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Playacar Palace All Inclusive

4.5 star property
Upmarket beachfront property with spa, near Playa del Carmen Main Beach

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Photo gallery for Playacar Palace All Inclusive

Relax by the pool surrounded by lounge chairs and umbrellas.
Enjoy ocean views from the large window in this spacious room featuring a comfortable bed, sitting area, and bathtub.
Relax in style with ocean views and a tranquil atmosphere, featuring a seating area with wicker lounge chairs and lush greenery.
Relax in a serene space with a panoramic ocean view, comfortable seating, and a flat-screen TV.
Unwind in our serene spa area featuring a large hot tub and cozy seating space.
Near Playa del Carmen Maritime Terminal and Main Beach, Playacar Palace All Inclusive offers a luxurious retreat. Relax at the white sand beach or by the pool with swim-up bar; indulge in spa treatments like hydrotherapy and manicures/pedicures. With free breakfast, shopping on site, and 3 restaurants to choose from, this property is perfect for soaking up the sun.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool

Feel at home (6)

  • Children's pool
  • Playground on-site
  • Separate bath and shower
  • Premium TV channels
  • Garden
  • Terrace
The current price is £263
includes taxes & fees
31 Aug - 1 Sept

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Superior Deluxe Partial Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

Enjoy ocean views from the large window in this room, featuring a comfortable bed with a textured headboard, a flat-screen TV, and a desk with a chair.

Superior Deluxe Partial Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

Highlights

Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Premium bedding
Bathrobes
Private bathroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Enjoy ocean views from the large window, with a spacious bed and workspace nearby.

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Highlights

Furnished balcony
Air conditioning
Free minibar items
LED TV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
  • 49 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Enjoy ocean views from the large window in this room, featuring a comfortable bed with a textured headboard, a flat-screen TV, and a desk with a chair.

Superior Deluxe Ocean View - Kids & Teens Free

8.0 out of 10
Very good
(9 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Premium bedding
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Walk Out Suite Ocean Front - Kids & Teens Free

Enjoy a comfortable stay in this room featuring a large bed, flat-screen TV, and modern desk.

Superior Walk Out Suite Ocean Front - Kids & Teens Free

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Governor Suite Ocean View - King Size Bed

Relax in this serene ocean-view room with a large bed, seating area, and stunning views.

Superior Governor Suite Ocean View - King Size Bed

Highlights

Furnished patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Pillow menu
Separate bedroom
Premium bedding
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Partial Ocean View - Kids & Teens Free

Enjoy a comfortable stay in this stylish room with a large bed and a smaller bed, a flat-screen TV, and a desk with a lamp.

Superior Deluxe Partial Ocean View - Kids & Teens Free

9.2 out of 10
Wonderful
(18 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Premium bedding
  • 49 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Relax in this stylish living room with a sofa set, dining area, and modern kitchen, offering ocean views.

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Furnished patio
Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Blackout curtains
Separate bedroom
  • 49 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room Superior with Sea View

Relax in this stylish room with a large bed, flat-screen TV, and ocean views from the window.

Room Superior with Sea View

  • 25 sq m
  • Sea view
  • Sleeps 4

View all photos for Room Premium with Sea View

Relax in this serene hotel room featuring a large bed with a tufted headboard, a desk, and a coffee maker, with a stunning ocean view.

Room Premium with Sea View

  • 25 sq m
  • Sea view
  • Sleeps 2

View all photos for Suite with Sea View

Relax in this serene hotel room with a large bed, sitting area, and ocean view from the balcony.

Suite with Sea View

  • 85 sq m
  • Sea view
  • Sleeps 4

View all photos for Suite Deluxe with Sea View

Enjoy ocean views from the room's large window, featuring two beds with white linens and a flat-screen TV.

Suite Deluxe with Sea View

  • 30 sq m
  • Sea view
  • Sleeps 4

View all photos for Suite Presidential with Sea View

Enjoy a spacious room with a large bed, separate seating area, and ocean views through a glass door.

Suite Presidential with Sea View

  • 114 sq m
  • Sea view
  • Sleeps 6

View all photos for Room Superior with Partial Sea View

Relax in a spacious room with a large bed, flat-screen TV, and ocean view.

Room Superior with Partial Sea View

  • 25 sq m
  • Partial sea view
  • Sleeps 4

Similar properties

Exterior

The Royal Haciendas All Inclusive

  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.6 out of 10, Excellent, 1,827 reviews
The price is £184
includes taxes & fees
4 Sept - 5 Sept
The Royal Haciendas All Inclusive
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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Playa del Carmen Maritime Terminal - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Playacar Beach - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 5 min walk - 0.5 km
  • Playacar Golf Club - 2 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.1 miles/19.5 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Carl’s jr Playa - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Krispy Kreme - ‬3 min walk
  • ‪Tributo Restaurante & Bar - ‬3 min walk
  • ‪Senor Frog's - ‬4 min walk

About this property

Playacar Palace All Inclusive

At Playacar Palace All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll only be steps from Playa del Carmen Maritime Terminal. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 3 restaurants, and the 2 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious property include a poolside bar, a fitness centre and a sauna. The helpful staff and location get great marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, French, Portuguese, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 201 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
    • Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Free full breakfast each morning 7 AM–11:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Shopping
  • Pool table
  • Access to nearby outdoor pool
  • Bike rentals nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba-diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Accessible airport shuttle
ROOM

Room amenities

Be entertained

  • IPod docking station
  • 21-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Jetted
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
STAR_OUTLINE

Special features

Spa

Awe Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. Guests under 18 years old are not allowed in the spa.
MONETIZATION_ON

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 49 per person (return)

Children & extra beds

  • Airport shuttle service for children up to age 17 costs USD 49 (return)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the hot tub
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope
HELP_OUTLINE

Frequently asked questions

Does Playacar Palace All Inclusive offer free cancellation for a full refund?

Yes, Playacar Palace All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Playacar Palace All Inclusive?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Playacar Palace All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Playacar Palace All Inclusive?

Yes, there's free self and valet parking.

Is an airport shuttle service offered by Playacar Palace All Inclusive?

Yes, an airport shuttle is available. The charge is USD 49 per person return.

What are the check-in and check-out times at Playacar Palace All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.

Is there an on-site casino at Playacar Palace All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (13-min walk) is nearby.

What is there to do at Playacar Palace All Inclusive and nearby?

Have fun with activities such as cycling, parasailing and scuba-diving, and practise your swing at the nearby golf course. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Playacar Palace All Inclusive also has 2 bars, a sauna and a steam room, as well as a garden and access to a nearby outdoor pool.

Are there restaurants at or near Playacar Palace All Inclusive?

Yes, there are 3 on-site restaurants.

Does Playacar Palace All Inclusive have rooms with private hot tubs?

Yes, each room has a jetted bath.

What's the area around Playacar Palace All Inclusive like?

Playacar Palace All Inclusive is a short 7-minute walk from Playa del Carmen Main Beach and 3 minutes' walk from Quinta Avenida. The local area is good for families and and our guests say that it is very walkable.

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Playacar Palace All Inclusive Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Service staff
Food
Location
Room
Beach
Restaurant
Drinks
Family friendly
Water
Recreation

What guests liked

  • Dining options were excellent with great food, good variety, and attentive staff at the restaurants. (13 reviews)
  • The all-inclusive experience offered excellent food, drinks, and amenities with friendly and accommodating staff. (15 reviews)
  • The spa experience was amazing, providing a relaxing and rejuvenating experience for guests. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Nice place
Sama, 5-night trip

10/10 Excellent

This was one of our best family vacation yet. Great options for food. Place was very clean and thr staff were very helpful.
Emmanuel, 5-night trip

10/10 Excellent

Great service friendly people shopping area around great vibes
Daniel, 3-night trip

10/10 Excellent

All the staff were very attentive and friendly! The resort food options were wonderful and tasty! I will definitely be back!
Carmen, 5-night trip

10/10 Excellent

Great Service
Jorge, 4-night trip

10/10 Excellent

Very nice small resort conveniently located. It is a block away to the port to go to Cozumel. Food was EXCELLENT! and staff is very friendly. I wish the pool was bigger. We went to Cozumel palace ( sister hotel) and spend the day at the beach and pool there.
Jorge, 4-night trip

6/10 Okay

Hotel right on beach, great location, good restaurants, nice rooms. One pool which had dirty ring around it, smell from seaweed on beach was very strong (I know it’s nature however did make us feel ill), very little to do at hotel.
Frances, 4-night trip

8/10 Good

The staff, the services, the food, the Spa, the drinks excelent, very friendly staff, great locatiin near of 5ta Avenida with shopping options and just 2 block of PortbofvFerry to go Cozumel , the pool and lobby area just need a little upgrade, this is the only issue about hotel
Neli, 5-night trip

8/10 Good

Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
John, 5-night trip

10/10 Excellent

I like that recruiting for time share don’t bother you like an another resorts. And the facilities were very nice.
Marcia, 5-night trip

10/10 Excellent

The dining options were amazing at Playacar, from the Buffet to the restaurants. The standout for us was the Madremia restaurant. The servers were so knowledgeable and provided amazing options. The mixologists at the restaurant were next level!
Alejandra, 5-night trip

10/10 Excellent

We had such a great time, the food was delicious, our room was super clean, all the staff were super nice and welcoming. Eric, ingrid and Perla at the pool, Ivan at Madre Mia restaurant, and of course the people who had our room nice and clean every day. Location was super convenient since we were just close to the ferry tp go to Cozumel and 10 minutes away from Xcaret.
Lady, 5-night trip

2/10 Terrible

Bad smell, resort credits is a scam, they charge you 18% service fee from credit card, everything is over priced. aggressive sells on packages
The beach has piles of rotten seaweeds. The whole hotel smells like bad eggs
Yuan, 5-night trip

10/10 Excellent

Excellent service
Salim, 6-night trip

10/10 Excellent

Lovely staff. Beautiful property.
candice michelle, 4-night trip

10/10 Excellent

This resort is located in a great spot. Walk into town and do some shopping or grab something at the Farmacia. Catch the ferry to Cozumel, or take a tour to Tulum which is less than an hour away.
Casey, 4-night trip

10/10 Excellent

Clean,safe all around a very nice place
Sandra, 7-night trip

10/10 Excellent

Good location and excellent staff
Argiris, 14-night trip

10/10 Excellent

Great food and drinks. Staff is super friendly. I wish there was a better beach area.
Charlotta, 4-night trip

10/10 Excellent

All Staff was super friendly and helpful. Treated us like kings. Service was excellent
Alan, 6-night trip

4/10 Poor

We didn’t like our room and the refrigerator didn’t work.
Omar, 7-night trip

10/10 Excellent

Had a great time at Playacar Palace. Would go again. Staff was great and the property was well maintained. Very happy with the experience.
Kavin, 6-night trip

10/10 Excellent

Everything about our 5 night stay was perfect. The resort is super clean, every employee was outstanding, from the check in to the wait staff, recreation staff, housekeeping, and bar tenders.
Sonya Maria, 5-night trip

10/10 Excellent

Excellent location and cleanliness far exceeded our expectations.
Jaime, 4-night trip

10/10 Excellent

The service was exceptional, the entire property was impeccably clean, and the staff were friendly and attentive throughout our stay. We had a wonderful experience overall. The only downside was the presence of a large amount of sargassum on the beach, but of course, that’s a natural occurrence and beyond the hotel’s control.
Quynh Dao, 1-night trip