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JOIA Paraíso by Iberostar - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront resort with golf course, near Playa Paraiso Golf Course

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your current months are December, 2024 and January, 2025.
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January 2025

Photo gallery for JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Panoramic Suite, Oceanfront (Butler Suite) | Beach/ocean view
Aerial view
Suite, Oceanfront (Corner, Butler Suite) | Balcony
Exterior
Lobby
VIP Access

Reviews

9.4 out of 10

Exceptional

Guests liked:

Friendly staff, property condition

Popular amenities

  • Casino
    Casino
  • Bar
    Bar
  • Non-smoking
    Non-smoking
  • Pool
    Pool
  • Free breakfast
    Free breakfast
  • Spa
    Spa
Main amenities
  • Daily housekeeping
  • Golf course
  • On the beach
  • Casino
  • 20 restaurants and 6 bars/lounges
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Nightclub
  • Health club
  • Sauna
  • Steam room
  • Beach umbrellas
Feel at home
  • Private bathroom
  • Separate bath and shower
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Suite

View from room

Suite

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Frette Italian bed sheets
Down duvet
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite)

Suite, Oceanfront (Butler Suite) | Terrace/patio

Suite, Oceanfront (Butler Suite)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Pool View

Suite, Pool View | Balcony

Suite, Pool View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Corner, Butler Suite)

Suite, Oceanfront (Corner, Butler Suite) | Balcony

Suite, Oceanfront (Corner, Butler Suite)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Frette Italian bed sheets
Down duvet
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Romantic Villa, Private Pool (Butler Service)

Romantic Villa, Private Pool (Butler Service) | View from room

Romantic Villa, Private Pool (Butler Service)

Highlights

Furnished patio
Private plunge pool
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 194 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Upper Floor)

Suite (Upper Floor) | Garden view

Suite (Upper Floor)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

Panoramic Suite, Oceanfront (Butler Suite) | Terrace/patio

Panoramic Suite, Oceanfront (Butler Suite)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite, Oceanfront (Butler Suite, Beach Access)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
Ceiling fan
Down duvet
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Frette Italian sheets, premium bedding, down duvets, free minibar

Last room available

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Frette Italian bed sheets
Down duvet
Blackout curtains
Ceiling fan
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Suite, Pool Access

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite, Pool Access

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
Ceiling fan
Down duvet
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Promo)

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite (Promo)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Frette Italian bed sheets
Down duvet
Blackout curtains
Ceiling fan
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

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About the area

Map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710

What's nearby

  • Paradise Beach - 14 min walk
  • Playa Paraiso Golf Course - 8 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive
  • Tres Rios Ecopark - 18 min drive
  • Maroma Beach - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 17.1 miles/27.5 km

Restaurants

  • ‪La Laguna - ‬8 min walk
  • ‪Snake Bar At Iberostar Maya - ‬6 min walk
  • ‪Alberca - Pool - Bar - ‬1 min walk
  • ‪Cena Trattoria By el Faro - ‬10 min drive
  • ‪Huama - ‬14 min drive

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

At JOIA Paraíso by Iberostar - Adults Only - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and yoga, plus you'll be within a 15-minute drive of Cirque du Soleil Boutique at Vidanta Riviera Maya. There's plenty of fun with the 2 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Venecia, one of 20 restaurants, serves Italian cuisine and is open for dinner. Other highlights at this luxurious resort include 6 bars/lounges, a golf course and a casino. Fellow travellers like the helpful staff and overall property condition.

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to on-site golf course
Use of golf cart

Lessons/classes/games

Aerobics
Pilates

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, French, German, Spanish

At a glance

Hotel size

  • 310 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

What to do

  • Golf privileges
  • On the beach
  • Tennis lessons
  • Beach yoga
  • Pilates classes
  • Golf lessons
  • Kayaking
  • Parasailing
  • Sailing
  • Scuba diving
  • Snorkelling
  • Windsurfing
  • Evening entertainment
  • Shopping
  • Pool table
  • Ping pong
  • Bike tour information
  • Free use of nearby fitness centre
  • Ecotours nearby

Working away

  • Business centre
  • 4 meeting rooms
  • Conference centre (37835 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on-site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • Golf course on-site
  • Golf driving range on-site
  • 2 outdoor pools
  • An indoor pool
  • Shopping centre on-site
  • Casino
  • Full-service spa
  • Golf clubhouse on-site
  • Golf pro shop on-site
  • Nightclub
  • 4 casino gaming tables
  • 25 casino slot machines
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Lift
  • Lift door width (centimetres): 110
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 110

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Jetted
  • Separate bath and shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling

Special features

Spa

Spa Sensations has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is open daily.

Dining

Venecia – This restaurant specialises in Italian cuisine and only serves dinner.
Haiku – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Bella Vista – This buffet restaurant serves breakfast and dinner. Open daily.
Tonis Surf and Turf – This restaurant specialises in international cuisine and only serves dinner. Open daily.
La Brisa – This restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property is professionally cleaned.

Also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

Frequently asked questions

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, JOIA Paraíso by Iberostar - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?
Yes, there are 2 outdoor pools and an indoor pool.
Are pets allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?
Yes, there's a casino, featuring 25 slot machines and 4 gaming tables.
What is there to do at JOIA Paraíso by Iberostar - Adults Only - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, parasailing and sailing, and practise your swing at the golf course. Additional recreation on-site includes Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. JOIA Paraíso by Iberostar - Adults Only - All Inclusive also has 6 bars, a casino and a nightclub, as well as an indoor pool, a sauna and a steam room.
Are there restaurants at or near JOIA Paraíso by Iberostar - Adults Only - All Inclusive?
Yes, there are 20 on-site restaurants, featuring Italian cuisine.
Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
What's the area around JOIA Paraíso by Iberostar - Adults Only - All Inclusive like?
JOIA Paraíso by Iberostar - Adults Only - All Inclusive is located a short 14-minute walk from Paradise Beach.

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Jaren, 5-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Jennifer, 5-night trip
Verified Expedia guest review

8/10 Very good

Beautiful property! Quiet get away!
Elizabeth, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Beautiful, natural landscaping.
Linda, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice beach access, beautiful pools, relaxing atmosphere and great staff,
Marite, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Maritza, 5-night trip
Verified Expedia guest review

4/10 Fair

Pavel, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing all around
Verified Expedia guest review

10/10 Exceptional

Sriharsha, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property! Good Food!Excellent service!
Leticia, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nazilya, 9-night trip
Verified Expedia guest review

10/10 Exceptional

Staff was the best.
Pete, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Monica, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

.
Amilcar, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

one of only a few AI resorts I would go back to for a second time.
Devereau, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Service was great, very clean, very prompt and friendly staff, lots of options for food, pools, drinks, atmospheres. Like any resort, only reason to remove a star was for the food. It’s hard to have several restaurants and produce high quality food across the board, undstansable, but I would rate food alone anywhere from 5-7 out of 10. Occasional good food item but not consistent.
Oliver, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

You will not find anywhere better than what you will have it at the Grand. Luis, Mauro, Alexander, Ruben, and Antonio were our Butlers. Amazing. Christian was our server every day at the buffet and remembered our preferences and had them without asking. Armando who barbecued at the pool every day was such a good guy and was such a nice treat at the pool. Jorge was great at the front and helped with transportation anywhere we needed. Aunice, the manger of La Breza was great as well. Was at the resort for 8 days and not one single issue with anyone on staff. So many hidden little gems on this property that it is somewhere we are already planning our return! Thanks for setting the bar so high and cant wait to see our second family again! Anyone complaining about this staff or this place are just complainers and looking for something free in my opinion.
Robert, 8-night romance trip
Verified Expedia guest review

6/10 Good

Bob, 5-night trip
Verified Hotels.com guest review

8/10 Very good

It was wonderful.
Brenda Ann, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jamie, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Exceptional resort
Jennifer, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Best hotel we have ever stayed at
Ruben van der, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The service staff is very attentive, great customer service ! Jonathan at pool bar is awesome !!
Allen, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Dorian, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful place, so beautiful, and the staff is very helpful, ask and they will do it. This is our 5th time visiting this resort, The room we choose was ocean front and all you see from your window is the beautiful Caribbean Sea. One word for management, please try to talk to your chefs that most people from the USA eat their steak medium to medium rare. Sun h a waste for an expensive cuts of meat to be always cooked well done.
Nagy, 4-night romance trip
Verified Expedia guest review