Leonardo Royal London St Paul’s

Overall not a bad stay, was a bit disappointed to be informed that I could only stay until Thursday because of the COVID restrictions. This was after the cancellation period too, 6pmish. I got to the hotel and would've expected the hotel staff to help me find somewhere else but that didn't happen. The room itself was nice and clean, nothing to complain about there. After the first night, I went to work for the day and returned to the room to find that it had not been cleaned. I rang the reception and they informed me that unfortunately not all rooms could be serviced, didn't have enought time or something. I requested extra towels which were then promptly delivered. Breakfast wasn't the best either. A bag was delivered outside the door containing some juice, a small pot of fruit, a croissant and a small pot of cereal and yoghurt. The bag also contained a voucher for a hot item. I went downstairs and there were cobs we had to choose from, bacon, egg or sausage. The sausage cob had a sausage and a half in it. Not the best breakfast, other hotels I stayed at offered a normal breakfast but delivered it to the room. Overall, just a poor experience. Would've expected more from such a big hotel. No complaints about the room.

Nice hotel and location some attention to detail and signs due to covid would of been good and also maids did leave dirty cups and shower gel containers apart from that our stay was great

Overall it's ok , pic it's different from how looks now

The reception was very helpful he gave us a map to the car park,also the room was very clean 👍👍👍

Lots of people walking around without masks. People using the only working lift without masks. Groups exceeding rule of 6. Management should be enforcing the rules for the safety of guests and staff. Breakfast offering was limited And failed to turn up.

Love everything about this hotel, location, the leisure facilities and the price aint to bad either! Love staying here!

The hotel rate I paid was significantly reduced when we checked in. In fairness, they did upgrade us to compensate but the room had an electrical fault so some lights didn’t work and and the shower didn’t work properly. We could not leave our luggage the following day due to coronavirus and this made it difficult for us to continue our day plans as we had our luggage with us. We were able to use the swimming pool which was nice however very busy given the coronavirus pandemic. No one appeared to be monitoring how many were using the pool area and one time. I found this a bit confusing as they were so strict about holding our luggage. The hotel restaurant was closed. Overall, our stay was slightly disappointing. The rooms are quite tired and could do with a facelift - particularly the bathrooms.

Bedroom was spacious and comfy! The pool was amazing and relaxing. Overall a pleasant experience. Will be back!

Great spa. For obvious reasons room amenities/cleaning is not as would usually be. I had to request water twice. Otherwise, under the circumstances, a decent stay at a good price.