Naay Zama

Hotel with outdoor pool, near Xel-Há Park

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Wed 18 Feb
Fri 20 Feb
February 2026
17
March 2026
Escape to Naay Tulum, where lush greenery and soothing vibes await. Unwind in the outdoor pool or rejuvenate with a spa treatment like hydrotherapy or a body scrub. Enjoy cooked-to-order breakfast, bike rentals, and stay connected with WiFi.
Good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free parking
  • Free Wi-Fi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurants
  • Outdoor pool
  • Breakfast available
  • Free use of bicycles
  • Beach umbrellas
  • Beach towels
  • Room service
  • Spa services
  • Terrace
  • Air conditioning
  • Garden

Feel at home (6)

  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Pets allowed

Why we love this property

Relaxation retreat
Spa services at this hotel include rejuvenating body scrubs, facials, and various massage options. The garden setting in a national park adds to the serenity.
Gourmet dining paradise
Indulge in organic fare at the restaurant. The hotel offers private picnics, in-room champagne service, and a cooked-to-order breakfast.
Premium sleep experience
Premium bedding, champagne service, and down comforters await in curated guestrooms. Each room features its own balcony or patio for added comfort.

Room options

Showing 3 of 3 rooms
Deluxe Room, Hot Tub, Garden View | Bathroom | Towels, soap, shampoo, toilet paper
Deluxe Room, Hot Tub, Garden View | Premium bedding, down duvets, in-room safe, individually decorated
Deluxe Room, Hot Tub, Garden View | Premium bedding, down duvets, in-room safe, individually decorated
Deluxe Room, Hot Tub, Garden View | Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Room, Hot Tub, Garden View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Ceiling fan
Down duvet
Premium bedding
  • Garden view
  • Sleeps 2
  • 1 Queen Bed
Elite Room, Garden View | Bathroom | Towels, soap, shampoo, toilet paper
Elite Room, Garden View | Terrace/patio
Elite Room, Garden View | Premium bedding, down duvets, in-room safe, individually decorated
Elite Room, Garden View | Premium bedding, down duvets, in-room safe, individually decorated

Elite Room, Garden View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Down duvet
Premium bedding
Private bathroom
  • Garden view
  • Sleeps 4
  • 1 Double Bed and 1 King Bed
Grand Room, Kitchen, Garden View | Bathroom | Towels, soap, shampoo, toilet paper
Grand Room, Kitchen, Garden View | Premium bedding, down duvets, in-room safe, individually decorated
Grand Room, Kitchen, Garden View | Premium bedding, down duvets, in-room safe, individually decorated
Grand Room, Kitchen, Garden View | Premium bedding, down duvets, in-room safe, individually decorated

Grand Room, Kitchen, Garden View

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Smart TV
  • Garden view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About the area

Map
Parque Dos Ojos, Tulum, QROO, 77774

What's nearby

  • Xel-Há Park - 7 min drive - 2.0 km
  • Xcacel Beach - 8 min drive - 2.7 km
  • Xcacel-Xcacelito Sanctuary - 12 min drive - 3.1 km
  • Akumal Beach - 18 min drive - 11.5 km
  • Tulum Mayan Ruins - 29 min drive - 17.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 58 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 30.5 miles/49.1 km

Restaurants

  • ‪Bahia Principe Grand Coba - ‬7 min drive
  • ‪Restaurant Kukulkan - ‬8 min drive
  • ‪Portofino restaurant - ‬9 min drive
  • ‪Le Gourmet Restaurant - ‬7 min drive
  • ‪Le Gran Tortuga Restaurant - ‬8 min drive

About this property

Naay Zama

At Naay Zama, you'll be within a 10-minute drive of Xel-Há Park and Akumal Beach. Guests can grab a bite to eat at the restaurant, or indulge in deep-tissue massages, facials or body scrubs. Other highlights include an outdoor pool, free bike rentals and a terrace.

At a glance

Hotel size

    • 6 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 10:00 PM
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 10:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (18 years old and younger) are not allowed

Pets

    • Pets allowed (dogs only)*
    • Service animals welcome
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Private picnics
  • Room service (limited hours)

What to do

  • Ecotours nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Snorkelling nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free bike hire
  • Beach towels
  • Beach umbrellas
  • Romance packages

Facilities

  • Garden
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Spa services
  • At least 80% organic food
  • Locally owned and organised tours and activities
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Well-lit path to entrance
  • Smooth flooring in public areas
  • Smooth flooring in room

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Window screens

Sleep well

  • Down duvet
  • Premium bedding

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, facials and body scrubs.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 13.00 to 28.00 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20 per pet (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property does not have lifts.
This property uses solar energy, plus a grey water recycling system.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Also known as

Naay Tulum
Naay Zama Hotel
Naay Zama Tulum
Naay Zama Hotel Tulum

Frequently asked questions

Does Naay Zama offer free cancellation for a full refund?

Yes, Naay Zama does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Naay Zama?

Yes, there's an outdoor pool.

Are pets allowed at Naay Zama?

Yes, dogs are welcome. There's a charge of USD 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Naay Zama?

Yes, there's free self parking.

What are the check-in and check-out times at Naay Zama?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).

What is there to do at Naay Zama and nearby?

Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes cave exploring and ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.

Are there restaurants at or near Naay Zama?

Yes, there's an on-site restaurant.

Does Naay Zama have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Naay Zama like?

Naay Zama is a short 20-minute walk from Xel-Há Park and 3 minutes' walk from Xcacel Beach.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Naay Zama Reviews

7.2

Good

7.4

Cleanliness

7.0

Amenities

7.8

Staff & service

6.8

Property conditions & facilities

10/10 Exceptional

This property is embedded in nature and located within walking distance to Dos Ojos Cenote, which was very convenient for us. We enjoyed our stay.
Anh, 3-night trip

10/10 Exceptional

Beautiful accommodation set in lovely jungle space. Restaurant, pool, fire pit and fabulous room with sunken bath.
Rosemary, 1-night trip

8/10 Very good

Pluses: it’s the perfect get away if you need peace and quiet. The space itself is beautiful.
Shamira, 4-night trip

10/10 Exceptional

Our stay was absolutely wonderful. It really felt like we were home away from home with the warm and welcoming customer service. The rooms were clean and spacious. The ambience is relaxing and perfect for anyone wanting to unwind relax, and connect with the beauty of nature. My family and I had a great stay. Breakfast was delicious and service was the best. Kudos to Gabrielle, isis, and Jose for being marvelous hosts.
Miguel, 2-night trip

2/10 Poor

Es un pésimo lugar ya que las instalaciones son reprobables por mencionar algunos puntos el baño en la regadera estaba tapada con mugre acumulada de muchos años y no se iba el agua de la regadera no tiene cortinas los baños se pueden asomar por fuera y verte, está infestado de insectos me salió en el baño un ciempiés en la recámara me salió una tarántula y el último día me salió un alacrán el desayuno está muy malo no tiene sabor la comida, demasiada insegura a la zona ya que no hay iluminación el aire acondicionado solamente tienes derecho unas cuantas horas y a veces ni eso el hotel vecino tiene un motor en San toda la noche y cuánto ruido no te permite dormir la ruta para llegar está muy insegura no hay camino Asfaltado pura terracería más de 15 minutos y lo más delicado es que todas las políticas a las que estás acostumbrado en materia de tele ellos no la respetan como por ejemplo los motivos de cancelación y reembolso. La puerta como tal la sierra y cualquier persona inclusive que pueda entrar por atrás del hotel se puede meter a tu cuarto. Me tuve que salir por todos los motivos y no arriesgar mi vida mi integridad mi familia mis vacaciones, no me quisieron hacer reembolso a pesar de que les evidencié con fotos todo lo que cito.
Azucena, 4-night trip

2/10 Poor

Angel, 4-night trip

2/10 Poor

Jazmín, 5-night trip

10/10 Exceptional

Barbara Ingan, 2-night trip

10/10 Exceptional

Philip, 4-night trip