Grand Riviera Princess - All Inclusive

5.0 star property
Playa del Carmen beachfront property with 9 restaurants, water park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Riviera Princess - All Inclusive

Ping pong, music library
Aerial view
Sports facility
On the beach, white sand, sun-loungers, beach umbrellas
Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout curtains
VIP Access

Reviews

8.0 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Pool
  • Free breakfast
  • Spa
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 beach bars
  • 3 poolside bars and 9 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 12 outdoor pools and indoor pool
  • Water park
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 6 outdoor tennis courts
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
The price is £198
includes taxes & fees
3 Dec - 4 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

Suite With Jacuzzi and Outdoor Shower

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
LED TV
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

Super Saver

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Ceiling fan
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

Family Room

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 59 sq m
  • Sleeps 5

Room

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Flat-screen TV
  • 59 sq m
  • Sleeps 5

Deluxe Room, Pool Access (Pool View)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Flat-screen TV
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Suite (with 2 Jacuzzies)

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Deluxe Room, Garden View

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

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About the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 5 min drive - 2.0 km
  • Gran Coyote Golf - 6 min drive - 3.5 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.6 km
  • Playa del Carmen Main Beach - 11 min drive - 8.6 km
  • Punta Esmeralda Beach - 12 min drive - 5.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13 miles/21 km

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

At Grand Riviera Princess - All Inclusive , you can spend time at the beach enjoying beach umbrellas, volleyball and sunloungers, plus you'll be within a 15-minute drive of Quinta Avenida. There's plenty of fun with the 12 outdoor pools and water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Buffet Verde, one of 9 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious property include 2 beach bars, an indoor pool and a nightclub. Fellow travellers say great things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to on-site nightclubs
On-site live performances

Languages

English, French, German, Spanish

At a glance

Hotel size

  • 674 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–11:30 AM
  • 9 restaurants
  • 9 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Water park access (surcharge)
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Lifeguard on-site

What to do

  • On the beach
  • Tennis lessons
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Archery
  • Kayaking
  • Snorkelling
  • Evening entertainment
  • Shopping
  • Pool table
  • Ping pong
  • Scuba-diving nearby

Working away

  • 5 meeting rooms
  • Conference space (5425 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2007
  • ATM/banking
  • Garden
  • Terrace
  • Health club
  • 12 outdoor pools
  • An indoor pool
  • Water park access (surcharge)
  • Full-service spa
  • Nightclub
  • Hot tub
  • 6 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Music library
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Dining

Buffet Verde – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería – This theme restaurant specialises in local and international cuisine and only serves dinner. Reservations are required. Open daily.
Mamma Mia – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue – This theme restaurant only serves dinner. Reservations are required. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Late checkout can be arranged for an extra charge of USD 50 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.

Also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Frequently asked questions

Does Grand Riviera Princess - All Inclusive offer free cancellation for a full refund?
Yes, Grand Riviera Princess - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Riviera Princess - All Inclusive ?
Yes, there are 12 outdoor pools, an indoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Grand Riviera Princess - All Inclusive ?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Grand Riviera Princess - All Inclusive ?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Riviera Princess - All Inclusive ?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge of USD 50 (subject to availability).
Is there an on-site casino at Grand Riviera Princess - All Inclusive ?
No, this property doesn't have a casino, but Riviera Gran Casino (12-min drive) is nearby.
What is there to do at Grand Riviera Princess - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, archery and snorkelling and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, basketball and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 12 outdoor swimming pools. Grand Riviera Princess - All Inclusive also has 3 swim-up bars, 3 poolside bars and a nightclub, as well as a sauna, a steam room and a garden.
Are there restaurants at or near Grand Riviera Princess - All Inclusive ?
Yes, there are 9 on-site restaurants, featuring international cuisine.
Does Grand Riviera Princess - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Marcela, 5-night trip
Verified Hotels.com guest review

4/10 Fair

Stephane, 12-night trip
Verified Hotels.com guest review

10/10 Exceptional

daniel, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing All Inclusive Resort
Upon arrival, the service was great, the staff were all friendly, helpful, and informative. When arriving they make sure to get you and your luggage checked in quickly, so you’re able to enjoy your stay as possible. Drinks, food, shows and service were wonderful. They also have a shuttle ($4/per person) to take you down to Playa Del Carmen, an endless streets of vendors, restaurants and shops. Beach access and a ton of activities + excursions (at an extra costs). Great choice for an all inclusive!
Playa Del Carmen
Play Del Carmen // Beach Access
Playa Del Carmen // Beach Access
Grand Riviera Princess (Room/Pool Area)
Cristina, 7-night trip
Verified Hotels.com guest review

8/10 Very good

This is not a bad place to stay.
Pros Lots of pools, chairs, and beach. Could be the time of year but not crowded. Lots of bars and bar tenders. You generally must go to a bar for service but they were there to serve. Lots of places to eat with a variety of resturants and buffets with long hours. Food was available from 6am to 11pm. Swim up rooms are great. Lots of places to sit and talk. Cons Super smart animals. Great for photos but they will get in you bags at the pool and beach and get in your room if you dont latch the door or while housekeeping is in your room. Housekeeping can just walk in. Big place so they are cleaning on a rotating schedule and into the evening. Get a door block. Food was hit or miss. I loved some of the preparations but the misses were big. Piles of warm sushi, grilled vegetables in oil water, sausages that were cooked into firewood. TIPS Lots of photo opportunities so be prepared. If ypu like taking pics or if you are an artist of any type. Be prepared to walk. Big resort but worth it. The room hallways connect so you can stay dry in the rain or stay out of the sun. Learn the map so you dont miss out on all the things offered. For families there are lots of kid things, for couple lots of privacy. The is not a lot of entertainment in the evening so plan accordingly. I was solo so I noticed more than others. There are entertainment events most nights. I will back to this resort. I had photos but the software was glitching and i couldnt add them.
John, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Emily, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Diana, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Danny, 6-night trip
Verified Expedia guest review

6/10 Good

Kelly, 4-night trip
Verified Expedia guest review

10/10 Exceptional

An amazing resort!
Owais Nadeem, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Liliam, 8-night trip
Verified Expedia guest review

8/10 Very good

Everything was amazing however the lunch and dinner at the buffet was not good at all
yolibeth, 7-night romance trip
Verified Expedia guest review

8/10 Very good

PROS: Great dining options, exciting entertainment, amazing and welcoming staff! =========== CONS: Among diverse fauna here are plenty of coati, which are very cute animals but unfortunately most trashcans on the property and at the beach specifically are not protected against them properly, so could be accessed, which can spread trash and disease etc on the beach and surrounding territory. Trashcans need to be replaced with coati-proof type. Also, hotel employees deserve a raise for their hard work! Last day of our vacation was negatively affected by employee strike due to poor pay conditions, and the hotel management should make appropriate changes and improvements in pay to avoid such strike in the future, which can certainly disrupt a hard-earned vacation.
Oleksii, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Very nice staff, buffets are yum, everything was very nice
Allison, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

It was good experience
Suzana, 10-night trip
Verified Expedia guest review

4/10 Fair

It wasn’t as nice as it was before. We went in 2014,2015,2016 and it was very nice. Stuff is not friendly, food is the same every day and not as much as it was before. Everything is dirty. Wat to much animals no animal control , if you go swimming they go inside your bag and eat your food, and steal from your bag. They looks like racuuns and they go through garbage make a mess and then go through people stuff and steal food and drink from your cup. This is very dis costing. I would never go back there.
Nikolay, 5-night romance trip
Verified Expedia guest review

4/10 Fair

Rita E, 5-night trip
Verified Expedia guest review

8/10 Very good

We loved everything about the resort itself, very clean even with those stupid ciaots that got in my bag and left dirt on everything! the staff all were friendly and great! Want to thank Jose’ by the seafood restaurant pool swim up bar! Excellent service! Buffet could have been better, food not the warmest. We missed our reservation for dinner one night and were able to get into another one with the manager…thank you! Beach was smelly every day, but still beautiful! Liked that we were upgraded with our room that was a plus! Thanks for the great trip with my bestie for some girl time!
kristi, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Gelson, 3-night trip
Verified Expedia guest review

2/10 Poor

Terrible experience at this resort, would not recommend or ever go back. Property completely run down! Beach not maintained daily, seaweed everywhere, and rocky beach. Rooms are deplorable!! Mold everywhere and filthy! Food- substandard and barely edible! Hard to get reservations at any of the restaurants we had to eat buffet daily. Upon check in we were harassed into buying a time share. If we asked the concierge a question they would also try to sell us a time share. Lastly the spa…. DO NOT SIGN ANYTHING!!! We got scammed at the spa by the saleswoman after filling out paperwork for our appointment She told us we would get 2 princesses packages with bonus champagne and strawberries. When we arrived to our appointment they informed us they couldn’t do the whole package in one day and we would have to return the next day unfortunately we were leaving at 7:30 am the following day and couldn’t return. When I said I was going to cancel because I couldn’t return the next day they charged me 100 US dollars for cancellation fee even though it was them that couldn’t give us the package we signed up for. When I spoke to the hotel manager Osvaldo he said he couldn’t do anything since I signed the paperwork. Just a total scam!! This place is a rip off not 5 star and overpriced. I wouldn't even recommend this place to my worst enemy!! Do yourself a favor And go somewhere else!!
Laura, 3-night family trip
Verified Expedia guest review

2/10 Poor

We came to the Grand Riviera Princess to celebrate a birthday with my family and unfortunately we had a really bad experience. The buffet selection wasn’t the greatest and to book a reservation with one of the restaurants was difficult all that was left was late night reservations. Lastly DO NOT SIGN ANYTHING AT THE SPA!!! We totally got scammed. This sales lady told us we would be getting 2 Princess’s packages for 2 hours and as a bonus she would throw in champagne with strawberries. All we would have to do is fill out some paperwork to confirm our package and appointment information. The day we arrive to our appointment and on time we were told unfortunately we couldn’t do the whole package in one day because they were closing soon even after booking the appointment days in advance from 4pm to 6pm no one said there was an issue until the day we arrived for the service. After informing them it was our last day at the resort because we would be leaving at 7:30 am the next day they still couldn’t accommodate us. When we tried to cancel because they weren’t able to give us the service we originally requested they said they would charge us 50 percent of the package which was 100 US dollars. No one ever told us there was a cancellation fee and also, I was cancelling because they were closing soon not my fault. After contacting the hotel manager Osvaldo he informed me there was nothing he could do because I sign the paperwork. Terrible service and experience would not recommend!!
Jennifer, 3-night family trip
Verified Expedia guest review

6/10 Good

We did get a room with pool access which you would think no one else would go inside your area because you paid for it. Unfortunately, that wasn't the case. Why even pay extra for it? Food was ok. very plain & repetitive . Customer service was ok as well. Lady upfront didn't even care to mention that the kayak and a mini boat were free to use & we had two closer buffets next to us. We did love the Theater & the shows they were very nice!. Also.. the cups they give you at any bar for drinks, they reuse them, which was kind of gross because we would see people leave the cups on top of the trash bin & these animals would start licking them .. so I really hope they don't reuse those. Thankfully, we had our own. Rooms were kept clean which was nice as well. Would I recommend.. no. Would I come back ..no sorry.
Jacqueline, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Miguel Angel, 10-night trip
Verified Expedia guest review

10/10 Exceptional

Jeremiah, 5-night trip
Verified Expedia guest review

10/10 Exceptional

I really enjoyed my stay at Grand Riviera Princess. The staff was very friendly and super helpful. Transportation from the lobby to the rooms was a nice feature. Overall I enjoyed my time there. Very beautiful resort.
Martin Cardona, 6-night family trip
Verified Expedia guest review

General property information

Breakfast
Free
Parking
Free
Reasons to Book
Outdoor Pool & Room Cleanliness
Check-In Time
3:00 PM