Our stay was ok, we knew we wouldn’t be in the lap of luxury with a 3* hotel but we at least had hoped it would be clean. I’ll try and keep this review fair and objective.
Pros:
• Excellent location, the hotel is situated a stones throw away from KingsX station (like 5 mins walk) making it easy to get around the city. Additionally, considering how close it is to the hustle and bustle it was so quiet in our room.
• 24hr reception - our train had so many delays and we ended up arriving in the wee hours, thankfully there was someone to let us in
• Responsive customer service - when we arrived, we weren’t satisfied with the room we were given (more details in cons) and they moved us to a different room.
Cons:
• The place is just filthy, when we arrived we were placed in a room with a broken headboard (they used a pink cleaning cloth to hold it together somehow), the sheets had clearly not been changed between guests (they were creased with stains and hairs on them), we used a bit of tissue to wipe the floor and it just came out black. Absolutely appalling, cleanliness should be the bare minimum. We did get moved to a different room, but the bathroom was dirty and pillows under the cases had stains and clearly haven’t been changed for years.
• Accessibility - if you have accessibility considerations then this is not the place for you. There’s no ramps, no lifts and the showers are pretty small.
• They provide iron on request, but no ironing board.
Overall not for us.