6/10 Good
21 Nov 2024
Courthouse Hotel Shoreditch
I had requested a room with a bath but none was available so they gave us an upgrade to a room with a bath. we arrive at 1.30pm, our room was not ready. I requested an ice bucket and 2 champagne glasses in the room when we returned. check in was at 3pm. we arrived back at 4.30pm. On arrival in our room 404 the TV in the living room did not work at all. the tv in the bath room was not working properly and still wasn't when we left. The light on the vanity mirror did not work at all and the technician they sent up was unable to get it working. When lifting the telephone in the bedroom (which was ringing) it did not answer! I telephoned twice from the room half an hour apart to chase the champagne glasses and ice bucket (it was my wife's birthday!) and this took 3.5 hours to arrive! The top of the table in the living are was all bubbled and very poor quality. One of the leather sofas had a tear in it - NOT 5*. The main door of the hotel does not open on its own, is heavy and there was no door man to open it when we arrived - NOT 5* service!! I had to make several telephone calls to get anything done and had to complain when checking out.
Kevin
Kevin, 1-night family trip
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