room, nice and clean. Beds a bit firm but that’s personal taste. Great location, happy to visit again 😊
Emma, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Terrible stay - would not recommend
Hotel is very tired and in desperate need of a make over. Room was cold and noisy. reception tried to make it work and then left without addressing it. Pillows are horrible- unless if you like firm or extra firm pillows. The room, bathroom and overall decor just looks dated. Don’t trust the photos,
2-night trip
Verified Hotels.com guest review

4/10 Fair

Heating turned off when it was needed between 7pm 4.30am... Making showering a freezing nightmare when you get up......
Dougie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

When we come in , the room was not ready
Raimonds, 1-night trip
Verified Hotels.com guest review

2/10 Poor

It was awful got no sleep there was a massive grinding noise all night asked to be moved at 10 at night and couldn’t and in the morning told the manager and he said the noise was unexceptable and to complain to you to get our money back
Katie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was a Lovely Hotels with Great staff and very Friendly, Nice Bed. Nice shower 🚿 and Great TV 📺, THE Breakfast was Fairly Reasonable, and it was Continental, It was Very close to 🌊 Front...was Great to walk 🚶‍♀️ I'd definitely go back again !!!!
Anna, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Bogdan, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

First of all the important things- the staff went over and above at every turn and I would say faultless, the location couldn’t be better, you are literally on the sea front in the most beautiful part of Eastbourne, and the beds were very comfortable and bedding was spotless. However if you are looking for a beautifully decorated and lovely hotel, the Citrus is not for you. The rooms are nothing like they are on the website. I have never stayed in a backpackers hostel but if I did, I imagine it would look like this. Our room had cracked walls and peeling paint everywhere, the lift was like a death trap and even the staff said don’t use it. Breakfast was ok for a continental. Having said all that, for what I paid and for the superb location, I probably would stay here again but I would ask for one of the rooms which has been redecorated since it was housing those who shall remain nameless.
pamela, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I, 1-night trip
Verified Hotels.com guest review

6/10 Good

Frankie, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

AVOID
Rooms were damp, ceiling falling down, bits of the wall missing, skirting boards missing, furniture damaged, lift not working. List goes on. Terrible place. Checked in and then checked back out after an hour and found somewhere else to stay! Floor had certain stains on it. Walls was marked, bathroom door woulnt close.
Draw damaged and woulnt open
1/2 bits of skirting missing
Luke, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Koko, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Stephen, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Bea, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Cheryl, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

This hotel is in a great location for the beach and the Towner gallery (1 min walk!) The staff were so friendly and helpful. We found it a really cost effective option for a quick and easy one night stay in Eastbourne.
Hannah, 1-night family trip
Verified Expedia guest review

8/10 Very good

A lovely stay
A lovely hotel in a very good position. There's been quite a bit of renovation which is continuing. The staff were amazing, so helpful & polite. The room was huge. Hoping to go back later in the year tho I will take my own pillow as theirs were very uncomfortable.
Jackie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Claire, 1-night trip
Verified Expedia guest review