8/10 Very good
Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
Lizbeth Cortes
Lizbeth Cortes, 8-night trip
Hotel Casa Tortuga Tulum Cenotes Park Inclusive
Hotel with 2 restaurants, near Cenote Tortugas
Escape to Hotel Casa Tortuga Tulum Cenotes Park Inclusive, near the stunning Tulum National Park. Enjoy kayaking and ecotours on-site, then relax in the outdoor pool with a lazy river or explore the surrounding garden.
VIP AccessExcellent
Popular amenities
- Bar
- Pool
- Non-smoking
- Free parking
- Air conditioning
- Free WiFi
Main amenities (11)
- Housekeeping once per stay
- 2 restaurants and bar/lounge
- 2 outdoor pools
- Breakfast available
- 2 coffee shops/cafes
- Terrace
- Air conditioning
- Garden
- Picnic area
- Limited hour front desk
- Tour/ticket assistance
Feel at home (6)
- Children stay free
- Television
- Garden
- Terrace
- Blackout curtains
- Limited housekeeping
Room options
Check availability for these dates
Showing 6 of 6 rooms
Deluxe Double Room - Adults only
Highlights
Air conditioning
Mini-fridge
Plasma TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
Digital channels
- 25 sq m
- Sleeps 2
- 1 King Bed
Basic Studio
Very good
Highlights
Air conditioning
Kitchenette
Mini-fridge
Plasma TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
- Sleeps 2
- 1 King Bed
Superior Quadruple Room, 2 Double Beds
Exceptional
Highlights
Air conditioning
Mini-fridge
Plasma TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
Digital channels
- Sleeps 4
- 2 Double Beds
Superior Double Room, 1 King Bed
Highlights
Air conditioning
Mini-fridge
Plasma TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
Digital channels
- Sleeps 2
- 1 King Bed
Comfort Suite
Highlights
Air conditioning
Mini-fridge
Dining table
Plasma TV
Ceiling fan
Separate bedroom
Blackout curtains
2 bathrooms
- 1 bedroom
- Sleeps 3
- 1 King Bed and 1 Single Sofa Bed
Deluxe Suite
Highlights
Air conditioning
Mini-fridge
Dining table
Plasma TV
Ceiling fan
2 bedrooms
Blackout curtains
2 bathrooms
- 2 bedrooms
- Sleeps 6
- 1 King Bed, 2 Double Beds and 1 Single Sofa Bed
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About the area
Carretera Federal Playa del Carmen, Tulum, Tulum, QROO, 77780
About this property
At a glance
Property amenities
Room amenities
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Hotel Casa Tortuga Tulum Cenotes Park Inclusive Reviews
Excellent
8.8
Cleanliness
9.0
Amenities
8.4
Staff & service
9.2
Eco-friendliness
8.6
Property conditions & facilities
10/10 Exceptional
This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back!
Gicel
Gicel, 3-night trip
10/10 Exceptional
Excelente
Karina Yadira
Karina Yadira, 1-night trip
10/10 Exceptional
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
Phillip
Phillip, 2-night trip
10/10 Exceptional
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
Cesar
Cesar, 1-night trip
10/10 Exceptional
Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
Julieta
Julieta, 1-night trip
10/10 Exceptional
Amazing
Roberto
Roberto, 2-night trip
10/10 Exceptional
Beautiful place and the rooms are amazing!
Ericka
Ericka, 3-night trip
10/10 Exceptional
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
Kevin
Kevin, 2-night trip
2/10 Poor
Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel
Sunil
Sunil, 2-night trip
6/10 Good
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
Monica
Monica, 2-night trip
2/10 Poor
Beautiful Concept but Not Ready for Guests
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes.
When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed.
We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi.
We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
Kendra
Kendra, 1-night trip
6/10 Good
-The close proximity to the cenotes was great and they include access to one Cenote and they give a discount for the 4 Cenote tour. The price of the hotel for the area is good especially when your friends are getting married at dreams tulum which costs 400$ USD/night.
—The dogs barking all night is the main problem (loud barking dogs all night long)and also being so far from town.
-You can stand on the side of the road and flag down a collictivo (shuttle van) for 25$ Mexican. If you take taxis in this area they will cost you around 300-500$ MXN that is very expensive.
Verified traveller
2-night trip
10/10 Exceptional
Excelente habitación
Jesús roberto
Jesús roberto, 1-night trip
10/10 Exceptional
Un lugar fantástico,,volvería a hospedarme ahí está a unos kilómetro de Tulum,personal amable muy buen servicio
dolores
dolores, 2-night trip
8/10 Very good
El Sky no estaba pagado jejeje y la regadera no dispensaba el agua caliente constantemente solo duraba intérnalos de 2 a 3 minutos todo lo demás recorrido en cenotes 10 de 10 guías el agua etc, muy espectacular los señores y cuevas subterráneas.
LUZ ELENA
LUZ ELENA, 2-night trip
10/10 Exceptional
EL SERVICIO Y LA SEGURIDAD DEL LUGAR, AMABLES Y ATENTOS.
ROBERTO VALENCIA
ROBERTO VALENCIA, 3-night trip
10/10 Exceptional
Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar.
La alberca increíble me encantó.
José Antonio
José Antonio, 1-night trip
10/10 Exceptional
Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!
MARICRUZ
MARICRUZ, 5-night trip
10/10 Exceptional
Excelente, ampliamente recomendable
El lugar es el indicado si buscas privacidad, sin ruidos solo naturaleza !
Los cenotes que tienen dentro del parque están hermosos y la ventaja de ser huésped es el poder visitarlos y nadar las veces que quieras sin cobro por la entrada
Jose luis Jacinto
Jose luis Jacinto, 7-night trip
10/10 Exceptional
Excelente lugar, lleno de naturaleza y paz.
Sheila
Sheila, 1-night trip
10/10 Exceptional
Très bonne surprise
Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
Katya
Katya, 1-night trip
8/10 Very good
Entrée pour les cenotes inclu dans le prix. Très abordable. Le cenote club est très tranquille la semaine mais doit être très très bien le week-end car le set-up est incroyable pour faire la fête.
Oury Dal
Oury Dal, 1-night trip
10/10 Exceptional
Es la mejor experiencia cuando voy a tulum regresaria siempre
norma
norma, 2-night trip
6/10 Good
Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama.
Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
Diana
Diana, 4-night trip
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