8/10 Very good
26 Nov 2024
*Almost* perfect
We had a very pleasant 2 night stay. Building 2 of the hotel is beautifully designed and a perfect sanctuary in busy Valladolid. We especially appreciated Gabriel’s genuine warm welcome and assistance.
One detail left us surprised at the end: we were told we could leave a small load of laundry into be done. So we did. What we weren’t told is that the price would be exorbitant. The bill we received was itemized, and claimed that I had 12 dresses (I had zero), that we had 7 pairs of pants (there was 1 pair of workout leggings), etc. The bill amounted to the equivalent of 40 US dollars. There was some back and forth, the staff insisted that the bill was correct, and in the end we were offered a 15% discount on the itemized bill. We paid it and left Valladolid with a tainted view of an otherwise very nice stay. So stay, eat, enjoy - just don’t do laundry!
Abbe
Abbe, 2-night trip
Verified Hotels.com guest review