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Eurostars Hacienda Vista Real Hotel

3.5 star property
Hotel with outdoor pool, near Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Eurostars Hacienda Vista Real Hotel

Front of property
Outdoor pool
Suite | In-room safe, laptop workspace, soundproofing, free WiFi
Outdoor pool
In-room safe, laptop workspace, soundproofing, free WiFi

Reviews

8.2 out of 10

Very good

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Non-smoking
    Non-smoking
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Swim-up bar
  • Room service
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Water dispenser
  • Living plant wall
Feel at home
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Bath or shower
The price is £58
includes taxes & fees
25 Nov - 26 Nov

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Communicating Double Rooms 4 adults + 1 child

In-room safe, laptop workspace, soundproofing, free WiFi

Communicating Double Rooms 4 adults + 1 child

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
2 bedrooms
Private bathroom
Eco-friendly toiletries
Hairdryer
  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds

View all photos for Double Room Premium with Terrace

In-room safe, laptop workspace, soundproofing, free WiFi

Double Room Premium with Terrace

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 63 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Family Room (2 Adults and 2 children)

In-room safe, laptop workspace, soundproofing, free WiFi

Family Room (2 Adults and 2 children)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Communicating Double Rooms 4 adults

In-room safe, laptop workspace, soundproofing, free WiFi

Communicating Double Rooms 4 adults

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
2 bedrooms
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Queen Bed

View all photos for Communicating Double Rooms 3 adults + 3 child

In-room safe, laptop workspace, soundproofing, free WiFi

Communicating Double Rooms 3 adults + 3 child

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
  • Sleeps 6
  • 1 Queen Bed and 2 Double Beds

View all photos for Deluxe Double Room

In-room safe, laptop workspace, soundproofing, free WiFi

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Communicating Double Rooms 4 adults + 2 child

In-room safe, laptop workspace, soundproofing, free WiFi

Communicating Double Rooms 4 adults + 2 child

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
2 bedrooms
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 90 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed

View all photos for Family Room (3 Adults and 1 child)

In-room safe, laptop workspace, soundproofing, free WiFi

Family Room (3 Adults and 1 child)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

In-room safe, laptop workspace, soundproofing, free WiFi

Family Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
  • 63 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Communicating Double Rooms 3 adults + 2 child

In-room safe, laptop workspace, soundproofing, free WiFi

Communicating Double Rooms 3 adults + 2 child

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds

View all photos for Suite

Suite | In-room safe, laptop workspace, soundproofing, free WiFi

Suite

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
2 bedrooms
Private bathroom
Eco-friendly toiletries
  • 90 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Communicating Double Rooms 5 adults

In-room safe, laptop workspace, soundproofing, free WiFi

Communicating Double Rooms 5 adults

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
2 bedrooms
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 90 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Queen Bed

View all photos for Communicating Double Rooms 2 adults + 3 child

In-room safe, laptop workspace, soundproofing, free WiFi

Communicating Double Rooms 2 adults + 3 child

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds

View all photos for Family Room (3 Adults)

In-room safe, laptop workspace, soundproofing, free WiFi

Family Room (3 Adults)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 63 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Communicating Double Rooms 5 adults + 1 child

In-room safe, laptop workspace, soundproofing, free WiFi

Communicating Double Rooms 5 adults + 1 child

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
2 bedrooms
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 90 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed

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About the area

Map
Paseo Chichen Itza Retorno 3 Playacar, Riviera Maya, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Golf Club - 10 min walk - 0.9 km
  • Quinta Avenida - 4 min drive - 1.9 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 2.0 km
  • Playacar Beach - 5 min drive - 2.5 km
  • Playa del Carmen Main Beach - 9 min drive - 2.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/20 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Don Rafael - ‬5 min drive
  • ‪Casa Sofia - ‬14 min walk
  • ‪Rolandi's - ‬14 min walk
  • ‪Don Sirloin Playacar - ‬15 min walk
  • ‪Lara & Luca - ‬13 min walk

About this property

Eurostars Hacienda Vista Real Hotel

When you stay at Eurostars Hacienda Vista Real Hotel, you'll be a short five-minute drive from Quinta Avenida and Playa del Carmen Maritime Terminal. After splashing around at the outdoor pool, you can unwind with a drink at the swim-up bar. Other highlights include a terrace and a garden.

Languages

English, Spanish

At a glance

Hotel size

  • 77 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Swim-up bar
  • Room service
  • Water dispenser

What to do

  • Beach nearby
  • Golfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 2 buildings/towers
  • Built in 2004
  • Garden
  • Terrace
  • An outdoor pool
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • 20 steps to reach property

Room amenities

Be entertained

  • LED television

Home comfort

  • Air conditioning

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 1.96 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 7 AM to 5:00 PM

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Eurostars Hacienda
Eurostars Hacienda Vista Real
Eurostars Hacienda Vista Real Hotel
Eurostars Hacienda Vista Real Hotel Playa del Carmen
Eurostars Hacienda Vista Real Playa del Carmen
Eurostars Vista Real
Hacienda Vista Real
Hacienda Vista Real Hotel
Hotel Eurostars Hacienda Vista Real
Hotel Hacienda Vista Real

Frequently asked questions

Does Eurostars Hacienda Vista Real Hotel offer free cancellation for a full refund?
Yes, Eurostars Hacienda Vista Real Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Eurostars Hacienda Vista Real Hotel?
Yes, there's an outdoor pool. Guests have pool access from 7 AM to 5:00 PM.
Are pets allowed at Eurostars Hacienda Vista Real Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Eurostars Hacienda Vista Real Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Eurostars Hacienda Vista Real Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Eurostars Hacienda Vista Real Hotel?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Eurostars Hacienda Vista Real Hotel?
No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min drive) is nearby.
What is there to do at Eurostars Hacienda Vista Real Hotel and nearby?
Eurostars Hacienda Vista Real Hotel has an outdoor pool and a garden.
What's the area around Eurostars Hacienda Vista Real Hotel like?
Eurostars Hacienda Vista Real Hotel is a short 10-minute walk from Playacar Golf Club and 17 minutes' walk from Xaman Ha Aviary.

Eurostars Hacienda Vista Real Hotel Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Juan Daniel, 3-night trip
Verified Expedia guest review

8/10 Very good

Great option far from the crowds.
Carlos, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Charming
Craig, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Quiet place Perfect for us
Jeison, 3-night family trip
Verified Expedia guest review

6/10 Good

Like: friendly staff. Nice place. Don't like: Hard to find, there are not a sign to indicate where is the hotel and for a foreign it s not evident. The food was too simple and taked a lot of time. The bathroom doesn't have air extractor, the shower splash out alll the place.
Verified Expedia guest review

8/10 Very good

Quite location
YVONA, 8-night romance trip
Verified Expedia guest review

4/10 Fair

2-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful ambiance, great breakfast, borders a golf course in a quiet area of Playacar. They give you wrist bands to use facilities of a small beach sister hotel in downtown. Overall lovely experience, would go back.
1-night trip with friends
Verified Orbitz guest review

10/10 Exceptional

Absolutely amazing !!! Will defiantly be going back. Everyone so friendly. Anything you need they help you out. Such a peaceful little place to go !! Thanks so much for the great week!! Roceta and Andrew absolutely amazing !!
7-night family trip
Verified Expedia guest review

4/10 Fair

The location and staff of the this hotel is not bad at all. the problem is the lack of maintenance and cleanliness of the rooms. All this falls under management care. The TV has horrible signal, the breakfast was just OK the pool was OK although the ambient is great. The room tub was never properly clean, our room had an ant problem and were switch to a different room and the sheets were flip from one side to the other an not replace for clean ones. They do have the staff who is friendly to do the works but if management does not care about the little details then it will never get done.
Ray, 6-night family trip
Verified Expedia guest review

8/10 Very good

Rooms are big and clean. Staff is friendly Pool is dirty Breakfast is really good!
2-night family trip
Verified Expedia guest review

2/10 Poor

It would be a 0 star if I could but their cleaning lady was pretty awesome. Atleast we had a clean room each night. Very old and uncomfortable mattress, very old pillows that went pancake thin. We had cold water the first 3 of the 11 nights. The hot tube never worked the whole time, pool had dirty traps every day, empty bar that never was manned, very cool outside grill/cook area that was run down and broken. Their morning breakfast buffet had a good selection but it looked like the same stuff that was put out the morning before and just reserved. Over all the hotel looked like it used to be a great place back in the day and now its run down and half working. Even apon checking out the guy didnt care about us just saying very good.
11-night romance trip
Verified Expedia guest review

4/10 Fair

The entrance of the property was very welcoming and nicely decorated. once we got to our room which was the biggest room that they had available we noticed water damage damage to door frames door that didn't close windows that didn't close all the way so mosquitoes were able to get into our room. Not all sliding doors to the patios locked so our room was unsecured. there was an ant hole in the wall there is ants in the room chip paint we use the shower we had no hot water the first day we were not notified by the staff but they were aware of the issue on our second and third day there the Wi-Fi internet was not working the breakfast options very good.
2-night romance trip
Verified Expedia guest review

4/10 Fair

The only good thing is the amount of space. The walls are stained , the faucets yo showers are old and justy. The shower head broke on the 2nd night, they moved us 2 different rooms. Where the AC's weren't working.
6-night family trip
Verified Expedia guest review

6/10 Good

Lorena, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

5-night trip
Verified Expedia guest review

6/10 Good

The hotel is privately located which is a plus but the ac for the living room didn’t work! Most of the door knobs were loose and our toilet for the room didn’t flush very good and every time I went to the front office to get someone to come and help us because at one point it completely clogged, they said “Yeah I’ll send someone but no one ever came!” Very disappointing!
3-night family trip
Verified Travelocity guest review

10/10 Exceptional

I love thIs hotel, almost everything was perfect, and let me clarify the almost part, the people at the reception was amazing, Joshua went above and beyond to make sure our stay there was pleasant, we got there late afternoon and my family was hungry, and this is the almost part, the hotel doesn’t have a lobby, so you have to carry your luggage from the street to the front desk, and the hotel doesn’t have a restaurant either, nor a deli to order food at any time, but they do have one in the mornings for breakfast only, but the local restaurants delivered to your room and the prices were very affordable, is worth to mention that the people at the breakfast restaurant, were too amazingly polite and attentive, the pool was kind of small compared to all the other hotels here at the Cancun area, but it was never too crowded and my grandkids had a wonderful time ( so did I ) So the downside. 1- no lobby 2- no restaurants Everything else, AMAZING
VictorG, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

it was a great room so much better than I expected. we got to eat breakfast pool side and beautiful views
2-night romance trip
Verified Expedia guest review

8/10 Very good

was ok nice service. very good staff, hotel out zone the beach , security very well .
6-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Very clean, big, good service, delicious breakfast
5-night family trip
Verified Expedia guest review

8/10 Very good

Quiet hotel in a residential area, lovely pool & staff, with a great room, could do with a restaurant or bar to liven things up a little, loads of local wildlife to see (iguanas, agoutis, coutis), but bit of a mosquito problem due to lake on adjacent golf course - take lots of repellent! Overall an enjoyable place to stay with decent buffet breakfasts included 😎
Max, 15-night romance trip
Verified Expedia guest review

8/10 Very good

The property was beautiful The room we had was just ok. Shower drain was slow and backed up. Only was there for one night so wasn’t a huge deal
1-night romance trip
Verified Expedia guest review

8/10 Very good

Too much construction going on but overall I liked the property. Did not like that I did not ask to have my room cleaned and someone when in to clean it. Felt my privacy was invaded
3-night romance trip
Verified Expedia guest review