Park Plaza Westminster Bridge London

Overall it was ok. However I felt I have been charged additionally at hotel. Not sure for what. If hotel management can bring in a process in place to start sharing itemized bill/receipt for all additional charges , that would be really helpful.

The room was lovely as usual. Most of the staff were helpful and friendly although the staff in the bar were not so friendly. Ordered drinks and no change given....took for granted they keep the change! Had to ask for it! 12.5% service charge on everything so no sizeable tips left. Overall, great break.

Checked in, given a key, arrived to find an accessible room. I should have been told at front desk and given the chance to decline. They wouldn’t put someone in a wheelchair in a non-accessible room without telling them (hopefully) so why is it ok the other way round? It was only one night and we were short of time so I accepted it but it seriously affected the in-room experience. Very poor indeed.

Really disappointed with this stay. On arrival we queued for 30 minutes to check in often seeing clerks leave their post and not return after finishing with a customer regardless of the size of queue. The welcome was worn out and not friendly at all. The reason we booked the hotel was because it had a swimming pool - on check in we were told that we had to book a 30 minute slot to use it as it the hotel was too busy! The room was clean but was not set up for 4 people (2 adults & 2 children) even though they had to take all the childrens details at check, had to ask for 2 additional items all the time e.g. bath towels. We left the hotel at 6pm for dinner and a show, thinking that the sofa bed would be turned down for the children. We returned at 11:30pm and had to request it to be told that they are on night shift and it will be within the hour. Check out is at 12 noon. A maid let themselves into the room at 08:30am and woke the children up - the door was locked from the inside. We were then interrupted a further 4 times to check that we were checking out or to check if we had checked out. Breakfast was good.

Me and my wife stayed here for 3 nights 05/08/2019 in a King room..First thing Hotels.com need to tell people is that half the rooms have no windows...we only got one with a window after arguing we were hotels.com VIP and could have an upgrade if available after 30 minutes wait they came up with a window room overlooking a inside part of the hotel...no views at all...Staff where fine...room not that big has a mini bar,ice bucket with free ice at the end of the hall and a free laptop safe...Breakfast as in food was great....BUT they keep moving you from one dining room to the other as they where very full... Would we stop here again for the money no...London Yes great city..