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Norfolk Inn Paddington

3.0 star property
City centre hotel within easy reach of Hyde Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Norfolk Inn Paddington

Reception
Exterior
Breakfast area
Exterior
Garden

Reviews

5.0 out of 10

Popular amenities

  • 24/7 front desk
  • Laundry facilities
  • Non-smoking

Main amenities (6)

  • Housekeeping (on request)
  • 24-hour front desk
  • Self-serve laundry
  • Concierge services
  • Luggage storage
  • Reception hall

Feel at home (4)

  • Private bathroom
  • Cable/satellite TV service
  • Laundry facilities
  • Coffee/tea maker
The price is £90
includes taxes & fees
5 Jan - 6 Jan 2025

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Twin Room

Twin Room | Internet, bed sheets

Twin Room

Highlights

Private bathroom
Coffee/tea maker
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room

Single Room | Internet, bed sheets

Single Room

Highlights

Private bathroom
Coffee/tea maker
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room | Bathroom | Shower, towels

Double Room

Highlights

Private bathroom
Coffee/tea maker
  • 23.1 sq m
  • Sleeps 2
  • 1 Double Bed

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7.0 out of 10, Good, (868)
The price is £64
includes taxes & fees
8 Jan - 9 Jan 2025
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About the area

Map
6-8 Norfolk Square, London, England, W2 1RS

What's nearby

  • Hyde Park - 8 min walk - 0.7 km
  • Marble Arch - 15 min walk - 1.3 km
  • Oxford Street - 4 min drive - 2.3 km
  • Kensington High Street - 5 min drive - 2.5 km
  • Buckingham Palace - 7 min drive - 4.3 km

Getting around

  • Heathrow Airport (LHR) - 43 min drive
  • London (LCY-London City) - 49 min drive
  • London (LTN-Luton) - 58 min drive
  • London (STN-Stansted) - 82 min drive
  • Gatwick Airport (LGW) - 86 min drive
  • London (SEN-Southend) - 91 min drive
  • London Paddington Station - 3 min walk
  • London (QQP-Paddington Train Station) - 5 min walk
  • Marylebone Station - 15 min walk
  • Paddington Underground Station - 3 min walk
  • Edgware Road (Circle Line) Underground Station - 7 min walk
  • Edgware Road (Bakerloo) Underground Station - 8 min walk

Restaurants

  • ‪Sawyers Arms - ‬2 min walk
  • ‪Bonne Bouche Catering - ‬3 min walk
  • ‪Paramount Lebanese Kitchen - ‬3 min walk
  • ‪Mihbaj - ‬3 min walk
  • ‪It's All Greek to Me - ‬2 min walk

About this property

Norfolk Inn Paddington

When you stay at Norfolk Inn Paddington, you'll be in a great location, within a short 10-minute walk of Hyde Park and Kensington Gardens. Also, Marble Arch and Oxford Street are a short five-minute drive away. Fellow travellers like the helpful staff. Public transportation is only a short walk: Paddington Underground Station is 3 minutes and Edgware Road (Circle Line) Underground Station is 7 minutes.

Languages

English, German, Hindi, Italian, Lithuanian, Polish, Romanian, Russian, Spanish

At a glance

Hotel size

  • 31 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • All guests must show a valid photo identification at check-in. This is the only form of identification that is accepted at this property.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Other information

  • Smoke-free property
  • No stag or hen parties

Property amenities

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage

Facilities

  • Reception hall

Room amenities

Be entertained

  • Cable/satellite TV channels

Home comfort

  • Coffee/tea maker

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Towels

More

  • Housekeeping (on request)

Fees & policies

Refundable deposits

  • Deposit: GBP 100.00

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

SO Hotel Paddington
SO Paddington
SO Paddington Hotel
So Paddington Hotel
Norfolk Inn Paddington Hotel
Norfolk Inn Paddington London
Norfolk Inn Paddington Hotel London

Frequently asked questions

Does Norfolk Inn Paddington offer free cancellation for a full refund?
Yes, Norfolk Inn Paddington does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Norfolk Inn Paddington?
Sorry, pets aren't allowed.
What are the check-in and check-out times at Norfolk Inn Paddington?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
What's the area around Norfolk Inn Paddington like?
Norfolk Inn Paddington is in London City Centre, a short 3-minute walk from Paddington Underground Station and 8 minutes' walk from Hyde Park.

Norfolk Inn Paddington Reviews

Reviews

5.0

5.2/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Poor

Terrible disgusting filthy hotel- DO NOT STAY
Absolutely filthy, dirt, urine stains on bedding, urine smell in room. Revolting bathroom, dirt everywhere. Windows cracked and covered in dirt. Do not stay here. We had to find another hotel as it’s not fit for purpose. Images on the hotel advertisement are not for this hotel they are fake. Worst hotel I have ever seen.
Samantha, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Filthy, Disgusting - Sleep at the station
I had the misfortune of booking this hotel for a recent trip to London (Dec 2024). Arriving in London at 1:30AM myself and my husband traveled over to the hotel. As we opened the door to head to the reception desk we were greeted by dated and run down interior and a carpet that was threadbare and filthy. The reception desk was not much better, held together with duct tape, filthy yellow walls and a receptionist that was slouched in a chair in a shirt that was a filthy grey/yellow colour (I can only assume if it had seen a washing machine this year it would have been white). On giving my name the receptionist threw a key at me and asked me to 'check the room before payment was taken' to which I asked 'what exactly am I checking for!'. I went down to the room which was accessed via a stairwell in the cupboard under the stairs to the basement level (which to be honest was more reminiscent of a dungeon). On entering the room the walls were covered in black mold, the bedding was filthy and there were a number of large bugs running around the floor of the room. I left the room immediately and told the receptionist that I was not willing to stay in that room. To which he replied, 'I don't have any other rooms but you won't be charged'. Myself and my husband then left and found alternative accommodation. You would think that would have been the end of my experience with this 'hotel'! However they charged my card the full amount and when I phoned them they refused a refund.
Richard, 3-night trip
Verified Hotels.com guest review

2/10 Poor

DO NOT STAY HERE
Dreadful condition. Dirty, unkept. No lift. Felt unsafe. Avoid at all costs.
1-night business trip
Verified Hotels.com guest review

2/10 Poor

Don’t stay here!
The rooms were tiny, run down with windows that did not close, the room smelled, it was in poor decorative order, there was a water pump or something in the room which kept coming on during the night, the rooms were on the 4th floor with steep narrow and winding stairs to them, really difficult to carry your bags upstairs.
David, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Liam, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Awful! Do not stay here!
There was a mouse in a room and the reception guy made me help him try catch it. After 5 failed attempts he finally had another room for us to stay. No mouse to be seen but the bathroom was a health hazard. Only ventilation was an open hole to outside and every surface had black mould on it. The silicon lining in the shower cubical was black with mould. The drain hole was broken. The shower stuck out an unfinished and open hole in the wall. The sink over filled. The whole bath smelled disgusting too. Bed was comfy enough. Only one available plug point in the room. The tv didn't work. Skirting boards hanging off the walls. The windows were terrible for noise pollution also and you could feel the room vibrant when an underground train left Paddington station
Zoe, 3-night trip with friends
Verified Hotels.com guest review

2/10 Poor

It was awful, unclean, incredibly hot, none of the provisions that were listed. Water was scolding hot.
Beth, 1-night trip
Verified Hotels.com guest review

2/10 Poor

This hotel should not be on Hotels.Com's website!!! The room we were given was deplorable! The carpet hadn't been vacuumed, the washroom... well the washroom resembled a truck stop rest room. The shower stall was filthy, there was previously used shower items left inside the shower. The toilet has filthy, had grime and urine stains around the bowl. The sink was filthy, there was hair stuck to the wall next to the sink, from someone who had recently shaved. The room was below such standards, that my wife was almost going to go and buy cleaning supplies to do a thorough clean of the room! The front lobby area of the hotel was nothing like the pictures on the website. The front lobby area was unkempt, untidy and the fridge had only a couple of items in it. Not that we were looking for beverages... but the website shows a nice tidy, clean and fully stocked fridge... not the case! We got into London very late/early in the morning. Could we have asked for a better room, sure we could've. Could we have left the hotel and found a better room, sure we could've. But when you just travelled by train over-night and your exhausted, we just wanted a bed to sleep in and a roof over our heads. Hotels.Com we are really serious... the Norfolk Inn Paddington, London, England, should be removed from your website, its not worthy and its misleading, as well as a filthy hotel. We are seasoned travelers, who have been to many places around the globe... this is the worst hotel yet!
Joyce, 2-night trip
Verified Hotels.com guest review

4/10 Fair

The hotel is really well located for Paddington Station and very well priced for London, but you really don’t get much for your money! My room was on the lower ground floor beside the street, and I was woken during the night several times by different noises. Someone arrived at the hotel early in the morning and had a loud confrontation with the receptionist right outside my window which made it hard to get back to sleep. The surfaces of the bedside tables were sticky and the place felt very unclean. Then, as I was leaving in the morning, I noticed a small cockroach run across the carpet! I wouldn’t recommend staying here unless you really need somewhere, although with a bit of love it has the potential to be a good hotel.
Kate, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Warren, 1-night trip
Verified Hotels.com guest review

6/10 Good

I was not expecting too much because the price was reasonable but was disappointed on the first night of our three night stay. No kettle or coffee making supplies or even cups for water, no hair dryer, tv and remote not working, bathroom was not clean. Next day I insisted on what was promised as advertised and all was working and in place by the time we arrived back in the evening except for things being cleaned thoroughly. It seemed they were open to suggestions but didn't seem to know what they should do to run a hotel. It seemed as though they might have been new at it. They will perhaps improve in the future.
Wendy, 3-night trip
Verified Hotels.com guest review

6/10 Good

While i wasn't expecting a five star notel, this inn is very dirty and unkept. The tv advertised in the room is tiny and doesnt work. There is no battery in the tv remote control, no rubbish bin in the room just to mention a few. I won't be going to this in again
Ayodele, 4-night business trip
Verified Hotels.com guest review

2/10 Poor

COCKROACHS everywhere, even in the bed!
Several dead cockroaches on the floor, pulled back the sheet and one scurried out of the bed. Pulled forward the bed, a live one on the wall and floor behind it. Next to rubbish and a scrunched up dirty pillowcase that had clearly been there for months. Baby coackroaches all over the shower tray, that we’re coming up from the plug hole. Flushed them away, they were back a couple hours later. And in the sink. So much mess on the bathroom mirror couldn’t see in it. Bugs on the floor behind the mirror No pillowcases on the pillows. The stench in the room reflecting its state, which could not have been cleaned in a long time. Couldn’t open the window. I asked to be moved, but told the hotel was full. I asked for a refund and told to go back to hotels.com. I asked hotels.com who told me to wait until they got a refund from the hotel. who offered 25$ compensation (which never arrived). But couldn’t find another hotel for that in London anyway, and so late at night. Will be reporting to the health department. Was awake all night. Do not stay here
Cockroach in bathroom
Rubbish and roach behind bed
Coackroach by doorway
Shower tray
Hazel, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

WORST HOTEL- DO NOT STAY- revolting.
I work work in central London during the week and stay in a variety of hotels. I have to say this was the worst hotel I have ever stayed in. Ground floor room, bedroom wall paper falling off all walls, bedding was itchy toilet was absolutely revolting, looked like a seagull had exploded over the window. Shower was tiny and you had to walk sideways to squeeze in and then nowhere to hang a towel so had to rest it on the door handle. Totally horrid, thought about checking out and finding somewhere else. Hotels.com I am angry that you have listed this and thoughts now on your quality.
Spencer, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Very dirty. Claims 2 stars, should be zero.
Robert, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jeremy, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Silas, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Very dirty, claim 2 stars, should be zero. Show phone and concierge on website, neither are there.
Robert, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Cockroaches
Vile. My room was a basement double room with en suite bathroom that smelt dreadful and was crawling with small cockroaches.
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Lucia, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The room was dirty, furniture was old and broken, including the bed. The bathroom was smelly and not pleasant. When we got into the room the blind was not on the wall. We asked for a different room and were told that the blind would be fixed. It was but the blind was of no use as the material was so light that you could see the window frame through it even at night. We couldn't wait to get out of there!
Sian, 1-night family trip
Verified Expedia guest review

2/10 Poor

ejaz, 3-night trip
Verified Hotels.com guest review

2/10 Poor

I stayed here for 10 minutes before leaving! This is has to be the worst hotel I have ever experienced. Do not stay here get the late bus home!
Lucy, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

Shane, 3-night trip
Verified Wotif guest review

2/10 Poor

Stephen, 1-night trip
Verified Hotels.com guest review

General property information

Breakfast
Available
Reasons to Book
Nice Bathroom & Property Cleanliness
Check-In Time
2:00 PM
Check-Out Time
11:00 AM