upgraded to a king, room was very small, unappropriate for king bed. very tight squeeze to access bathroom. needed to step into shower to close bathroom door. Hotel does not provide maid service, no towels changed or toilet paper refill. I inquired at front desk if the maid was going to clean at all and was told to do it myself. staff very unfriendly (except our waiter, who was very pleasant). could be due to expedia's booking process, but would not recommend this hotel, especially for the cost. this was the most expensive (by far) of six hotels we booked during three weeks in Mexico, and the only one I would not recommend.