Dreams Jade Resort & Spa - All Inclusive

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Private beach, white sand, sun-loungers, beach volleyball
3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Overview of Dreams Jade Resort & Spa - All Inclusive

VIP Access

Dreams Jade Resort & Spa - All Inclusive

4.5 star property
Puerto Morelos beachfront property with spa, beach bar

8.2/10 Very good

1,000 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580
Main amenities
  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 3 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 3 outdoor pools
  • Nightclub
  • 2 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Steam room
  • Beach sunloungers
Feel at home
  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the waterfront
  • Maroma Beach - 34 min drive
  • Tres Rios Ecopark - 29 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 22.2 miles/35.8 km

About this property

Dreams Jade Resort & Spa - All Inclusive

Dreams Jade Resort & Spa - All Inclusive offers a private beach where you can enjoy volleyball, beachside drinks and sunloungers, plus you'll have access to on-site surfing/body boarding, sailing and kayaking. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Carnival Buffet, one of 7 restaurants, offers a beachfront location, and serves lunch and dinner. Other highlights at this luxurious property include 2 swim-up bars, a nightclub and a poolside bar. The pool and helpful staff get good marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

At a glance

Hotel size

  • 550 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Supervised childcare*

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–11:00 AM
  • 7 restaurants
  • 3 bars/lounges
  • 2 swim-up bars
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Mini golf
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • On a private beach
  • Tennis
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Mini golf
  • Kayaking
  • Sailing
  • Surfing/body boarding
  • Shopping
  • Bike tour information
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Skydiving nearby

Working away

  • Business centre
  • Meeting room
  • Co-working spaces
  • Conference centre (10710 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sunloungers
  • Pool loungers
  • Pool umbrellas

Facilities

  • 9 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 3 outdoor pools
  • Arcade/games room
  • Bike parking
  • Full-service spa
  • Nightclub
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Spa

Now Spa by Pevonia has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily.

Dining

Carnival Buffet – This beachfront buffet restaurant serves lunch and dinner. A children's menu is available.
Capers Rest. (Italian) – This fine-dining restaurant only serves dinner.
CinCin Rest (Adults only) – This fine-dining restaurant only serves dinner.
Mercure Rest (French) – This fine-dining restaurant only serves dinner.
Tamarindo Rest (Mexican) – This fine-dining restaurant only serves dinner.

Awards and affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.5 per accommodation, per night

Optional extras

  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Supervised childcare is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 65 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Access to the nearby Gran Coral Riviera Maya Golf course is included in the room rate. Transportation to the golf course is not provided.
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

Also known as

Now Jade All Inclusive
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
Now Jade Riviera Cancun Hotel Puerto Morelos
Now Jade Riviera Cancun Resort Spa
Dreams Jade Resort Spa All Inclusive
Now Jade Riviera Cancun Resort Spa All Inclusive
Dreams Jade Resort & Spa - All Inclusive Puerto Morelos
Now Jade Riviera Cancun Resort Spa Optional All Inclusive
Dreams Jade Resort & Spa - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

8.2

Very good

8.9/10

Cleanliness

8.9/10

Staff & service

8.1/10

Amenities

8.5/10

Property conditions & facilities

8.3/10

Eco-friendliness

8/10 Very good

Great Stay Minus Theft
We were having a great time up until it was time to leave. It was then that we noticed a pair of Beats Headphones had been stolen during one of the daily room cleanups. We tried speaking to someone, management at the hotel and they were very nonchalant about it as if it had nothing to do with them. When we asked to speak to a higher up they ignored us and hung up when we called with further attempts. All else aside, the stay wasn't shabby at all. The service (for the most part) was excellent. Rafael at the breakfast buffet area was super sweet ant attentive to all our needs. He recognized us daily and made sure we had everything we needed for breakfast. Most of the staff was sweet. Reservations for the Hibachi are nearly impossible to make for anything less than a 3-4 day stay. The French restaurant was a little eh. The hostss didn't see to be as friendly as we needed. 5 PM is an easy time to get seated for an early dinner. If you wait until 7PM you will be waiting 1-1.5 hours at most of these places. Don't underestimate the buffet. Breakfast is great and the dinner has a few made to order options that are different each day. The resort is definitely family friendly and suitable for just about everyone. Again, great stay minus the theft. I wouldn't be leaving this review if we weren't 100% sure. Choose this place and you probably won't regret it, just please guard your valuables and put them in the safe box located in the room.
Kimberley, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Autumn, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved everything, just wished there were more restaurant choices. And a choice to have tropical view with adjourning rooms.
Yelva, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

This place has gone WAY downhill. My first visit was in 2015 and the staff, food and rooms were great. Fast forward to my 3rd visit 2 weeks ago and I officially won’t be staying there anymore. The bathroom had mold, the food selections at the Buffett were horrible and had no variety whatsoever. Drinks were super sweet with barely any alcohol. Just all around bad. I really liked this place initially so it’s sad to see where it’s gone.
Alese, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Loved the layout of the property. I really wanted to like the on site food but only Spice and Tamarindo were good and the rest were okay to bad, bad being the pizza at Castaways. Staff was great, pools were great as well. Still a memorable vacation, loved the spa.
Trevor, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Nice
Woojin, 2-night trip
Verified Expedia guest review

6/10 Good

I didn’t get any benefits nothing was out of the ordinary they are all busy trying to sell you packages/timeshares. On nights that they are selling stuff outside everyone is begging to sell you things. And if you’re looking to party this place is definitely not it, everything is to far and expensive there are a lot of older couples and kids.
Oritt, 6-night trip with friends
Verified Expedia guest review

2/10 Poor

First time out the country! The WORSE experience! They have an amazing welcoming entrance. Once you get the key to your room thats it! Some staff is friendly some is not. EVERYONE wants tips! And will mention it. We didnt know it was two sides of the restaurant. Went to our room put our things down! Walked around the resort maybe a hour. Came back locked out. They had us SO far from the front desk. We walked back twice both times them telling us our key works. Third time the manager went with us! Were talking 3/4 hours locked out our room. At first they were blaming us saying we put a security code on the door! But HOW? Then realized after 40min to an hour of standing outside the room. The keypad wasn’t working. They sent us to the preferred side. Were its a little better! It took staff an hour to come and bring us to the new room that they said would be available just waiting on a bells men for our bags! The view was partial ocean view. We paid for ocean view! The hot tub was on the balcony. DIRTY! Never used! And the preferred side was almost a senior citizen side! Wasnt walking for younger peach and NO where to sit. Starting 6 am all the older people will sit around the pool. Or put a placement on chairs and leave for hours. The other side was actually better if your looking for people to actually have fun with. Again the while resort was mostly older peaceful 60 and over. The food was OKAY! Again everyone is looking for tips! And will stand and wait til giving a tip.
Sabrina Ashley C, 3-night trip with friends
Verified Expedia guest review

6/10 Good

Justin, 3-night trip
Verified Expedia guest review

8/10 Very good

Overall we had a great stay. We had heard great things about the Dreams properties and this one did not disappoint. Buffet was very good, the staff were great, shout out to EDGAR, the food was good and eating outside overlooking the ocean was fantastic! Our favourite restaurant was Spice and the rest were just okay. Pool area was nice, could probably use more umbrellas. We enjoyed the live music through out the week, lots of great talent. Seaweed is a problem however they are doing everything possible to keep up with it so kudos to this team for all their efforts, it did not go unnoticed.
Pamela, 8-night romance trip
Verified Expedia guest review