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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property
Recharge by indulging in relaxing spa treatments or energize with thrilling water activities like lazy rivers. Bask under sunny skies surrounded by top-notch amenities.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Restaurant
Water park
Lair Suite | Frette Italian sheets, premium bedding, memory-foam beds, free minibar
Outdoor pool, free pool cabanas, pool loungers
Building design
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Pool
  • Bar
  • Non-smoking
  • Free parking
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 3 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • Outdoor pool and lazy river
  • Free water park
  • Free children's club
  • Free airport shuttle
  • 24-hour health club
  • Sauna
  • Steam room
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Big Kahuna Suite

Big Kahuna Suite | Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Big Kahuna Suite

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Lair Suite

Lair Suite | Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Lair Suite

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Sleeps 10
  • 1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Sleeps 10
  • 1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Single Murphy Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP KING)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP KING SUITE)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite | Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Pineapple Suite

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

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8.0 out of 10, Very good, (754)
The price is £310
includes taxes & fees
31 Jan - 1 Feb
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About the area

Map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive
  • Puerto Morelos Beach - 15 min drive
  • Puerto Morelos Town Square - 15 min drive
  • Ojo de Agua Beach - 15 min drive
  • Maroma Beach - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 31 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 19.6 miles/31.6 km
  • Free airport shuttle

Restaurants

  • ‪Cena Trattoria By el Faro - ‬12 min drive
  • ‪Huama - ‬12 min drive
  • ‪El Mar y Tierra - ‬9 min drive
  • ‪Limon y Sal - ‬12 min drive
  • ‪Don Miquel - ‬10 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

With access to on-site scuba-diving, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is a great choice for your beach stay in Playa del Carmen. The free water park and outdoor pool provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 6 restaurants, and the 2 swim-up bars are great places to grab a cold drink. Other highlights at this luxurious hotel include 3 bars/lounges, a free airport shuttle and a lazy river. Fellow travellers say great things about the helpful staff and family-friendly amenities.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

American (Sign language), English, Spanish

At a glance

DONE

Hotel size

    • 280 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Free airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 6 restaurants
  • 3 bars/lounges
  • 2 swim-up bars
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Free water park access
  • Children's pool
  • Lazy river
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop
  • Children's games
  • Changing table

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Scuba diving
  • Evening entertainment
  • Shopping

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2021
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • 24-hour health club
  • An outdoor pool
  • Free water park
  • Full-service spa
  • Lazy river
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Lift
  • Accessible airport shuttle

Room amenities

Be entertained

  • Smart television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Children's dressing gowns and children's slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Turndown service
  • Premium bedding
  • Memory-foam mattress
  • Free cot/infant bed

What to enjoy

  • Furnished balcony
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • 2 bathrooms
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Children's dinnerware

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

NÁAY SPA has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

YACHT CLUB, WORLD CUISINE – On-site restaurant.
GOOD BURGER™ – On-site family restaurant. Open daily.
BIKINI BOTTOM BAR™ & GOUR – On-site theme restaurant. Open daily.
PIAZZA™ – On-site family restaurant. Open daily.
LE SPATULA – MARKET DININ – On-site theme restaurant. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Property Registration Number OPERADORA GENTION SA DE CV

Also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Frequently asked questions

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offer free cancellation for a full refund?
Yes, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?
Yes, there's free self parking.
Is an airport shuttle service offered by Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?
Check-in start time: 4:00 PM; check-in end time: midnight. Check-out time is 11:00 AM.
What is there to do at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive and nearby?
Have fun during the warmer months with activities such as scuba-diving. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive also has 2 swim-up bars, a lazy river and a 24-hour health club, as well as a sauna and a garden.
Are there restaurants at or near Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?
Yes, there are 6 on-site restaurants.
Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Good

Poor hotel staff service. Excellent Facilities!
Hotel Staff lack of energy to go out their way to help. Team Nick Staff in charge of shows and Characters are amazing and talented which saved it our experience. Very good facilities but Hotel Staff should be excited about working for the guest and less interested in selling packages.
Dr. Jose, 6-night family trip
Verified Hotels.com guest review

6/10 Good

Dokim, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jorge, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Great stay , wonderful staff , resort is clean and overall good time .
amy, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Best vacation
We loved this resort and I'm pretty picky, especially about food. Everything was wonderful! The employees were very friendly, food was surprisingly good, entertainment all day! We will return! Yes, the pools were very cold, we still had fun.
Ashley, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Do NOT Stay !
Admin are crooks! It’s a total rip off! My son turned 4 and made me $1000 per night because now he is an “adult” in their system ! Never recommend this property to any family
Shakeel, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Horrible experience don’t book
What a horrible experience. When we arrived we were told we had to lay an extra $5200.00 USD for our stay because of the kids ages. Called hotels.com who were completely useless. They said that I had stated the ages of the children incorrectly but provided absolutely no evidence and our only option was to pay an extra $5200.00 or abandon the hotel. We ended up having to leave the hotel which was devasting my little girls who were super excited to stay there. Up to now hotels.com refuses to give us a refund and has been super difficult. Worst experience ever!
Ramiro, 7-night trip
Verified Hotels.com guest review

8/10 Very good

We loved the waterpark and the rooms! The pool in our balcony was so beautiful but the water was freezing. We didn’t like how expensive the gift shop was, the prices were outrageous.
JAZMIN, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was exellent, all food was incredible, we loved all the datails everywhere, most definitely will be back!
rocio anahi, 2-night family trip
Verified Expedia guest review

8/10 Very good

The property and stay were excellent. Food wise I expected much healthier variety to be available as this is targeted towards children and families.
Giancarlo, 3-night family trip
Verified Expedia guest review

8/10 Very good

Good
Perla, 2-night trip
Verified Orbitz guest review

8/10 Very good

This resort was so nice. I encountered one extremely Rude employee. Which immediately put a bad taste in my mouth. She worked at the spa check in, her name Started with a R. She was horrible. Piazza was delicious! The room service food was not very good. Le spatula had decent food. Overall my children age 10 and 20 had a great time!
Rahsheeda, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

GERARDO, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing experience, the food was very delicious and the staff is incredible the best ever!!
Brenda, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Firas, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was beautiful
Melissa, 3-night trip
Verified Expedia guest review

2/10 Poor

The only acceptable thing about this hotel is the waterpark. The hotel and the food are TERRIBLE.
Jose, 3-night family trip
Verified Expedia guest review

6/10 Good

It takes an excessive amount of time to get from the lobby to the rooms.
Valerie, 2-night family trip
Verified Expedia guest review

8/10 Very good

Yunique, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Italian restaurant Pool
Natalia, 3-night family trip
Verified Orbitz guest review

4/10 Fair

It is not all inclusive as advertised, and in fact there is some false advertisement for this location. Upon arrival, we were greeted by various offers to buy drinks, food, and very overpriced toys. The resort is adopting the business model from a bigger one located in Orlando FL, where everything has a price at a mark up. The staff are at times very unhelpful, and are not willing to make up for any inconvenience unless it benefits the resort in someway. There are no coupons, or discounts offered which other locations in Cancun do offer when the client has had a bad experience. Will not return to this resort.
Anyiled, 5-night family trip
Verified Expedia guest review

8/10 Very good

staff could be a lil bit more welcoming, but other than that, food was great, drinks were good and rooms were good as well. I know its a kids hotel but i wish there would be activities later than 8 pm, everything is closed after 10 pm so the only option is to go to the room, but other than that everything was good. Also the prices at the shops are ridiculously expensive and they dont even have bags after you spend your money on them.
Sara, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Great property
Adan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Alma Cristina, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The property was amazing!! super friendly staff and the hotel is beautiful!!
raymi, 3-night family trip
Verified Expedia guest review

General property information

Parking
Free
Reasons to Book
Outdoor Pool & Beautiful Rooms
Check-In Time
4:00 PM
Check-Out Time
11:00 AM