10/10 Exceptional
12 Oct 2024
Lovely period apartment, great hotel
The room was very comfortable and homely. I was woken by a droning noise which on inspection was coming from either a boiler or air conditioning unit outside by the kitchen area. I put the tv on low to cover it and did go back to sleep. The check in was smooth and friendly. Unfortunately the heating wasn’t working but the site manager came over and discovered that the boiler wasn’t working so there was no hot water or heating. I was offered another room but I had already unpacked and it was late so he brought me another blanket.
I would definitely stay here again as the hotel is lovely and service excellent. Okay there was a problem, but sometimes things like I had do happen but it’s how things are dealt with are important.
Debra
Debra, 1-night trip
Verified Hotels.com guest review